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Overview#
The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
estreamdesk: {
type: "app",
app: "estreamdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.estreamdesk.$auth.domain}.estreamdesk.com/api/tickets`,
headers: {
"apiKey": `${this.estreamdesk.$auth.api_key}`,
},
})
},
})
Example Use Cases#
Ticket Creation via Email Trigger: When an email is received by a specific address, Pipedream can parse the email content and automatically create a new support ticket in eStreamDesk. This ensures that customer inquiries are promptly logged as tickets in the helpdesk system without manual intervention.
Slack Notification on Ticket Update: Configure a workflow where any update to a support ticket in eStreamDesk triggers an automated notification in a designated Slack channel. This keeps the team instantly informed about ticket progress without the need to constantly check the helpdesk dashboard.
Sync Support Tickets with CRM: Integrate eStreamDesk with a CRM platform such as Salesforce. Whenever a support ticket is closed, the workflow can automatically update the corresponding customer record in Salesforce with the resolution details, maintaining a unified customer support history.
Popular eStreamDesk Integrations#
Authentication#
Name Slug: estreamdeskeStreamDesk uses API keys for authentication. When you connect your eStreamDesk account, Pipedream securely stores the keys so you can easily authenticate to eStreamDesk APIs in both code and no-code steps.
You can get your API Key in Site Management > Site Settings. Make sure Save once you generate a new key.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies