Search Tweets with X (Twitter) API on New Ticket from eStreamDesk API

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New Ticket from the eStreamDesk API

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Search Tweets with the X (Twitter) API

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Getting Started#

This integration creates a workflow with a eStreamDesk trigger and X (Twitter) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your eStreamDesk account
2. Configure Polling interval
Configure the Search Tweets action
1. Connect your X (Twitter) account
2. Configure Query
3. Optional- Configure Max Results
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on eStreamDesk

Description:Emit new event when a ticket is created

Version:0.0.2

Key:estreamdesk-new-ticket

View on GitHub

eStreamDesk Overview#

The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.

Trigger Code#

import estreamdesk from "../../estreamdesk.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  estreamdesk,
  key: "estreamdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new event when a ticket is created",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    estreamdesk,
    db: "$.service.db",
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll the eStreamDesk API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  hooks: {
    async activate() {
      const lastId = this._getLastId();
      await this.processTickets({
        lastId,
      },
      25);
    },
  },
  methods: {
    _getLastId() {
      return this.db.get("lastId");
    },
    _setLastId(lastId) {
      this.db.set("lastId", lastId);
    },
    async processTickets(params, limit) {
      const tickets = this.estreamdesk.paginate({
        fn: this.estreamdesk.listTickets,
        params,
        limit,
      });
      let { lastId } = params;

      for await (const event of tickets) {
        if (!lastId || lastId <= event.Id) {
          this._setLastId(event.Id);
        }

        this.emitEvent(event);
        lastId = event.Id;
      }
    },
    emitEvent(event) {
      const ts = new Date();
      this.$emit(event, {
        id: `${event.Id}_${ts}`,
        ts,
        summary: `New ticket: ${event.Id}`,
      });
    },
  },
  async run() {
    const lastId = this._getLastId();
    const params = {};
    if (lastId) params.fromId = lastId;
    await this.processTickets(params);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
eStreamDesk	`estreamdesk`	`app`	This component uses the eStreamDesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll the eStreamDesk API on this schedule

Trigger Authentication#

eStreamDesk uses API keys for authentication. When you connect your eStreamDesk account, Pipedream securely stores the keys so you can easily authenticate to eStreamDesk APIs in both code and no-code steps.

You can get your API Key in Site Management > Site Settings. Make sure Save once you generate a new key.

About eStreamDesk#

If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

Action#

Search Tweets on X (Twitter)

Description:Retrieve Tweets from the last seven days that match a query. [See the documentation](https://developer.twitter.com/en/docs/twitter-api/tweets/search/api-reference/get-tweets-search-recent)

Version:2.0.8

Key:twitter-simple-search

View on GitHub

X (Twitter) Overview#

The Twitter API on Pipedream enables you to automate interactions with Twitter, from posting tweets to analyzing social media trends. Pipedream's serverless platform provides the tools to create workflows that trigger on specific Twitter activities, process data, and connect with countless other apps for extensive automation scenarios. With Pipedream's integration, you can listen for events such as new tweets, mentions, or followers, and execute actions like tweeting, retweeting, or even leveraging sentiment analysis to gauge public perception.

Action Code#

import common from "../../common/appValidation.mjs";
import { ACTION_ERROR_MESSAGE } from "../../common/errorMessage.mjs";
import { defineAction } from "@pipedream/types";
import { getMultiItemSummary, getTweetFields, } from "../../common/methods.mjs";
export const DOCS_LINK = "https://developer.twitter.com/en/docs/twitter-api/tweets/search/api-reference/get-tweets-search-recent";
const MIN_RESULTS = 10;
const DEFAULT_RESULTS = 10;
export const MAX_RESULTS_PER_PAGE = 100;
export default defineAction({
    ...common,
    key: "twitter-simple-search",
    name: "Search Tweets",
    description: `Retrieve Tweets from the last seven days that match a query. [See the documentation](${DOCS_LINK})`,
    version: "2.0.8",
    type: "action",
    props: {
        ...common.props,
        query: {
            propDefinition: [
                common.props.app,
                "query",
            ],
        },
        maxResults: {
            propDefinition: [
                common.props.app,
                "maxResults",
            ],
            min: MIN_RESULTS,
            description: `Maximum amount of items to return. Each request can return up to ${MAX_RESULTS_PER_PAGE} items.`,
            default: DEFAULT_RESULTS,
        },
    },
    methods: {
        ...common.methods,
        getMultiItemSummary,
        getTweetFields,
    },
    async run({ $ }) {
        const params = {
            $,
            maxPerPage: MAX_RESULTS_PER_PAGE,
            maxResults: this.maxResults,
            params: {
                query: this.query,
                ...this.getTweetFields(),
            },
            fallbackError: ACTION_ERROR_MESSAGE,
        };
        const response = await this.app.searchTweets(params);
        $.export("$summary", this.getMultiItemSummary("tweet", response.data?.length));
        return response;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
X (Twitter)	`app`	`app`	This component uses the X (Twitter) app.
Query	`query`	`string`	One query for matching Tweets. See the Twitter API guide on building queries.
Max Results	`maxResults`	`integer`	Maximum amount of items to return. Each request can return up to 100 items.

Action Authentication#

X (Twitter) uses OAuth authentication. When you connect your X (Twitter) account, Pipedream will open a popup window where you can sign into X (Twitter) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any X (Twitter) API.

Pipedream requests the following authorization scopes when you connect your account:

Search Tweets with X (Twitter) API on New Ticket from eStreamDesk API

Pipedream makes it easy to connect APIs for X (Twitter), eStreamDesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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