Add New Subtitles with Amara API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Amara, Zendesk and 2,000+ other apps remarkably fast.

Trigger workflow on

New Ticket Added to View (Instant) from the Zendesk API

Next, do this

Add New Subtitles with the Amara API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zendesk trigger and Amara action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Added to View (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
6. Select a View ID
Configure the Add New Subtitles action
1. Connect your Amara account
2. Optional- Configure Team
3. Select a Video ID
4. Select a Language
5. Optional- Select a Subtitles format
6. Optional- Configure Subtitles
7. Optional- Configure Subtitles URL
8. Optional- Configure Title
9. Optional- Configure Description
10. Optional- Select a Action
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Added to View (Instant) on Zendesk

Description:Emit new event when a ticket is added to the specified view

Version:0.0.2

Key:zendesk-ticket-added-to-view

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  key: "zendesk-ticket-added-to-view",
  name: "New Ticket Added to View (Instant)",
  description: "Emit new event when a ticket is added to the specified view",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    viewId: {
      propDefinition: [
        common.props.app,
        "viewId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Added To View Webhook";
    },
    getTriggerTitle() {
      return "Ticket Added To View Trigger";
    },
    getTriggerConditions() {
      return {
        any: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
    async isRelevant(payload) {
      const { tickets } = await this.app.listTicketsInView({
        viewId: this.viewId,
      });
      const foundTicket = tickets.find(({ id }) => id == payload.ticketId);
      return foundTicket;
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop
View ID	`viewId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add New Subtitles on Amara

Description:Add new subtitles. [See the docs here](https://apidocs.amara.org/#add-new-subtitles)

Version:0.0.2

Key:amara-add-new-subtitles

View on GitHub

Amara Overview#

The Amara API provides programmatic access to Amara’s community-driven subtitle creation and translation services. With this API, you can automate subtitle workflows, streamline video content translation, and integrate with other services to create efficient localization processes. The API allows you to manage videos, subtitles, and teams, offering a doorway to effortlessly scaling your video content to reach global audiences.

Action Code#

import amara from "../../amara.app.mjs";

export default {
  key: "amara-add-new-subtitles",
  name: "Add New Subtitles",
  description: "Add new subtitles. [See the docs here](https://apidocs.amara.org/#add-new-subtitles)",
  type: "action",
  version: "0.0.2",
  props: {
    amara,
    team: {
      propDefinition: [
        amara,
        "team",
      ],
    },
    videoId: {
      propDefinition: [
        amara,
        "videoId",
        ({ team }) => ({
          team,
        }),
      ],
    },
    language: {
      label: "Language",
      description: "Language code for the language of the subtitles",
      optional: false,
      propDefinition: [
        amara,
        "primaryAudioLanguageCode",
      ],
    },
    subFormat: {
      description: "The format used to parse the subs. The same formats as for fetching subtitles are accepted. (Defaults to `dfxp`).",
      propDefinition: [
        amara,
        "subFormat",
      ],
    },
    subtitles: {
      propDefinition: [
        amara,
        "subtitles",
      ],
    },
    subtitlesUrl: {
      propDefinition: [
        amara,
        "subtitlesUrl",
      ],
    },
    title: {
      propDefinition: [
        amara,
        "title",
      ],
    },
    description: {
      propDefinition: [
        amara,
        "description",
      ],
    },
    action: {
      propDefinition: [
        amara,
        "action",
        ({
          videoId, language,
        }) => ({
          videoId,
          language,
        }),
      ],
    },
  },
  async run({ $ }) {
    const {
      videoId,
      language,
      subFormat,
      subtitles,
      subtitlesUrl,
      title,
      description,
      action,
    } = this;

    const data = {
      sub_format: subFormat,
      subtitles,
      subtitles_url: subtitlesUrl,
      title,
      description,
      action,
    };

    const response = await this.amara.addNewSubtitles({
      $,
      videoId,
      language,
      data,
    });

    $.export("$summary", `Successfully added ${response.language.name} subtitles for "${response.video_title}"`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Amara	`amara`	`app`	This component uses the Amara app.
Team	`team`	`string`	Filter by team (e.g. `amplify` in `https://amara.org/en/teams/amplify/`). Leave blank for videos that are in the public area.
Video ID	`videoId`	`string`	Select a value from the drop down menu.
Language	`language`	`string`	Select a value from the drop down menu.
Subtitles format	`subFormat`	`string`	Select a value from the drop down menu.
Subtitles	`subtitles`	`string`	The subtitles to submit, as a string, depending on Subtitles format. Enter an expression to preserve escape sequences (e.g. `{{"WEBVTT\n\n00:01.000 --> 00:04.000\nNever drink liquid nitrogen.\n\n00:05.000 --> 00:09.000\n- It will perforate your stomach.\n- You could die."}}`).
Subtitles URL	`subtitlesUrl`	`string`	Alternatively, subtitles can be given as a text file URL. The format depends on Subtitles format.
Title	`title`	`string`	Give a title to the new revision.
Description	`description`	`string`	Give a description to the new revision.
Action	`action`	`string`	Select a value from the drop down menu.

Add New Subtitles with Amara API on New Ticket Added to View (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Amara, Zendesk and 2,000+ other apps remarkably fast.

Trusted by 800,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,000+apps by most popular

1
-
24
of
2,000+
apps by most popular