Create Ticket with Mojo Helpdesk API on New Submission (Instant) from Jotform API

Pipedream makes it easy to connect APIs for Mojo Helpdesk, Jotform and 2,400+ other apps remarkably fast.

Trigger workflow on

New Submission (Instant) from the Jotform API

Next, do this

Create Ticket with the Mojo Helpdesk API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Jotform trigger and Mojo Helpdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Submission (Instant) trigger
1. Connect your Jotform account
2. Optional- Select a Team
3. Select a Form
Configure the Create Ticket action
1. Connect your Mojo Helpdesk account
2. Select a Ticket Queue
3. Configure Title
4. Configure Description
5. Optional- Select a Priority
6. Optional- Select a User
7. Optional- Configure Due On
8. Optional- Configure Scheduled On
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Submission (Instant) on Jotform

Description:Emit new event when a form is submitted

Version:0.1.5

Key:jotform-new-submission

View on GitHub

Jotform Overview#

Jotform’s API is a powerhouse for automating form and survey data management. With Pipedream, harness this API to trigger workflows from new form submissions, manipulate and analyze your form data, and sync it across various platforms. Think streamlined data entry to CRMs, instant notifications for new leads or feedback, and timely data backups to cloud storage.

Trigger Code#

import jotform from "../../jotform.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "jotform-new-submission",
  name: "New Submission (Instant)",
  description: "Emit new event when a form is submitted",
  version: "0.1.5",
  type: "source",
  dedupe: "unique",
  props: {
    jotform,
    http: "$.interface.http",
    teamId: {
      propDefinition: [
        jotform,
        "teamId",
      ],
    },
    formId: {
      propDefinition: [
        jotform,
        "formId",
        (c) => ({
          teamId: c.teamId,
          excludeDeleted: true,
        }),
      ],
    },
  },
  hooks: {
    async deploy() {
      const { content: form } = await this.jotform.getForm(this.formId, this.teamId);
      const { content: submissions } = await this.jotform.getFormSubmissions({
        formId: this.formId,
        teamId: this.teamId,
        params: {
          limit: 25,
          orderby: "created_at",
        },
      });
      for (let submission of submissions.reverse()) {
        const meta = {
          id: submission.id,
          summary: form.title,
          ts: Date.now(),
        };
        this.$emit(submission, meta);
      }
    },
    async activate() {
      return (await this.jotform.createHook({
        endpoint: this.http.endpoint,
        formId: this.formId,
        teamId: this.teamId,
      }));
    },
    async deactivate() {
      return (await this.jotform.deleteHook({
        endpoint: this.http.endpoint,
        formId: this.formId,
        teamId: this.teamId,
      }));
    },
  },
  async run(event) {
    const { body } = event;
    let { content: submission } = await this.jotform.getFormSubmission({
      submissionId: body.submissionID,
      teamId: this.teamId,
    });

    // insert answers from the webhook event
    const rawRequest = JSON.parse(body.rawRequest);
    for (const key of Object.keys(rawRequest)) {
      const regex = /^q(\d+)_/;
      const match = key.match(regex);
      if (match && match[1]) {
        submission.answers[match[1]].answer = rawRequest[key];
      }
    }

    this.$emit(submission, {
      summary: body.formTitle || JSON.stringify(body),
      id: body.submissionID,
      ts: Date.now(),
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Jotform	`jotform`	`app`	This component uses the Jotform app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Team	`teamId`	`string`	Select a value from the drop down menu.
Form	`formId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Jotform uses API keys for authentication. When you connect your Jotform account, Pipedream securely stores the keys so you can easily authenticate to Jotform APIs in both code and no-code steps.

About Jotform#

Jotform enables you to create online forms, collect responses directly in your email, and create fillable PDF forms.

Action#

Create Ticket on Mojo Helpdesk

Description:Create a new ticket. [See the docs here](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#create-ticket)

Version:0.0.1

Key:mojo_helpdesk-create-ticket

View on GitHub

Mojo Helpdesk Overview#

Mojo Helpdesk API lets you seamlessly integrate your customer support system into your business workflow. With this API, you can automate ticket creation, update statuses, track ticket progress, manage user accounts, and extract ticket data for analysis. Take advantage of Pipedream's capabilities to connect Mojo Helpdesk with various services, triggering actions based on customer interactions, automating responses, and synchronizing data across platforms to streamline your customer support and enhance the user experience.

Action Code#

import mojoHelpdesk from "../../mojo_helpdesk.app.mjs";

export default {
  key: "mojo_helpdesk-create-ticket",
  name: "Create Ticket",
  description: "Create a new ticket. [See the docs here](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#create-ticket)",
  version: "0.0.1",
  type: "action",
  props: {
    mojoHelpdesk,
    ticketQueueId: {
      propDefinition: [
        mojoHelpdesk,
        "ticketQueueId",
      ],
    },
    title: {
      type: "string",
      label: "Title",
      description: "The title of the new ticket",
    },
    description: {
      type: "string",
      label: "Description",
      description: "The content of the new ticket",
    },
    priorityId: {
      propDefinition: [
        mojoHelpdesk,
        "priorityId",
      ],
    },
    userId: {
      propDefinition: [
        mojoHelpdesk,
        "userId",
      ],
    },
    dueOn: {
      type: "string",
      label: "Due On",
      description: "Date the ticket is due on in ISO Format",
      optional: true,
    },
    scheduledOn: {
      type: "string",
      label: "Scheduled On",
      description: "Date the ticket is scheduled on in ISO Format",
      optional: true,
    },
  },
  async run({ $ }) {
    const data = {
      ticket_queue_id: this.ticketQueueId,
      title: this.title,
      description: this.description,
      priority_id: this.priorityId,
      assigned_to_id: this.userId,
      due_on: this.dueOn,
      scheduled_on: this.scheduledOn,
    };

    const response = await this.mojoHelpdesk.createTicket({
      data,
      $,
    });

    $.export("$summary", `Successfully created ticket with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Mojo Helpdesk	`mojoHelpdesk`	`app`	This component uses the Mojo Helpdesk app.
Ticket Queue	`ticketQueueId`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	The title of the new ticket
Description	`description`	`string`	The content of the new ticket
Priority	`priorityId`	`string`	Select a value from the drop down menu:`{ "label": "Emergency", "value": "10" }{ "label": "Urgent", "value": "20" }{ "label": "Normal", "value": "30" }{ "label": "Low", "value": "40" }`
User	`userId`	`string`	Select a value from the drop down menu.
Due On	`dueOn`	`string`	Date the ticket is due on in ISO Format
Scheduled On	`scheduledOn`	`string`	Date the ticket is scheduled on in ISO Format

Create Ticket with Mojo Helpdesk API on New Submission (Instant) from Jotform API

Pipedream makes it easy to connect APIs for Mojo Helpdesk, Jotform and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular