Add or update a single record with Data Stores API on New Ticket Created from Freshdesk API

Pipedream makes it easy to connect APIs for Data Stores, Freshdesk and 2,500+ other apps remarkably fast.

Trigger workflow on

New Ticket Created from the Freshdesk API

Next, do this

Add or update a single record with the Data Stores API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Freshdesk trigger and Data Stores action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Created trigger
1. Connect your Freshdesk account
2. Configure timer
Configure the Add or update a single record action
1. Connect your Data Stores account
2. Configure Data Store
3. Select a Key
4. Configure Value
5. Optional- Configure Time to Live (TTL)
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Created on Freshdesk

Description:Emit new event when a ticket is created. [See the documentation](https://developers.freshdesk.com/api/#filter_tickets)

Version:0.0.5

Key:freshdesk-new-ticket

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-ticket",
  name: "New Ticket Created",
  description: "Emit new event when a ticket is created. [See the documentation](https://developers.freshdesk.com/api/#filter_tickets)",
  version: "0.0.5",
  type: "source",
  props: {
    freshdesk,
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(
      0,
      (lastDateChecked + "T").indexOf("T"),
    );
    const tickets = await this.freshdesk.filterTickets({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const ticket of tickets) {
      data.push(ticket);
    }
    data &&
      data.reverse().forEach((ticket) => {
        this.freshdesk.setLastDateChecked(this.db, ticket.created_at);
        if (moment(ticket.created_at).isAfter(lastDateChecked)) {
          this.$emit(ticket, {
            id: ticket.id,
            summary: `New Ticket (ID: ${ticket.id})`,
            ts: Date.parse(ticket.created_at),
          });
        }
      });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

About Freshdesk#

Customer support software

Action#

Add or update a single record on Data Stores

Description:Add or update a single record in your [Pipedream Data Store](https://pipedream.com/data-stores/).

Version:0.0.10

Key:data_stores-add-update-record

View on GitHub

Data Stores Overview#

Data Stores are a key-value store that allow you to persist state and share data across workflows. You can perform CRUD operations, enabling dynamic data management within your serverless architecture. Use it to save results from API calls, user inputs, or interim data; then read, update, or enrich this data in subsequent steps or workflows. Data Stores simplify stateful logic and cross-workflow communication, making them ideal for tracking process statuses, aggregating metrics, or serving as a simple configuration store.

Action Code#

import app from "../../data_stores.app.mjs";

export default {
  key: "data_stores-add-update-record",
  name: "Add or update a single record",
  description: "Add or update a single record in your [Pipedream Data Store](https://pipedream.com/data-stores/).",
  version: "0.0.10",
  type: "action",
  props: {
    app,
    dataStore: {
      propDefinition: [
        app,
        "dataStore",
      ],
    },
    key: {
      propDefinition: [
        app,
        "key",
        ({ dataStore }) => ({
          dataStore,
        }),
      ],
      description: "Enter a key for the record you'd like to create or select an existing key to update.",
    },
    value: {
      propDefinition: [
        app,
        "value",
      ],
    },
    ttl: {
      propDefinition: [
        app,
        "ttl",
      ],
    },
  },
  async run({ $ }) {
    const {
      key,
      value,
      ttl,
    } = this;
    const exists = await this.dataStore.has(key);
    const parsedValue = this.app.parseValue(value);

    if (ttl) {
      await this.dataStore.set(key, parsedValue, {
        ttl,
      });
    } else {
      await this.dataStore.set(key, parsedValue);
    }

    // eslint-disable-next-line multiline-ternary
    $.export("$summary", `Successfully ${exists ? "updated the record for" : "added a new record with the"} key, \`${key}\`${ttl ? ` (expires in ${this.app.formatTtl(ttl)})` : ""}.`);
    return {
      key,
      value: parsedValue,
      ttl: ttl || null,
    };
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Data Stores	`app`	`app`	This component uses the Data Stores app.
Data Store	`dataStore`	`data_store`	Select an existing Data Store or create a new one.
Key	`key`	`string`	Select a value from the drop down menu.
Value	`value`	`any`	Enter a string, object, or array.
Time to Live (TTL)	`ttl`	`integer`	The number of seconds until this record expires and is automatically deleted. Examples: 3600 (1 hour), 86400 (1 day), 604800 (1 week). Leave blank for records that should not expire.