eStreamDesk
If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.
Integrate the eStreamDesk API with the Amazon SES API
Setup the eStreamDesk API trigger to run a workflow which integrates with the Amazon SES API. Pipedream's integration platform allows you to integrate eStreamDesk and Amazon SES remarkably fast. Free for developers.
Popular Ways to Connect eStreamDesk with Amazon SES#
Popular eStreamDesk and Amazon SES Actions#
Create a HTML or a plain text email template. See the docs
Send an email using Amazon SES. Supports simple email messaging. See the docs
Send an email replacing the template tags with values using Amazon SES. See the docs
Overview of eStreamDesk#
The eStreamDesk API facilitates the creation, manipulation, and tracking of support tickets within the eStreamDesk helpdesk system. By leveraging the API on Pipedream, you can seamlessly connect your customer support operations with other services to automate notifications, synchronize data across platforms, and trigger custom workflows. This can lead to improved response times, better customer service, and more efficient resolution of support issues.
Connect eStreamDesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
estreamdesk: {
type: "app",
app: "estreamdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.estreamdesk.$auth.domain}.estreamdesk.com/api/tickets`,
headers: {
"apiKey": `${this.estreamdesk.$auth.api_key}`,
},
})
},
})
Overview of Amazon SES#
Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.
Connect Amazon SES#
module.exports = defineComponent({
props: {
amazon_ses: {
type: "app",
app: "amazon_ses",
}
},
async run({steps, $}) {
const AWS = require("aws-sdk")
const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
const ses = new AWS.SES({
accessKeyId,
secretAccessKey,
region: 'us-east-1',
})
const sesParams = {
Destination: {
ToAddresses: ["<your email here>"],
},
Message: {
Body: {
Html: {
Charset: "UTF-8",
Data: "<h1>This is a test</h1>",
},
Text: {
Charset: "UTF-8",
Data: "This is a test",
}
},
Subject: {
Charset: "UTF-8",
Data: "Test email",
}
},
Source: "<your from address here",
};
this.resp = await ses.sendEmail(sesParams).promise()
},
})