Update a Document with MongoDB API on New Ticket from Freshservice API

Pipedream makes it easy to connect APIs for MongoDB, Freshservice and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket from the Freshservice API

Next, do this

Update a Document with the MongoDB API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Freshservice trigger and MongoDB action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your Freshservice account
2. Configure timer
Configure the Update a Document action
1. Connect your MongoDB account
2. Select a Database
3. Select a Collection
4. Select a Document
5. Configure Data
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on Freshservice

Description:Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)

Version:0.0.2

Key:freshservice-new-ticket

View on GitHub

Freshservice Overview#

The Freshservice API opens up a realm of possibilities for streamlining IT service management processes. It allows you to interact programmatically with Freshservice features, such as creating tickets, managing users, updating service catalog items, and more. Leveraging the Freshservice API on Pipedream, you can automate repetitive tasks, create complex workflows that react to events in Freshservice in real time, and connect Freshservice to a multitude of other services to enhance its capabilities and your productivity.

Trigger Code#

import app from "../../freshservice.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  name: "New Ticket",
  version: "0.0.2",
  key: "freshservice-new-ticket",
  description: "Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      static: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  methods: {
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket with ID ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    async emitEvents() {
      const { tickets: resources } = await this.app.getTickets({
        params: {
          filter: "new_and_my_open",
          order_type: "desc",
        },
      });

      resources.reverse().forEach(this.emitEvent);
    },
  },
  hooks: {
    async deploy() {
      await this.emitEvents();
    },
  },
  async run() {
    await this.emitEvents();
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshservice	`app`	`app`	This component uses the Freshservice app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Freshservice uses API keys for authentication. When you connect your Freshservice account, Pipedream securely stores the keys so you can easily authenticate to Freshservice APIs in both code and no-code steps.

Your Freshservice API key is in your Profile > Settings page, below the change password section on the right.

Your domain is displayed in your Freshdesk URL. For example, https://{your_domain_here}.freshservice.com/.

About Freshservice#

Cloud-based IT Service Management solution

Action#

Update a Document on MongoDB

Description:Updates a single document by ID. [See the docs here](https://docs.mongodb.com/manual/reference/method/db.collection.findOneAndUpdate/)

Version:0.1.5

Key:mongodb-update-document

View on GitHub

MongoDB Overview#

The MongoDB API provides powerful capabilities to interact with a MongoDB database, allowing you to perform CRUD (Create, Read, Update, Delete) operations, manage databases, and execute sophisticated queries. With Pipedream, you can harness these abilities to automate tasks, sync data across various apps, and react to events in real-time. It’s a combo that’s particularly potent for managing data workflows, syncing application states, or triggering actions based on changes to your data.

Action Code#

import mongodbApp from "../../mongodb.app.mjs";

export default {
  key: "mongodb-update-document",
  name: "Update a Document",
  description: "Updates a single document by ID. [See the docs here](https://docs.mongodb.com/manual/reference/method/db.collection.findOneAndUpdate/)",
  version: "0.1.5",
  type: "action",
  props: {
    mongodbApp,
    database: {
      propDefinition: [
        mongodbApp,
        "database",
      ],
    },
    collection: {
      propDefinition: [
        mongodbApp,
        "collection",
        (c) => ({
          database: c.database,
        }),
      ],
    },
    document: {
      propDefinition: [
        mongodbApp,
        "document",
        (c) => ({
          database: c.database,
          collection: c.collection,
        }),
      ],
    },
    data: {
      label: "Data",
      type: "object",
      description: "The object to be used in document update. Values will be interpreted as strings. To pass a number, boolean, array, or object, wrap the value in an expression. eg. `{{1}}`",
    },
  },
  async run({ $ }) {
    await this.mongodbApp.updateDocument(
      this.database,
      this.collection,
      this.document,
      this.data,
    );
    $.export("$summary", `Document "${this.document}" successfully updated`);
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
MongoDB	`mongodbApp`	`app`	This component uses the MongoDB app.
Database	`database`	`string`	Select a value from the drop down menu.
Collection	`collection`	`string`	Select a value from the drop down menu.
Document	`document`	`string`	Select a value from the drop down menu.
Data	`data`	`object`	The object to be used in document update. Values will be interpreted as strings. To pass a number, boolean, array, or object, wrap the value in an expression. eg. `{{1}}`

Action Authentication#

MongoDB uses API keys for authentication. When you connect your MongoDB account, Pipedream securely stores the keys so you can easily authenticate to MongoDB APIs in both code and no-code steps.

Before you connect to your Mongo database from Pipedream, please make sure your database is accessible from the public internet. You may need to add a firewall rule allowing connections from 0.0.0.0/0.

Then, enter the details of your Mongo host / database below.

Update a Document with MongoDB API on New Ticket from Freshservice API

Pipedream makes it easy to connect APIs for MongoDB, Freshservice and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular