← Freshdesk + Data Stores integrations

Add or update a single record with Data Stores API on New Ticket from Freshdesk API

Pipedream makes it easy to connect APIs for Data Stores, Freshdesk and 1,600+ other apps remarkably fast.

Trigger workflow on
New Ticket from the Freshdesk API
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Add or update a single record with the Data Stores API
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Getting Started

This integration creates a workflow with a Freshdesk trigger and Data Stores action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Ticket trigger
    1. Connect your Freshdesk account
    2. Configure Polling interval
  3. Configure the Add or update a single record action
    1. Connect your Data Stores account
    2. Configure Data Store
    3. Select a Key
    4. Configure Value
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new notifications when a new ticket is created
Version:0.0.2
Key:freshdesk-new-ticket

Freshdesk Overview

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Trigger Code

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new notifications when a new ticket is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const tickets = await this.freshdesk.filterTickets({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const ticket of tickets) {
      data.push(ticket);
    }
    data && data.reverse().forEach((ticket) => {
      this.freshdesk.setLastDateChecked(this.db, ticket.created_at);
      if (moment(ticket.created_at).isAfter(lastDateChecked)) {
        this.$emit(ticket,
          {
            id: ticket.id,
            summary: `Ticket number: ${ticket.id}`,
            ts: Date.parse(ticket.created_at),
          });
      }
    });
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Polling intervaltimer$.interface.timer

Pipedream will poll Harvest API on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

Action

Description:Add or update a single record in your [Pipedream Data Store](https://pipedream.com/data-stores/).
Version:0.0.9
Key:data_stores-add-update-record

Data Stores Overview

With the Data Stores API, you can build applications that:

  • Store data for later retrieval
  • Retrieve data from a store
  • Update data in a store
  • Delete data from a store

Action Code

import app from "../../data_stores.app.mjs";

export default {
  key: "data_stores-add-update-record",
  name: "Add or update a single record",
  description: "Add or update a single record in your [Pipedream Data Store](https://pipedream.com/data-stores/).",
  version: "0.0.9",
  type: "action",
  props: {
    app,
    dataStore: {
      propDefinition: [
        app,
        "dataStore",
      ],
    },
    key: {
      propDefinition: [
        app,
        "key",
        ({ dataStore }) => ({
          dataStore,
        }),
      ],
      description: "Enter a key for the record you'd like to create or select an existing key to update.",
    },
    value: {
      propDefinition: [
        app,
        "value",
      ],
    },
  },
  async run({ $ }) {
    const {
      key,
      value,
    } = this;
    const exists = await this.dataStore.has(key);
    const parsedValue = this.app.parseValue(value);
    await this.dataStore.set(key, parsedValue);
    // eslint-disable-next-line multiline-ternary
    $.export("$summary", `Successfully ${exists ? "updated the record for" : "added a new record with the"} key, \`${key}\`.`);
    return {
      key,
      value: parsedValue,
    };
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Data StoresappappThis component uses the Data Stores app.
Data StoredataStoredata_store

Select an existing Data Store or create a new one.

KeykeystringSelect a value from the drop down menu.
Valuevalueany

Enter a string, object, or array.

Action Authentication

The Data Stores API does not require authentication.

About Data Stores

Use Pipedream Data Stores to manage state throughout your workflows.

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