Get Form Submissions with Jotform API on New Ticket Assigned To Me from Snappy API

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New Ticket Assigned To Me from the Snappy API

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Get Form Submissions with the Jotform API

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Getting Started#

This integration creates a workflow with a Snappy trigger and Jotform action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Assigned To Me trigger
1. Connect your Snappy account
2. Configure timer
3. Select a Account ID
4. Select a Mailbox ID
Configure the Get Form Submissions action
1. Connect your Jotform account
2. Optional- Select a Team
3. Select a Form
4. Configure Max Items
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Assigned To Me on Snappy

Description:Emit new event when a new ticket is assigned to me.

Version:0.0.1

Key:snappy-new-ticket-assigned-to-me

View on GitHub

Snappy Overview#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Ticket Assigned To Me",
  version: "0.0.1",
  key: "snappy-new-ticket-assigned-to-me",
  description: "Emit new event when a new ticket is assigned to me.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket assigned to me with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getTicketsAssignedToMe(args);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snappy	`snappy`	`app`	This component uses the Snappy app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Mailbox ID	`mailboxId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy#

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Action#

Get Form Submissions on Jotform

Description:Gets a list of form responses [See the docs here](https://api.jotform.com/docs/#form-id-submissions)

Version:0.1.3

Key:jotform-get-form-submissions

View on GitHub

Jotform Overview#

Jotform’s API is a powerhouse for automating form and survey data management. With Pipedream, harness this API to trigger workflows from new form submissions, manipulate and analyze your form data, and sync it across various platforms. Think streamlined data entry to CRMs, instant notifications for new leads or feedback, and timely data backups to cloud storage.

Action Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "jotform-get-form-submissions",
  name: "Get Form Submissions",
  description: "Gets a list of form responses [See the docs here](https://api.jotform.com/docs/#form-id-submissions)",
  version: "0.1.3",
  type: "action",
  props: {
    ...common.props,
    teamId: {
      propDefinition: [
        common.props.jotform,
        "teamId",
      ],
    },
    formId: {
      propDefinition: [
        common.props.jotform,
        "formId",
        (c) => ({
          teamId: c.teamId,
        }),
      ],
    },
    max: {
      propDefinition: [
        common.props.jotform,
        "max",
      ],
    },
  },
  async run({ $ }) {
    const params = {
      $,
      max: this.max,
      formId: this.formId,
      teamId: this.teamId,
    };
    const submissions = await this.paginate(this.jotform.getFormSubmissions.bind(this), params);
    const results = [];
    for await (const submission of submissions) {
      results.push(submission);
    }
    $.export("$summary", `Successfully retrieved ${results.length} form submission${results.length === 1
      ? "s"
      : ""}`);
    return results;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Jotform	`jotform`	`app`	This component uses the Jotform app.
Team	`teamId`	`string`	Select a value from the drop down menu.
Form	`formId`	`string`	Select a value from the drop down menu.
Max Items	`max`	`integer`	Maximum number of items to return

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Popular Triggers#

New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

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New Ticket Create from the Snappy API

Emit new event on each ticket created.

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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

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New Wall Post Created from the Snappy API

Emit new event on each wall post created.

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New Submission (Instant) from the Jotform API

Emit new event when a form is submitted

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Popular Actions#

Create Wall Post with the Snappy API

Creates a wall post. See docs here

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Get Form Submissions with the Jotform API

Gets a list of form responses See the docs here

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Get Monthly User Usage with the Jotform API

Gets number of form submissions received this month. Also, get number of SSL form submissions, payment form submissions and upload space used by user See the docs here

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Get User Submissions with the Jotform API

Gets a list of all submissions for all forms on the account See the docs here

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