ExploreConnectDocsChangelogPricingTemplatesPartnersString
Sign in
Sign up
← Trustpilot (Customer)

New Conversations from Trustpilot (Customer) API

Pipedream makes it easy to connect APIs for Trustpilot (Customer) and 2,800+ other apps remarkably fast.

Trigger workflow on
New Conversations from the Trustpilot (Customer) API
Next, do this
Connect to 2,800+ APIs using code and no-code building blocks
No credit card required
Intro to Pipedream
▶
Watch us build a workflow
Watch us build a workflow
8 min
Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo

Developers ♥ Pipedream

Getting Started

Trigger a workflow on New Conversations with Trustpilot (Customer) API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Conversations trigger
    1. Connect your Trustpilot (Customer) account
    2. Configure timer
    3. Optional- Select a Business Unit ID
  2. Add steps to connect to 2,800+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Get Film with SWAPI - Star Wars API on New Conversations from Trustpilot (Customer) API
Trustpilot (Customer) + SWAPI - Star Wars
 
Try it
Send any HTTP Request with HTTP / Webhook API on New Conversations from Trustpilot (Customer) API
Trustpilot (Customer) + HTTP / Webhook
 
Try it
Get Backlinks with Ahrefs API on New Conversations from Trustpilot (Customer) API
Trustpilot (Customer) + Ahrefs
 
Try it
[Date/Time] Add/Subtract Time with Formatting API on New Conversations from Trustpilot (Customer) API
Trustpilot (Customer) + Formatting
 
Try it
Accept Completion with Sapling.ai API on New Conversations from Trustpilot (Customer) API
Trustpilot (Customer) + Sapling.ai
 
Try it

Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Conversations on Trustpilot (Customer)
Description:Emit new event when a new conversation is started on Trustpilot. This source periodically polls the Trustpilot API to detect new customer-business conversations. Each event contains conversation details including participants, subject, business unit, and creation timestamp. Useful for tracking customer inquiries, support requests, and maintaining real-time communication with customers.
Version:0.0.1
Key:trustpilot-new-conversations

Code

import common from "../common/polling.mjs";
import {
  SOURCE_TYPES, SORT_OPTIONS,
} from "../../common/constants.mjs";

export default {
  ...common,
  key: "trustpilot-new-conversations",
  name: "New Conversations",
  description: "Emit new event when a new conversation is started on Trustpilot. This source periodically polls the Trustpilot API to detect new customer-business conversations. Each event contains conversation details including participants, subject, business unit, and creation timestamp. Useful for tracking customer inquiries, support requests, and maintaining real-time communication with customers.",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getSourceType() {
      return SOURCE_TYPES.NEW_CONVERSATIONS;
    },
    getPollingMethod() {
      return "getConversations";
    },
    getPollingParams() {
      return {
        businessUnitId: this.businessUnitId,
        limit: 100,
        sortBy: SORT_OPTIONS.CREATED_AT_DESC,
        offset: 0,
      };
    },
    generateSummary(item) {
      const participantName = item.participants?.[0]?.displayName ||
                             item.consumer?.displayName ||
                             "Anonymous";
      const subject = item.subject || item.title || "New conversation";
      const businessUnit = item.businessUnit?.displayName || this.businessUnitId || "Unknown";

      return `New conversation "${subject}" started by ${participantName} (${businessUnit})`;
    },
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Trustpilot (Customer)trustpilotappThis component uses the Trustpilot (Customer) app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer
Business Unit IDbusinessUnitIdstringSelect a value from the drop down menu.

Authentication

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)

Read reviews. Write reviews. Find companies you can trust.

More Ways to Use Trustpilot (Customer)

Triggers

New Product Review Replies from the Trustpilot (Customer) API

Emit new event when a business replies to a product review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to product reviews. Each event includes the reply text, creation timestamp, and associated review details (product name, star rating, consumer info). Ideal for monitoring business responses to customer feedback, tracking customer service performance, and ensuring timely engagement with product reviews.

 
Try it
New Product Reviews from the Trustpilot (Customer) API

Emit new event when a customer posts a new product review on Trustpilot. This source periodically polls the Trustpilot API to detect new product reviews. Each event contains the complete review data including star rating, review text, product information, consumer details, and timestamps. Perfect for monitoring product feedback, analyzing customer satisfaction trends, and triggering automated responses or alerts for specific products.

 
Try it
New Service Review Replies from the Trustpilot (Customer) API

Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.

 
Try it
New Service Reviews from the Trustpilot (Customer) API

Emit new event when a customer posts a new service review on Trustpilot. This source periodically polls the Trustpilot API to detect new service reviews, combining both public and private reviews for comprehensive coverage. Each event contains the complete review data including star rating, review text, consumer details, business unit info, and timestamps. Ideal for monitoring overall business reputation, tracking customer satisfaction metrics, and triggering workflows based on review ratings or content.

 
Try it
New Updated Conversations from the Trustpilot (Customer) API

Emit new event when an existing conversation is updated with new messages on Trustpilot. This source periodically polls the Trustpilot API to detect conversations that have received new messages. Each event contains updated conversation details including participants, subject, message count, and latest update timestamp. Useful for tracking ongoing customer interactions, ensuring timely responses to follow-up messages, and maintaining conversation continuity.

 
Try it

Actions

Fetch Product Review by ID with the Trustpilot (Customer) API

Retrieves detailed information about a specific product review on Trustpilot. Use this action to get comprehensive data about a single product review, including customer feedback, star rating, review text, and metadata. Perfect for analyzing individual customer experiences, responding to specific feedback, or integrating review data into your customer service workflows. See the documentation

 
Try it
Fetch Product Reviews with the Trustpilot (Customer) API

Retrieves a list of product reviews for a specific business unit on Trustpilot. This action enables you to fetch multiple product reviews with powerful filtering options including star ratings, language, tags, and sorting preferences. Ideal for monitoring product feedback trends, generating reports, analyzing customer sentiment across your product catalog, or building review dashboards. Supports pagination for handling large review volumes. See the documentation

 
Try it
Fetch Service Review by ID with the Trustpilot (Customer) API

Retrieves detailed information about a specific service review for your business on Trustpilot. Use this action to access comprehensive data about an individual service review, including the customer's rating, review content, date, and any responses. Essential for customer service teams to analyze specific feedback, track review history, or integrate individual review data into CRM systems and support tickets. See the documentation

 
Try it
Fetch Service Reviews with the Trustpilot (Customer) API

Fetches service reviews for a specific business unit from Trustpilot with support for filtering by star rating, tags, language, and more. See the documentation

 
Try it
Reply to Product Review with the Trustpilot (Customer) API

Posts a public reply to a product review on Trustpilot on behalf of your business. This action allows you to respond to customer feedback, address concerns, thank customers for positive reviews, or provide additional information about products. Replies help demonstrate your commitment to customer satisfaction and can improve your overall reputation. Note that replies are publicly visible and cannot be edited once posted. See the documentation

 
Try it

Explore Other Apps

1
-
24
of
2,800+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
Pipedream Utils
Pipedream Utils
Utility functions to use within your Pipedream workflows
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Anthropic (Claude)
Anthropic (Claude)
AI research and products that put safety at the frontier. Introducing Claude, a next-generation AI assistant for your tasks, no matter the scale.
Google Sheets
Google Sheets
Use Google Sheets to create and edit online spreadsheets. Get insights together with secure sharing in real-time and from any device.
Telegram
Telegram
Telegram, is a cloud-based, cross-platform, encrypted instant messaging (IM) service.
Google Drive
Google Drive
Google Drive is a file storage and synchronization service which allows you to create and share your work online, and access your documents from anywhere.
Pinterest
Pinterest
Pinterest is a visual discovery engine for finding ideas like recipes, home and style inspiration, and more.
Google Calendar
Google Calendar
With Google Calendar, you can quickly schedule meetings and events and get reminders about upcoming activities, so you always know what’s next.
Shopify
Shopify
Shopify is a complete commerce platform that lets anyone start, manage, and grow a business. You can use Shopify to build an online store, manage sales, market to customers, and accept payments in digital and physical locations.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Premium
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Premium
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Premium
ServiceNow
ServiceNow
The smarter way to workflow
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.
abcdefghijklmnopqrstuvwxyz#
Pipedream, Inc. — San Francisco, CA
AboutTwitterDocsCommunityTermsPrivacyTry String