Integrate the Freshdesk API with the Data Stores API

Setup the Freshdesk API trigger to run a workflow which integrates with the Data Stores API. Pipedream's integration platform allows you to integrate Freshdesk and Data Stores remarkably fast. Free for developers.

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Popular Ways to Connect Freshdesk with Data Stores#

Add or update a single record with Data Stores API on New Contact from Freshdesk API

Freshdesk + Data Stores

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Add or update a single record with Data Stores API on New Ticket from Freshdesk API

Freshdesk + Data Stores

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Add or update multiple records with Data Stores API on New Contact from Freshdesk API

Freshdesk + Data Stores

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Add or update multiple records with Data Stores API on New Ticket from Freshdesk API

Freshdesk + Data Stores

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Append to record with Data Stores API on New Contact from Freshdesk API

Freshdesk + Data Stores

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Popular Freshdesk and Data Stores Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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Popular Freshdesk and Data Stores Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Add or update a single record with the Data Stores API

Add or update a single record in your Pipedream Data Store.

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Add or update multiple records with the Data Stores API

Add or update multiple records to your Pipedream Data Store.

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Data Stores#

Data Stores are a key-value store that allow you to persist state and share data across workflows. You can perform CRUD operations, enabling dynamic data management within your serverless architecture. Use it to save results from API calls, user inputs, or interim data; then read, update, or enrich this data in subsequent steps or workflows. Data Stores simplify stateful logic and cross-workflow communication, making them ideal for tracking process statuses, aggregating metrics, or serving as a simple configuration store.

Connect Data Stores#

export default defineComponent({
  props: {
    myDataStore: {
      type: "data_store",
    },
  },
  async run({ steps, $ }) {
    await this.myDataStore.set("key_here","Any serializable JSON as the value")
    return await this.myDataStore.get("key_here")
  },
})

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