← Gorgias + AskYourPDF integrations

Chat With Document with AskYourPDF API on New Ticket from Gorgias API

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New Ticket from the Gorgias API
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Chat With Document with the AskYourPDF API
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Getting Started

This integration creates a workflow with a Gorgias trigger and AskYourPDF action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket trigger
    1. Connect your Gorgias account
    2. Optional- Select a Channel
    3. Optional- Select a Via
    4. Optional- Select a User ID
    5. Optional- Select one or more Tag IDs
  3. Configure the Chat With Document action
    1. Connect your AskYourPDF account
    2. Configure Document ID
    3. Configure Sender
    4. Configure Message
    5. Optional- Configure Stream
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new event when a ticket is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)
Version:0.1.6
Key:gorgias_oauth-ticket-created

Gorgias Overview

Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.

Trigger Code

import base from "../common/base.mjs";
import eventTypes from "../common/event-types.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...base,
  key: "gorgias_oauth-ticket-created",
  name: "New Ticket",
  description: "Emit new event when a ticket is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)",
  version: "0.1.6",
  type: "source",
  props: {
    ...base.props,
    channel: {
      propDefinition: [
        base.props.gorgias_oauth,
        "channel",
      ],
      default: "",
      description: "The channel used to send the message.",
    },
    via: {
      propDefinition: [
        base.props.gorgias_oauth,
        "via",
      ],
      default: "",
      description: "How the message has been received, or sent from Gorgias.",
    },
    assigneeId: {
      propDefinition: [
        base.props.gorgias_oauth,
        "userId",
      ],
    },
    tagIds: {
      type: "string[]",
      label: "Tag IDs",
      description: "The tag ids to filter tickets by.",
      propDefinition: [
        base.props.gorgias_oauth,
        "tagId",
      ],
    },
  },
  methods: {
    ...base.methods,
    getEventType() {
      return eventTypes.TICKET_CREATED;
    },
    isRelevant(ticket) {
      const tagIds = ticket.tags.map(({ id }) => id);
      return (!this.channel || ticket.channel === this.channel)
        && (!this.via || ticket.via === this.via)
        && (!this.assigneeId || ticket?.assignee_user_id === this.assigneeId)
        && (!this.tagIds || this.tagIds.some((tagId) => tagIds.includes(tagId)));
    },
    async processHistoricalEvent(event) {
      const ticket = await this.retrieveTicket(event.object_id);
      return {
        ticket,
      };
    },
    async processEvent(event) {
      const { ticket } = event;
      if (this.isRelevant(ticket)) {
        this.emitEvent(ticket);
      }
    },
  },
  sampleEmit,
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Gorgiasgorgias_oauthappThis component uses the Gorgias app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
N/Ahttp$.interface.httpThis component uses $.interface.http to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the run() method of the component.
ChannelchannelstringSelect a value from the drop down menu:aircallapichatemailfacebookfacebook-mentionfacebook-messengerfacebook-recommendationshelp-centerinstagram-ad-commentinstagram-commentinstagram-mentioninstagram-direct-messageinternal-notephonesmstwittertwitter-direct-messageyotpo-review
ViaviastringSelect a value from the drop down menu:help-centertwitterself_serviceapiformchatfacebookyotpo-reviewtwitter-direct-messageruletwilioyotpogorgias_chatfacebook-messengersmsinstagram-mentioninstagram-ad-commentfacebook-mentionaircallhelpdeskzendeskfacebook-recommendationsinstagram-commentinstagram-direct-messageinternal-noteshopifyemailphoneinstagram
User IDassigneeIdintegerSelect a value from the drop down menu.
Tag IDstagIdsstring[]Select a value from the drop down menu.

Trigger Authentication

Gorgias uses OAuth authentication. When you connect your Gorgias account, Pipedream will open a popup window where you can sign into Gorgias and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gorgias API.

Pipedream requests the following authorization scopes when you connect your account:

openidemailprofileofflinewrite:all

About Gorgias

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

Action

Description:Chat with a document. [See the documentation](https://docs.askyourpdf.com/askyourpdf-docs/#3.-chat-endpoint)
Version:0.0.2
Key:askyourpdf-chat-with-document

AskYourPDF Overview

AskYourPDF API allows you to extract text and data from PDF files programmatically. On Pipedream, leverage this API to automate workflows involving PDF data extraction, such as parsing invoices, extracting data for reports, or importing information into a database. With Pipedream's ability to integrate with various apps, you can create workflows that trigger on specific events and handle extracted PDF data with custom logic and actions.

Action Code

import app from "../../askyourpdf.app.mjs";

export default {
  key: "askyourpdf-chat-with-document",
  name: "Chat With Document",
  description: "Chat with a document. [See the documentation](https://docs.askyourpdf.com/askyourpdf-docs/#3.-chat-endpoint)",
  type: "action",
  version: "0.0.2",
  props: {
    app,
    docId: {
      type: "string",
      label: "Document ID",
      description: "The ID of the document for the conversation.",
    },
    sender: {
      type: "string",
      label: "Sender",
      description: "The sender of the chat message. The sender should be `user`.",
      default: "user",
    },
    message: {
      type: "string",
      label: "Message",
      description: "The chat message content.",
    },
    stream: {
      type: "boolean",
      label: "Stream",
      description: "Flag for streaming. Default is false",
      optional: true,
      default: false,
    },
  },
  methods: {
    chatWithDocument({
      docId, ...args
    } = {}) {
      return this.app.post({
        path: `/chat/${docId}`,
        ...args,
      });
    },
  },
  run({ $: step }) {
    const {
      // eslint-disable-next-line no-unused-vars
      app,
      chatWithDocument,
      docId,
      sender,
      message,
      stream,
    } = this;

    return chatWithDocument({
      step,
      docId,
      data: [
        {
          sender,
          message,
        },
      ],
      params: {
        stream,
      },
      summary: (response) => `Successfully chatted with document at: \`${response.created || (new Date()).toISOString()}\``,
    });
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
AskYourPDFappappThis component uses the AskYourPDF app.
Document IDdocIdstring

The ID of the document for the conversation.

Sendersenderstring

The sender of the chat message. The sender should be user.

Messagemessagestring

The chat message content.

Streamstreamboolean

Flag for streaming. Default is false

Action Authentication

AskYourPDF uses API keys for authentication. When you connect your AskYourPDF account, Pipedream securely stores the keys so you can easily authenticate to AskYourPDF APIs in both code and no-code steps.

About AskYourPDF

Your gateway to dynamic, interactive, and intelligent conversations with any document. 💬📚

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