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with Freshdesk and Data Stores?

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Add or update a single record with Data Stores API on New Contact from Freshdesk API
Freshdesk + Data Stores
 
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Add or update a single record with Data Stores API on New Ticket from Freshdesk API
Freshdesk + Data Stores
 
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Add or update multiple records with Data Stores API on New Contact from Freshdesk API
Freshdesk + Data Stores
 
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Add or update multiple records with Data Stores API on New Ticket from Freshdesk API
Freshdesk + Data Stores
 
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Append to record with Data Stores API on New Contact from Freshdesk API
Freshdesk + Data Stores
 
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New Contact Created from the Freshdesk API

Emit new event when a contact is created. See the documentation

 
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New Ticket Created from the Freshdesk API

Emit new event when a ticket is created. See the documentation

 
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Assign Ticket to Agent with the Freshdesk API

Assign a Freshdesk ticket to a specific agent. See the documentation

 
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Add or update a single record with the Data Stores API

Add or update a single record in your Pipedream Data Store

 
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Assign Ticket to Group with the Freshdesk API

Assign a Freshdesk ticket to a specific group See the documentation

 
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Add or update multiple records with the Data Stores API

Add or update multiple records to your Pipedream Data Store

 
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Close Ticket with the Freshdesk API

Set a Freshdesk ticket's status to 'Closed'. See docs

 
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Integrate the Freshdesk API with the Data Stores API
Setup the Freshdesk API trigger to run a workflow which integrates with the Data Stores API. Pipedream's integration platform allows you to integrate Freshdesk and Data Stores remarkably fast. Free for developers.

Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Data Stores

Data Stores are a key-value store that allow you to persist state and share data across workflows. You can perform CRUD operations, enabling dynamic data management within your serverless architecture. Use it to save results from API calls, user inputs, or interim data; then read, update, or enrich this data in subsequent steps or workflows. Data Stores simplify stateful logic and cross-workflow communication, making them ideal for tracking process statuses, aggregating metrics, or serving as a simple configuration store.

Connect Data Stores

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export default defineComponent({
  props: {
    myDataStore: {
      type: "data_store",
    },
  },
  async run({ steps, $ }) {
    await this.myDataStore.set("key_here","Any serializable JSON as the value")
    return await this.myDataStore.get("key_here")
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo