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Freshservice ACTION

Create Solution Article

Create a solution article. See the documentation
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Freshservice account once, then configure and run Create Solution Article from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "freshservice-create-solution-article",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    freshservice: { authProvisionId: "apn_xxxxxxx" },
    title: "Title",
    description: "Description",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Solution Article inputs
Property Type Description
title Title string
The title of the solution article
Required
description Description string
The description of the solution article
Required
categoryId Solution Category ID string
The ID of a solution category
Required Dynamic
folderId Solution Folder ID string
The ID of a solution folder
Required Dynamic
status Solution Article Status integer
The status of a solution article
Required
articleType Solution Article Type integer
The type of a solution article
Optional
tags Tags string[]
The tags of the solution article
Optional
keywords Keywords string[]
The keywords of the solution article
Optional
reviewDate Review Date string
Date in future when this article would need to be reviewed again. E.g. 2020-03-29T16:44:26Z
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
freshservice-create-solution-article
Version
0.0.2
App
Freshservice
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes