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← Trustpilot (Customer)

New Conversations from Trustpilot (Customer) API

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New Conversations from the Trustpilot (Customer) API
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Getting Started

Trigger a workflow on New Conversations with Trustpilot (Customer) API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Conversations trigger
    1. Connect your Trustpilot (Customer) account
    2. Configure timer
    3. Optional- Select a Business Unit ID
  2. Add steps to connect to 2,800+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Conversations on Trustpilot (Customer)
Description:Emit new event when a new conversation is started on Trustpilot. This source periodically polls the Trustpilot API to detect new customer-business conversations. Each event contains conversation details including participants, subject, business unit, and creation timestamp. Useful for tracking customer inquiries, support requests, and maintaining real-time communication with customers.
Version:0.0.3
Key:trustpilot-new-conversations

Code

import {
  SORT_OPTIONS,
  SOURCE_TYPES,
} from "../../common/constants.mjs";
import common from "../common/polling.mjs";

export default {
  ...common,
  key: "trustpilot-new-conversations",
  name: "New Conversations",
  description: "Emit new event when a new conversation is started on Trustpilot. This source periodically polls the Trustpilot API to detect new customer-business conversations. Each event contains conversation details including participants, subject, business unit, and creation timestamp. Useful for tracking customer inquiries, support requests, and maintaining real-time communication with customers.",
  version: "0.0.3",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getSourceType() {
      return SOURCE_TYPES.NEW_CONVERSATIONS;
    },
    getPollingMethod() {
      return "getConversations";
    },
    getPollingParams() {
      return {
        businessUnitId: this.businessUnitId,
        limit: 100,
        sortBy: SORT_OPTIONS.CREATED_AT_DESC,
        offset: 0,
      };
    },
    generateSummary(item) {
      const participantName = item.participants?.[0]?.displayName ||
                             item.consumer?.displayName ||
                             "Anonymous";
      const subject = item.subject || item.title || "New conversation";
      const businessUnit = item.businessUnit?.displayName || this.businessUnitId || "Unknown";

      return `New conversation "${subject}" started by ${participantName} (${businessUnit})`;
    },
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Trustpilot (Customer)trustpilotappThis component uses the Trustpilot (Customer) app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer
Business Unit IDbusinessUnitIdstringSelect a value from the drop down menu.

Authentication

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)

Read reviews. Write reviews. Find companies you can trust.

More Ways to Use Trustpilot (Customer)

Triggers

New Product Review Replies from the Trustpilot (Customer) API

Emit new event when a business replies to a product review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to product reviews. Each event includes the reply text, creation timestamp, and associated review details (product name, star rating, consumer info). Ideal for monitoring business responses to customer feedback, tracking customer service performance, and ensuring timely engagement with product reviews.

 
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New Product Reviews from the Trustpilot (Customer) API

Emit new event when a customer posts a new product review on Trustpilot. This source periodically polls the Trustpilot API to detect new product reviews. Each event contains the complete review data including star rating, review text, product information, consumer details, and timestamps. Perfect for monitoring product feedback, analyzing customer satisfaction trends, and triggering automated responses or alerts for specific products.

 
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New Service Review Replies from the Trustpilot (Customer) API

Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.

 
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New Service Reviews from the Trustpilot (Customer) API

Emit new event when a customer posts a new service review on Trustpilot. This source periodically polls the Trustpilot API to detect new service reviews, combining both public and private reviews for comprehensive coverage. Each event contains the complete review data including star rating, review text, consumer details, business unit info, and timestamps. Ideal for monitoring overall business reputation, tracking customer satisfaction metrics, and triggering workflows based on review ratings or content.

 
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New Updated Conversations from the Trustpilot (Customer) API

Emit new event when an existing conversation is updated with new messages on Trustpilot. This source periodically polls the Trustpilot API to detect conversations that have received new messages. Each event contains updated conversation details including participants, subject, message count, and latest update timestamp. Useful for tracking ongoing customer interactions, ensuring timely responses to follow-up messages, and maintaining conversation continuity.

 
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Actions

Fetch Product Review by ID with the Trustpilot (Customer) API

Retrieves detailed information about a specific product review on Trustpilot. Use this action to get comprehensive data about a single product review, including customer feedback, star rating, review text, and metadata. Perfect for analyzing individual customer experiences, responding to specific feedback, or integrating review data into your customer service workflows. See the documentation

 
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Fetch Product Reviews with the Trustpilot (Customer) API

Retrieves a list of product reviews for a specific business unit on Trustpilot. This action enables you to fetch multiple product reviews with powerful filtering options including star ratings, language, tags, and sorting preferences. Ideal for monitoring product feedback trends, generating reports, analyzing customer sentiment across your product catalog, or building review dashboards. Supports pagination for handling large review volumes. See the documentation

 
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Fetch Service Review by ID with the Trustpilot (Customer) API

Retrieves detailed information about a specific service review for your business on Trustpilot. Use this action to access comprehensive data about an individual service review, including the customer's rating, review content, date, and any responses. Essential for customer service teams to analyze specific feedback, track review history, or integrate individual review data into CRM systems and support tickets. See the documentation

 
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Fetch Service Reviews with the Trustpilot (Customer) API

Fetches service reviews for a specific business unit from Trustpilot with support for filtering by star rating, tags, language, and more. See the documentation

 
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Reply to Product Review with the Trustpilot (Customer) API

Posts a public reply to a product review on Trustpilot on behalf of your business. This action allows you to respond to customer feedback, address concerns, thank customers for positive reviews, or provide additional information about products. Replies help demonstrate your commitment to customer satisfaction and can improve your overall reputation. Note that replies are publicly visible and cannot be edited once posted. See the documentation

 
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