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Get Conversation from Product Review with Trustpilot (Customer) API

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Get Conversation from Product Review with the Trustpilot (Customer) API
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Getting Started

Create a workflow to Get Conversation from Product Review with the Trustpilot (Customer) API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Get Conversation from Product Review action
    1. Connect your Trustpilot (Customer) account
    2. Configure Review ID
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Get Conversation from Product Review with Trustpilot (Customer) API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + Trustpilot (Customer)
 
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Get Conversation from Product Review with Trustpilot (Customer) API on New Submission from Typeform API
Typeform + Trustpilot (Customer)
 
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Get Conversation from Product Review with Trustpilot (Customer) API on New Submission (Instant) from Jotform API
Jotform + Trustpilot (Customer)
 
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Get Conversation from Product Review with Trustpilot (Customer) API on New Scheduled Tasks from Pipedream API
Pipedream + Trustpilot (Customer)
 
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Get Conversation from Product Review with Trustpilot (Customer) API on New Download Counts from npm API
npm + Trustpilot (Customer)
 
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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Get Conversation from Product Review on Trustpilot (Customer)
Description:Get conversation and related comments from a product review. First fetches the review to get the conversationId, then retrieves the full conversation details. [See the documentation](https://developers.trustpilot.com/conversations-api#get-conversation)
Version:0.0.1
Key:trustpilot-get-conversation-from-product-review

Code

import { ConfigurationError } from "@pipedream/platform";
import trustpilot from "../../trustpilot.app.mjs";
import { makeRequest } from "../../common/api-client.mjs";
import { ENDPOINTS } from "../../common/constants.mjs";
import {
  buildUrl,
  validateReviewId,
} from "../../common/utils.mjs";

export default {
  key: "trustpilot-get-conversation-from-product-review",
  name: "Get Conversation from Product Review",
  description: "Get conversation and related comments from a product review. First fetches the review to get the conversationId, then retrieves the full conversation details. [See the documentation](https://developers.trustpilot.com/conversations-api#get-conversation)",
  version: "0.0.1",
  type: "action",
  props: {
    trustpilot,
    reviewId: {
      propDefinition: [
        trustpilot,
        "reviewId",
      ],
    },
  },
  async run({ $ }) {
    const { reviewId } = this;

    // Validate required parameters
    if (!reviewId) {
      throw new ConfigurationError("Review ID is required");
    }
    if (!validateReviewId(reviewId)) {
      throw new ConfigurationError("Invalid review ID format");
    }

    // Step 1: Get the product review to get the conversationId
    $.export("$summary", "Fetching product review details...");

    const getReviewEndpoint = buildUrl(ENDPOINTS.PRIVATE_PRODUCT_REVIEW_BY_ID, {
      reviewId,
    });

    const review = await makeRequest($, this.trustpilot, {
      endpoint: getReviewEndpoint,
    });

    const conversationId = review.conversationId;

    if (!conversationId) {
      return {
        success: false,
        message: "No conversation found for this product review",
        review: {
          id: reviewId,
          hasConversation: false,
        },
        metadata: {
          reviewId,
          requestTime: new Date().toISOString(),
        },
      };
    }

    // Step 2: Get the conversation details
    $.export("$summary", "Fetching conversation details...");

    const getConversationEndpoint = buildUrl(ENDPOINTS.CONVERSATION_BY_ID, {
      conversationId,
    });

    const conversation = await makeRequest($, this.trustpilot, {
      endpoint: getConversationEndpoint,
    });

    $.export("$summary", `Successfully retrieved conversation ${conversationId} for product review ${reviewId}`);

    return {
      success: true,
      conversation,
      metadata: {
        reviewId,
        conversationId,
        commentCount: conversation.comments?.length || 0,
        conversationState: conversation.state,
        source: conversation.source,
        requestTime: new Date().toISOString(),
      },
    };
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
Trustpilot (Customer)trustpilotappThis component uses the Trustpilot (Customer) app.
Review IDreviewIdstring

The unique identifier for a review

Authentication

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)

Read reviews. Write reviews. Find companies you can trust.

More Ways to Use Trustpilot (Customer)

Triggers

New Conversations from the Trustpilot (Customer) API

Emit new event when a new conversation is started on Trustpilot. This source periodically polls the Trustpilot API to detect new customer-business conversations. Each event contains conversation details including participants, subject, business unit, and creation timestamp. Useful for tracking customer inquiries, support requests, and maintaining real-time communication with customers.

 
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New Product Review Replies from the Trustpilot (Customer) API

Emit new event when a business replies to a product review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to product reviews. Each event includes the reply text, creation timestamp, and associated review details (product name, star rating, consumer info). Ideal for monitoring business responses to customer feedback, tracking customer service performance, and ensuring timely engagement with product reviews.

 
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New Product Reviews from the Trustpilot (Customer) API

Emit new event when a customer posts a new product review on Trustpilot. This source periodically polls the Trustpilot API to detect new product reviews. Each event contains the complete review data including star rating, review text, product information, consumer details, and timestamps. Perfect for monitoring product feedback, analyzing customer satisfaction trends, and triggering automated responses or alerts for specific products.

 
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New Service Review Replies from the Trustpilot (Customer) API

Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.

 
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New Service Reviews from the Trustpilot (Customer) API

Emit new event when a customer posts a new service review on Trustpilot. This source periodically polls the Trustpilot API to detect new service reviews using the private reviews API for comprehensive coverage.

 
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Actions

Fetch Product Review by ID with the Trustpilot (Customer) API

Retrieves detailed information about a specific product review on Trustpilot. Use this action to get comprehensive data about a single product review, including customer feedback, star rating, review text, and metadata. Perfect for analyzing individual customer experiences, responding to specific feedback, or integrating review data into your customer service workflows. See the documentation

 
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Fetch Product Reviews with the Trustpilot (Customer) API

Retrieves a list of product reviews for a specific business unit. See documentation here

 
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Fetch Service Review by ID with the Trustpilot (Customer) API

Get a private service review by ID, including customer email and order ID. Access comprehensive data about an individual service review for your business. See the documentation

 
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Fetch Service Reviews with the Trustpilot (Customer) API

Get private reviews for a business unit. Response includes customer email and order ID. See the documentation

 
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Reply to Product Review with the Trustpilot (Customer) API

Reply to a product review by creating a conversation and posting a comment. This follows the proper flow: fetch review -> create conversation if needed -> post comment. See the documentation

 
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