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Freshservice ACTION

Create Ticket

Create a new ticket. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshservice account once, then configure and run Create Ticket from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshservice-create-ticket",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshservice: { authProvisionId: "apn_xxxxxxx" },
    source: 10,
    status: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Ticket inputs
Property Type Description
source Ticket Source Type integer
The source type of a ticket
Required
status Ticket Status integer
The status of a ticket
Required
priority Ticket Priority integer
The priority of a ticket
Required
subject Ticket Subject string
The subject of a ticket
Required
description Ticket Description string
The description of a ticket
Required
email Email string
The email address accociated with the ticket
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshservice-create-ticket
Version
0.0.2
App
Freshservice
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes