← Freshdesk + Data Stores integrations

Add or update a single record with Data Stores API on New Contact from Freshdesk API

Pipedream makes it easy to connect APIs for Data Stores, Freshdesk and 2,000+ other apps remarkably fast.

Trigger workflow on
New Contact from the Freshdesk API
Next, do this
Add or update a single record with the Data Stores API
No credit card required
Intro to Pipedream
Watch us build a workflow
Watch us build a workflow
4 min
Watch now ➜

Trusted by 800,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo

Developers Pipedream

Getting Started

This integration creates a workflow with a Freshdesk trigger and Data Stores action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Contact trigger
    1. Connect your Freshdesk account
    2. Configure Polling interval
  3. Configure the Add or update a single record action
    1. Connect your Data Stores account
    2. Configure Data Store
    3. Select a Key
    4. Configure Value
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new notifications when a new contact is created
Version:0.0.2
Key:freshdesk-new-contact

Freshdesk Overview

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Trigger Code

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact",
  description: "Emit new notifications when a new contact is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `Contact name: ${contact.name}`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Polling intervaltimer$.interface.timer

Pipedream will poll Harvest API on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

Action

Description:Add or update a single record in your [Pipedream Data Store](https://pipedream.com/data-stores/).
Version:0.0.9
Key:data_stores-add-update-record

Data Stores Overview

With the Data Stores API, you can build applications that:

  • Store data for later retrieval
  • Retrieve data from a store
  • Update data in a store
  • Delete data from a store

Action Code

import app from "../../data_stores.app.mjs";

export default {
  key: "data_stores-add-update-record",
  name: "Add or update a single record",
  description: "Add or update a single record in your [Pipedream Data Store](https://pipedream.com/data-stores/).",
  version: "0.0.9",
  type: "action",
  props: {
    app,
    dataStore: {
      propDefinition: [
        app,
        "dataStore",
      ],
    },
    key: {
      propDefinition: [
        app,
        "key",
        ({ dataStore }) => ({
          dataStore,
        }),
      ],
      description: "Enter a key for the record you'd like to create or select an existing key to update.",
    },
    value: {
      propDefinition: [
        app,
        "value",
      ],
    },
  },
  async run({ $ }) {
    const {
      key,
      value,
    } = this;
    const exists = await this.dataStore.has(key);
    const parsedValue = this.app.parseValue(value);
    await this.dataStore.set(key, parsedValue);
    // eslint-disable-next-line multiline-ternary
    $.export("$summary", `Successfully ${exists ? "updated the record for" : "added a new record with the"} key, \`${key}\`.`);
    return {
      key,
      value: parsedValue,
    };
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
Data StoresappappThis component uses the Data Stores app.
Data StoredataStoredata_store

Select an existing Data Store or create a new one.

KeykeystringSelect a value from the drop down menu.
Valuevalueany

Enter a string, object, or array.

Action Authentication

The Data Stores API does not require authentication.

About Data Stores

Use Pipedream Data Stores to manage state throughout your workflows.

More Ways to Connect Data Stores + Freshdesk

Add or update multiple records with Data Stores API on New Contact from Freshdesk API
Freshdesk + Data Stores
 
Try it
Add or update multiple records with Data Stores API on New Ticket from Freshdesk API
Freshdesk + Data Stores
 
Try it
Delete All Records with Data Stores API on New Contact from Freshdesk API
Freshdesk + Data Stores
 
Try it
List keys with Data Stores API on New Contact from Freshdesk API
Freshdesk + Data Stores
 
Try it
Delete All Records with Data Stores API on New Ticket from Freshdesk API
Freshdesk + Data Stores
 
Try it
New Contact from the Freshdesk API

Emit new notifications when a new contact is created

 
Try it
New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

 
Try it
Create a Company with the Freshdesk API

Create a company. See docs here

 
Try it
Create a Contact with the Freshdesk API

Create a contact. See docs here

 
Try it
Create a Ticket with the Freshdesk API

Create a ticket. See docs here

 
Try it
Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

 
Try it
List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

 
Try it

Explore Other Apps

1
-
24
of
2,000+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Schedule
Schedule
Trigger workflows on an interval or cron schedule.
Google Drive
Google Drive
Google Drive is a file storage and synchronization service which allows you to create and share your work online, and access your documents from anywhere.
Google Sheets
Google Sheets
Use Google Sheets to create and edit online spreadsheets. Get insights together with secure sharing in real-time and from any device.
Filter
Filter
Specify a condition that your workflow must meet and whether you'd like to proceed or end workflow execution.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Data Stores
Data Stores
Use Pipedream Data Stores to manage state throughout your workflows.
GitHub
GitHub
Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.
Formatting
Formatting
Pre-built actions to make formatting and manipulating data within your workflows easier.
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Airtable (OAuth)
Airtable (OAuth)
Airtable is a low-code platform to build next-gen apps. Move beyond rigid tools, operationalize your critical data, and reimagine workflows with AI.
Zoom
Zoom
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars.
Google Calendar
Google Calendar
With Google Calendar, you can quickly schedule meetings and events and get reminders about upcoming activities, so you always know what’s next.
Gmail
Gmail
Gmail offers private and secure email by Google at no cost, for business and consumer accounts.
Gmail (Developer App)
Gmail (Developer App)
Private and secure email by Google at no cost, for business and consumer accounts. Use this app to connect your own developer account credentials.
Email
Email
Trigger workflows on new emails, and send emails to yourself as part of a Pipedream workflow.
Delay
Delay
Delay, pause, suspend, or have the execution of your workflow wait for as little as one millisecond, or as long as one year.
Go
Go
Anything you can do in Go, you can do in a Pipedream Workflow. You can use any of Go packages available with a simple import.
Premium
Zoom Admin
Zoom Admin
Video conferencing (includes account-level scopes) for Zoom Admins.
Twilio
Twilio
Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.
Bash
Bash
Run any Bash in a Pipedream step within your workflow, including making curl requests.