Create Task with Zendesk Sell API on New Updated Conversations from Trustpilot (Customer) API

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New Updated Conversations from the Trustpilot (Customer) API

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Create Task with the Zendesk Sell API

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Getting Started#

This integration creates a workflow with a Trustpilot (Customer) trigger and Zendesk Sell action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Updated Conversations trigger
1. Connect your Trustpilot (Customer) account
2. Configure timer
3. Optional- Select a Business Unit ID
Configure the Create Task action
1. Connect your Zendesk Sell account
2. Select a Resource Type
3. Select a Contact ID
4. Select a Lead ID
5. Select a Deal ID
6. Configure Content
7. Optional- Configure Completed
8. Optional- Configure Due Date
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Updated Conversations on Trustpilot (Customer)

Description:Emit new event when an existing conversation is updated with new messages on Trustpilot. This source periodically polls the Trustpilot API to detect conversations that have received new messages. Each event contains updated conversation details including participants, subject, message count, and latest update timestamp. Useful for tracking ongoing customer interactions, ensuring timely responses to follow-up messages, and maintaining conversation continuity.

Version:0.0.3

Key:trustpilot-updated-conversations

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Trigger Code#

import {
  SORT_OPTIONS,
  SOURCE_TYPES,
} from "../../common/constants.mjs";
import common from "../common/polling.mjs";

export default {
  ...common,
  key: "trustpilot-updated-conversations",
  name: "New Updated Conversations",
  description: "Emit new event when an existing conversation is updated with new messages on Trustpilot. This source periodically polls the Trustpilot API to detect conversations that have received new messages. Each event contains updated conversation details including participants, subject, message count, and latest update timestamp. Useful for tracking ongoing customer interactions, ensuring timely responses to follow-up messages, and maintaining conversation continuity.",
  version: "0.0.3",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getSourceType() {
      return SOURCE_TYPES.UPDATED_CONVERSATIONS;
    },
    getPollingMethod() {
      return "getConversations";
    },
    getPollingParams() {
      return {
        businessUnitId: this.businessUnitId,
        limit: 100,
        sortBy: SORT_OPTIONS.UPDATED_AT_DESC,
        offset: 0,
      };
    },
    generateSummary(item) {
      const participantName = item.participants?.[0]?.displayName ||
                             item.consumer?.displayName ||
                             "Anonymous";
      const subject = item.subject || item.title || "Conversation";
      const businessUnit = item.businessUnit?.displayName || this.businessUnitId || "Unknown";
      const messageCount = item.messageCount || item.messages?.length || "Unknown";

      return `Conversation "${subject}" updated by ${participantName} (${messageCount} messages) - ${businessUnit}`;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Business Unit ID	`businessUnitId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

Action#

Create Task on Zendesk Sell

Description:Creates a new task. [See the documentation](https://developer.zendesk.com/api-reference/sales-crm/resources/tasks/#create-a-task).

Version:0.0.2

Key:zendesk_sell-create-task

View on GitHub

Action Code#

import zendeskSell from "../../zendesk_sell.app.mjs";

export default {
  key: "zendesk_sell-create-task",
  name: "Create Task",
  description: "Creates a new task. [See the documentation](https://developer.zendesk.com/api-reference/sales-crm/resources/tasks/#create-a-task).",
  type: "action",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    zendeskSell,
    resourceType: {
      type: "string",
      label: "Resource Type",
      description: "Name of the resource type the task is attached to",
      options: [
        "contact",
        "lead",
        "deal",
      ],
      reloadProps: true,
    },
    contactId: {
      propDefinition: [
        zendeskSell,
        "contactId",
      ],
      hidden: true,
    },
    leadId: {
      propDefinition: [
        zendeskSell,
        "leadId",
      ],
      hidden: true,
    },
    dealId: {
      propDefinition: [
        zendeskSell,
        "dealId",
      ],
      hidden: true,
    },
    content: {
      type: "string",
      label: "Content",
      description: "Content of the task",
    },
    completed: {
      type: "boolean",
      label: "Completed",
      description: "Indicator of whether the task is completed or not",
      optional: true,
    },
    dueDate: {
      type: "string",
      label: "Due Date",
      description: "Date and time the task is due in UTC (ISO8601 format)",
      optional: true,
    },
  },
  async additionalProps(props) {
    props.contactId.hidden = this.resourceType !== "contact";
    props.leadId.hidden = this.resourceType !== "lead";
    props.dealId.hidden = this.resourceType !== "deal";
    return {};
  },
  async run({ $ }) {
    const response = await this.zendeskSell.createTask({
      $,
      data: {
        data: {
          resource_type: this.resourceType,
          resource_id: this.resourceType === "contact"
            ? this.contactId
            : this.resourceType === "lead"
              ? this.leadId
              : this.dealId,
          content: this.content,
          completed: this.completed,
          due_date: this.dueDate,
        },
      },
    });
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk Sell	`zendeskSell`	`app`	This component uses the Zendesk Sell app.
Resource Type	`resourceType`	`string`	Select a value from the drop down menu:`contactleaddeal`
Content	`content`	`string`	Content of the task
Completed	`completed`	`boolean`	Indicator of whether the task is completed or not
Due Date	`dueDate`	`string`	Date and time the task is due in UTC (ISO8601 format)

Action Authentication#

Zendesk Sell uses OAuth authentication. When you connect your Zendesk Sell account, Pipedream will open a popup window where you can sign into Zendesk Sell and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk Sell API.

Pipedream requests the following authorization scopes when you connect your account:

About Zendesk Sell#

Our modern sales CRM frees you to maximize productivity, maintain pipeline visibility, and grow revenue.

More Ways to Connect Zendesk Sell + Trustpilot (Customer)#

Other Popular Integrations#

Create Contact with Zendesk Sell API on New Service Review Replies from Trustpilot (Customer) API

Trustpilot (Customer) + Zendesk Sell

Create Task with Zendesk Sell API on New Updated Conversations from Trustpilot (Customer) API

Pipedream makes it easy to connect APIs for Zendesk Sell, Trustpilot (Customer) and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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