Add Video with Amara API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Amara, Zendesk and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket (Instant) from the Zendesk API

Next, do this

Add Video with the Amara API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a Zendesk trigger and Amara action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Add Video action
1. Connect your Amara account
2. Configure Video URL
3. Optional- Configure Team
4. Optional- Select a Primary audio language code
5. Optional- Select a Project
6. Optional- Configure Title
7. Optional- Configure Description
8. Optional- Configure Duration
9. Optional- Configure Thumbnail
10. Optional- Configure Metadata
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Video on Amara

Description:Add a video. [See the docs here](https://apidocs.amara.org/#add-a-video)

Version:0.0.2

Key:amara-add-video

View on GitHub

Amara Overview#

The Amara API provides programmatic access to Amara’s community-driven subtitle creation and translation services. With this API, you can automate subtitle workflows, streamline video content translation, and integrate with other services to create efficient localization processes. The API allows you to manage videos, subtitles, and teams, offering a doorway to effortlessly scaling your video content to reach global audiences.

Action Code#

import amara from "../../amara.app.mjs";
import utils from "../common/utils.mjs";

export default {
  key: "amara-add-video",
  name: "Add Video",
  description: "Add a video. [See the docs here](https://apidocs.amara.org/#add-a-video)",
  type: "action",
  version: "0.0.2",
  props: {
    amara,
    videoUrl: {
      propDefinition: [
        amara,
        "videoUrl",
      ],
    },
    team: {
      description: "Team slug for the video or null to remove it from its team",
      propDefinition: [
        amara,
        "team",
      ],
    },
    primaryAudioLanguageCode: {
      propDefinition: [
        amara,
        "primaryAudioLanguageCode",
      ],
    },
    project: {
      propDefinition: [
        amara,
        "project",
        ({ team }) => ({
          team,
        }),
      ],
    },
    title: {
      type: "string",
      label: "Title",
      description: "Title of the video",
      optional: true,
    },
    description: {
      type: "string",
      label: "Description",
      description: "About this video",
      optional: true,
    },
    duration: {
      type: "integer",
      label: "Duration",
      description: "Duration in seconds, in case it can not be retrieved automatically by Amara",
      optional: true,
    },
    thumbnail: {
      type: "string",
      label: "Thumbnail",
      description: "URL to the video thumbnail",
      optional: true,
    },
    metadata:	{
      type: "object",
      label: "Metadata",
      description: "Dictionary of metadata key/value pairs. These handle extra information about the video. Right now the type keys supported are `speaker-name` and `location`. Values can be any string.",
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      videoUrl,
      title,
      description,
      primaryAudioLanguageCode,
      thumbnail,
      metadata,
      team,
      project,
    } = this;

    const duration = utils.emptyStrToUndefined(this.duration);

    const data = {
      video_url: videoUrl,
      title,
      description,
      duration,
      primary_audio_language_code: primaryAudioLanguageCode,
      thumbnail,
      metadata,
      team: team || null,
      project,
    };

    const response = await this.amara.addVideo({
      $,
      data,
    });

    $.export("$summary", `Successfully added video, "${response.title}"`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Amara	`amara`	`app`	This component uses the Amara app.
Video URL	`videoUrl`	`string`	The URL for the video. Any URL that Amara accepts will work here. You can send the URL for a file (e.g. `http:///www.example.com/my-video.ogv`), or a link to one of the accepted providers (YouTube, Vimeo).
Team	`team`	`string`	Team slug for the video or null to remove it from its team
Primary audio language code	`primaryAudioLanguageCode`	`string`	Select a value from the drop down menu.
Project	`project`	`string`	Select a value from the drop down menu.
Title	`title`	`string`	Title of the video
Description	`description`	`string`	About this video
Duration	`duration`	`integer`	Duration in seconds, in case it can not be retrieved automatically by Amara
Thumbnail	`thumbnail`	`string`	URL to the video thumbnail
Metadata	`metadata`	`object`	Dictionary of metadata key/value pairs. These handle extra information about the video. Right now the type keys supported are `speaker-name` and `location`. Values can be any string.

Add Video with Amara API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Amara, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,400+apps by most popular

1
-
24
of
2,400+
apps by most popular