Create Page from Database with Notion API on New Agent Reply from SupportBee API

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Trigger workflow on

New Agent Reply from the SupportBee API

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Create Page from Database with the Notion API

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Getting Started#

This integration creates a workflow with a SupportBee trigger and Notion action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Agent Reply trigger
1. Connect your SupportBee account
2. Configure timer
Configure the Create Page from Database action
1. Connect your Notion account
2. Select a Parent Database ID
3. Optional- Select one or more Meta Types
4. Optional- Select one or more Property Types
5. Configure alert
6. Optional- Configure Page Content
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Agent Reply on SupportBee

Description:Emit new event on each new agent reply a ticket.

Version:0.0.2

Key:supportbee-new-agent-reply

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Agent Reply",
  version: "0.0.2",
  key: "supportbee-new-agent-reply",
  description: "Emit new event on each new agent reply a ticket.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      if (!data.agent_replies_count) return;

      this.$emit(data, {
        id: `${data.id}-${data.agent_replies_count}`,
        summary: `New agent reply on ticket id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTickets({
        params: {
          replies: true,
          ...args.params,
        },
      });
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

Action#

Create Page from Database on Notion

Description:Creates a page from a database. [See the docs](https://developers.notion.com/reference/post-page)

Version:0.1.14

Key:notion-create-page-from-database

View on GitHub

Create Page from Database Overview#

The Notion Create Page from Database action allows you to add pages to a Notion Database.

This action features easy to use dropdowns that automatically populate your databases as well as your database's properties, also known as columns.

This action interacts with the Notion create a Page API endpoint. The Database selected in the Parent Database ID is used as the parent_id parameter to that endpoint so the page is added to your databaset .

Action Code#

import notion from "../../notion.app.mjs";
import base from "../common/base-page-builder.mjs";
import pick from "lodash-es/pick.js";

export default {
  ...base,
  key: "notion-create-page-from-database",
  name: "Create Page from Database",
  description: "Creates a page from a database. [See the docs](https://developers.notion.com/reference/post-page)",
  version: "0.1.14",
  type: "action",
  props: {
    notion,
    parent: {
      propDefinition: [
        notion,
        "databaseId",
      ],
      label: "Parent Database ID",
      description: "The identifier for a Notion parent page",
      reloadProps: true,
    },
    metaTypes: {
      propDefinition: [
        notion,
        "metaTypes",
      ],
    },
    propertyTypes: {
      propDefinition: [
        notion,
        "propertyTypes",
        (c) => ({
          parentId: c.parent,
          parentType: "database",
        }),
      ],
      reloadProps: true,
    },
    alert: {
      type: "alert",
      alertType: "info",
      content: "This action will create an empty page by default. To add content, use the `pageContent` prop below.",
    },
    pageContent: {
      type: "string",
      label: "Page Content",
      description: "Content of the page. You can use Markdown syntax [See docs](https://www.notion.so/help/writing-and-editing-basics#markdown-&-shortcuts)",
      optional: true,
    },
  },
  async additionalProps() {
    const { properties } = await this.notion.retrieveDatabase(this.parent);
    const selectedProperties = pick(properties, this.propertyTypes);
    return this.buildAdditionalProps({
      properties: selectedProperties,
      meta: this.metaTypes,
    });
  },
  methods: {
    ...base.methods,
    /**
     * Builds a page from a parent database
     * @param parentDatabase - the parent database
     * @returns the constructed page in Notion format
     */
    buildPage(parentDatabase) {
      const meta = this.buildDatabaseMeta(parentDatabase);
      const properties = this.buildPageProperties(parentDatabase.properties);
      const children = this.createBlocks(this.pageContent);
      return {
        ...meta,
        properties,
        children,
      };
    },
  },
  async run({ $ }) {
    const MAX_BLOCKS = 100;
    const parentPage = await this.notion.retrieveDatabase(this.parent);
    const {
      children, ...page
    } = this.buildPage(parentPage);
    const response = await this.notion.createPage({
      ...page,
      children: children.slice(0, MAX_BLOCKS),
    });
    let remainingBlocks = children.slice(MAX_BLOCKS);
    while (remainingBlocks.length > 0) {
      await this.notion.appendBlock(response.id, remainingBlocks.slice(0, MAX_BLOCKS));
      remainingBlocks = remainingBlocks.slice(MAX_BLOCKS);
    }
    $.export("$summary", "Created page successfully");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Notion	`notion`	`app`	This component uses the Notion app.
Parent Database ID	`parent`	`string`	Select a value from the drop down menu.
Meta Types	`metaTypes`	`string[]`	Select a value from the drop down menu:`iconcover`
Property Types	`propertyTypes`	`string[]`	Select a value from the drop down menu.
Page Content	`pageContent`	`string`	Content of the page. You can use Markdown syntax See docs

Action Authentication#

Notion uses OAuth authentication. When you connect your Notion account, Pipedream will open a popup window where you can sign into Notion and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Notion API.

Pipedream requests the following authorization scopes when you connect your account:

Create Page from Database with Notion API on New Agent Reply from SupportBee API

Pipedream makes it easy to connect APIs for Notion, SupportBee and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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