Create Ticket with Teamwork Desk API on New Email from Email API

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Trigger workflow on

New Email from the Email API

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Create Ticket with the Teamwork Desk API

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Getting Started#

This integration creates a workflow with a Email trigger and Teamwork Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Email trigger
1. Connect your Email account
Configure the Create Ticket action
1. Connect your Teamwork Desk account
2. Optional- Configure BCC
3. Optional- Configure CC
4. Select a Customer
5. Select a Inbox ID
6. Configure Message
7. Configure Notify Customer
8. Select a Priority Id
9. Select a Source Id
10. Select a Status Id
11. Configure Subject
12. Optional- Select one or more Tags
13. Select a Type Id
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Email on Email

Description:Get a unique address where you can send emails to trigger your workflow.

Version:0.0.1

Key:email-new-email

View on GitHub

Trigger Code#

import email from "../../email.app.mjs";

export default {
  name: "New Email",
  version: "0.0.1",
  key: "email-new-email",
  description: "Get a unique address where you can send emails to trigger your workflow.",
  props: {
    email,
  },
  type: "source",
  methods: {},
  async run() {},
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Email	`email`	`app`	This component uses the Email app.

Trigger Authentication#

The Email API does not require authentication.

About Email#

Trigger workflows on new emails, and send emails to yourself as part of a Pipedream workflow.

Action#

Create Ticket on Teamwork Desk

Description:Create a new ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/fe69a0fb1007a-create-a-new-customer)

Version:0.0.1

Key:teamwork_desk-create-ticket

View on GitHub

Teamwork Desk Overview#

The Teamwork Desk API provides the means to programmatically access and manipulate customer support ticket data. By integrating it with Pipedream, you can automate ticketing workflows, streamline customer interactions, and connect support data with other business tools. Whether syncing tickets to a CRM, setting up custom alerts, or generating reports, the API's capabilities allow for a variety of automations to enhance support operations.

Action Code#

import teamworkDesk from "../../teamwork_desk.app.mjs";

export default {
  key: "teamwork_desk-create-ticket",
  name: "Create Ticket",
  version: "0.0.1",
  description: "Create a new ticket [See the documentation](https://apidocs.teamwork.com/docs/desk/fe69a0fb1007a-create-a-new-customer)",
  type: "action",
  props: {
    teamworkDesk,
    bcc: {
      propDefinition: [
        teamworkDesk,
        "bcc",
      ],
      optional: true,
    },
    cc: {
      propDefinition: [
        teamworkDesk,
        "cc",
      ],
      optional: true,
    },
    customerId: {
      propDefinition: [
        teamworkDesk,
        "customerId",
      ],
      withLabel: true,
    },
    inboxId: {
      propDefinition: [
        teamworkDesk,
        "inboxId",
      ],
    },
    message: {
      propDefinition: [
        teamworkDesk,
        "message",
      ],
    },
    notifyCustomer: {
      propDefinition: [
        teamworkDesk,
        "notifyCustomer",
      ],
    },
    priorityId: {
      propDefinition: [
        teamworkDesk,
        "priorityId",
      ],
    },
    sourceId: {
      propDefinition: [
        teamworkDesk,
        "sourceId",
      ],
    },
    statusId: {
      propDefinition: [
        teamworkDesk,
        "statusId",
      ],
    },
    subject: {
      propDefinition: [
        teamworkDesk,
        "subject",
      ],
    },
    tagIds: {
      propDefinition: [
        teamworkDesk,
        "tagIds",
      ],
      optional: true,
    },
    typeId: {
      propDefinition: [
        teamworkDesk,
        "typeId",
      ],
    },
  },
  async run({ $ }) {
    const {
      teamworkDesk,
      customerId,
      inboxId,
      priorityId,
      sourceId,
      statusId,
      tagIds,
      typeId,
      ...data
    } = this;

    const response = await teamworkDesk.createTicket({
      $,
      data: {
        ...data,
        customer: {
          email: customerId.label,
          id: customerId.value,
        },
        inbox: {
          id: inboxId,
        },
        priority: {
          id: priorityId,
        },
        source: {
          id: sourceId,
        },
        status: {
          id: statusId,
        },
        tags: tagIds && tagIds.map((tag) => ({
          id: tag,
        })),
        type: {
          id: typeId,
        },
      },
    });

    $.export("$summary", `A new ticket with Id: ${response.ticket?.id} was successfully created!`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Teamwork Desk	`teamworkDesk`	`app`	This component uses the Teamwork Desk app.
BCC	`bcc`	`string[]`	List of BCC for the initial message.
CC	`cc`	`string[]`	List of CC for the initial message.
Customer	`customerId`	`string`	Select a value from the drop down menu.
Inbox ID	`inboxId`	`string`	Select a value from the drop down menu.
Message	`message`	`string`	The ticket's initial message.
Notify Customer	`notifyCustomer`	`boolean`	Whether to notify the customer when an agent creates a ticket on behalf of the customer.
Priority Id	`priorityId`	`string`	Select a value from the drop down menu.
Source Id	`sourceId`	`string`	Select a value from the drop down menu.
Status Id	`statusId`	`string`	Select a value from the drop down menu.
Subject	`subject`	`string`	The ticket's subject.
Tags	`tagIds`	`string[]`	Select a value from the drop down menu.
Type Id	`typeId`	`string`	Select a value from the drop down menu.

Action Authentication#

Teamwork Desk uses OAuth authentication. When you connect your Teamwork Desk account, Pipedream will open a popup window where you can sign into Teamwork Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Teamwork Desk API.

Pipedream requests the following authorization scopes when you connect your account: