Create Lead with Zendesk Sell API on New Service Review Replies from Trustpilot (Customer) API

Pipedream makes it easy to connect APIs for Zendesk Sell, Trustpilot (Customer) and 2,900+ other apps remarkably fast.

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New Service Review Replies from the Trustpilot (Customer) API

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Create Lead with the Zendesk Sell API

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Getting Started#

This integration creates a workflow with a Trustpilot (Customer) trigger and Zendesk Sell action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Service Review Replies trigger
1. Connect your Trustpilot (Customer) account
2. Configure timer
3. Optional- Select a Business Unit ID
Configure the Create Lead action
1. Connect your Zendesk Sell account
2. Configure Is Organization
3. Optional- Select a Status
4. Optional- Configure Title
5. Optional- Configure Description
6. Optional- Configure Email
7. Optional- Configure Phone
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Service Review Replies on Trustpilot (Customer)

Description:Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.

Version:0.0.3

Key:trustpilot-new-service-review-replies

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Trigger Code#

import {
  SORT_OPTIONS,
  SOURCE_TYPES,
} from "../../common/constants.mjs";
import common from "../common/polling.mjs";

export default {
  ...common,
  key: "trustpilot-new-service-review-replies",
  name: "New Service Review Replies",
  description: "Emit new event when a business replies to a service review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to service reviews. Each event includes the reply text, creation timestamp, and associated review details (star rating, review title, consumer info). Essential for tracking business engagement with customer feedback, monitoring response times, and ensuring all service reviews receive appropriate attention.",
  version: "0.0.3",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getSourceType() {
      return SOURCE_TYPES.NEW_REPLIES;
    },
    getPollingMethod() {
      return "getServiceReviews";
    },
    getPollingParams() {
      return {
        businessUnitId: this.businessUnitId,
        limit: 100,
        sortBy: SORT_OPTIONS.UPDATED_AT_DESC, // Use updated to catch new replies
        offset: 0,
      };
    },
    async fetchItems() {
      const result = await this.trustpilot.getServiceReviews(this.getPollingParams());

      // Filter for reviews that have replies and extract the replies
      const repliesWithReviews = [];

      if (result.reviews) {
        for (const review of result.reviews) {
          if (review.company?.reply) {
            // Create a pseudo-reply object that includes review context
            repliesWithReviews.push({
              id: `reply_${review.id}`,
              reviewId: review.id,
              text: review.company.reply.text,
              createdAt: review.company.reply.createdAt,
              updatedAt: review.company.reply.createdAt, // Replies don't get updated
              review: {
                id: review.id,
                title: review.title,
                stars: review.stars,
                consumer: review.consumer,
              },
            });
          }
        }
      }

      return repliesWithReviews;
    },
    generateSummary(item) {
      const reviewTitle = item.review?.title || "Review";
      const consumerName = item.review?.consumer?.displayName || "Anonymous";
      const replyPreview = item.text?.substring(0, 50) || "";
      const preview = replyPreview.length > 50
        ? `${replyPreview}...`
        : replyPreview;

      return `New reply to "${reviewTitle}" by ${consumerName}: "${preview}"`;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Business Unit ID	`businessUnitId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

Action#

Create Lead on Zendesk Sell

Description:Creates a new lead. [See the documentation](https://developer.zendesk.com/api-reference/sales-crm/resources/leads/#create-a-lead).

Version:0.0.2

Key:zendesk_sell-create-lead

View on GitHub

Action Code#

import zendeskSell from "../../zendesk_sell.app.mjs";

export default {
  key: "zendesk_sell-create-lead",
  name: "Create Lead",
  description: "Creates a new lead. [See the documentation](https://developer.zendesk.com/api-reference/sales-crm/resources/leads/#create-a-lead).",
  type: "action",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    zendeskSell,
    isOrganization: {
      propDefinition: [
        zendeskSell,
        "isOrganization",
      ],
      description: "Indicator of whether or not this lead refers to an organization or an individual",
      reloadProps: true,
    },
    status: {
      propDefinition: [
        zendeskSell,
        "status",
      ],
      description: "The status of the lead",
    },
    title: {
      propDefinition: [
        zendeskSell,
        "title",
      ],
      description: "The lead’s job title",
    },
    description: {
      propDefinition: [
        zendeskSell,
        "description",
      ],
      description: "The lead’s description",
    },
    email: {
      propDefinition: [
        zendeskSell,
        "email",
      ],
      description: "The lead’s email address",
    },
    phone: {
      propDefinition: [
        zendeskSell,
        "phone",
      ],
      description: "The lead’s phone number",
    },
  },
  async additionalProps() {
    const props = {};
    if (this.isOrganization) {
      props.name = {
        type: "string",
        label: "Name",
        description: "Name of the lead",
      };
    } else {
      props.firstName = {
        type: "string",
        label: "First Name",
        description: "First name of the lead",
      };
      props.lastName = {
        type: "string",
        label: "Last Name",
        description: "Last name of the lead",
      };
    }
    return props;
  },
  async run({ $ }) {
    const response = await this.zendeskSell.createLead({
      $,
      data: {
        data: {
          first_name: this.firstName,
          last_name: this.lastName,
          organization_name: this.name,
          status: this.status,
          title: this.title,
          description: this.description,
          email: this.email,
          phone: this.phone,
        },
      },
    });
    $.export("$summary", `Successfully created lead with ID ${response.data.id}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk Sell	`zendeskSell`	`app`	This component uses the Zendesk Sell app.
Is Organization	`isOrganization`	`boolean`	Indicator of whether or not this lead refers to an organization or an individual
Status	`status`	`string`	Select a value from the drop down menu:`nonecurrentpast`
Title	`title`	`string`	The lead’s job title
Description	`description`	`string`	The lead’s description
Email	`email`	`string`	The lead’s email address
Phone	`phone`	`string`	The lead’s phone number

Action Authentication#

Zendesk Sell uses OAuth authentication. When you connect your Zendesk Sell account, Pipedream will open a popup window where you can sign into Zendesk Sell and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk Sell API.

Pipedream requests the following authorization scopes when you connect your account:

About Zendesk Sell#

Our modern sales CRM frees you to maximize productivity, maintain pipeline visibility, and grow revenue.

More Ways to Connect Zendesk Sell + Trustpilot (Customer)#

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Pipedream makes it easy to connect APIs for Zendesk Sell, Trustpilot (Customer) and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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