Reply to Email with Microsoft Outlook API on New Ticket Status Change from Zoho Desk API

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New Ticket Status Change from the Zoho Desk API

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Reply to Email with the Microsoft Outlook API

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Getting Started#

This integration creates a workflow with a Zoho Desk trigger and Microsoft Outlook action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Status Change trigger
1. Connect your Zoho Desk account
2. Configure Polling schedule
3. Select a Organization ID
4. Select a Status
Configure the Reply to Email action
1. Connect your Microsoft Outlook account
2. Select a Message ID
3. Optional- Configure Recipients
4. Optional- Configure CC Recipients
5. Optional- Configure BCC Recipients
6. Optional- Configure Subject
7. Optional- Configure Content
8. Optional- Configure File Paths or URLs
9. Optional- Configure Expand
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Status Change on Zoho Desk

Description:Emit new event when a status ticket is changed. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)

Version:0.0.3

Key:zoho_desk-changed-ticket-status

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Trigger Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "zoho_desk-changed-ticket-status",
  name: "New Ticket Status Change",
  description: "Emit new event when a status ticket is changed. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)",
  type: "source",
  version: "0.0.3",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    status: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketStatus",
      ],
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.searchTickets;
    },
    getResourceFnArgs() {
      return {
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "modifiedTime", // relevance | modifiedTime | createdTime | customerResponseTime
          status: this.status,
        },
      };
    },
    resourceFilter(resource) {
      const lastUpdatedAt = this.getLastUpdatedAt() || 0;
      return Date.parse(resource.modifiedTime) > lastUpdatedAt;
    },
    generateMeta(resource) {
      const ts = Date.parse(resource.modifiedTime);
      return {
        id: `${resource.id}-${ts}`,
        ts,
        summary: `Ticket ID ${resource.id}`,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the Zoho Desk API
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Status	`status`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

Action#

Reply to Email on Microsoft Outlook

Description:Reply to an email in Microsoft Outlook. [See the documentation](https://learn.microsoft.com/en-us/graph/api/message-reply)

Version:0.0.5

Key:microsoft_outlook-reply-to-email

View on GitHub

Microsoft Outlook Overview#

The Microsoft Outlook API on Pipedream allows you to automate email-related tasks, manage calendars, and handle contacts effortlessly. With the API, you can trigger workflows on new emails, send emails programmatically, and synchronize calendars across platforms, among other functions. Pipedream's serverless platform facilitates the connection between Outlook and a myriad of other apps for efficient automation workflows.

Action Code#

import microsoftOutlook from "../../microsoft_outlook.app.mjs";

export default {
  key: "microsoft_outlook-reply-to-email",
  name: "Reply to Email",
  description: "Reply to an email in Microsoft Outlook. [See the documentation](https://learn.microsoft.com/en-us/graph/api/message-reply)",
  version: "0.0.5",
  type: "action",
  props: {
    microsoftOutlook,
    messageId: {
      propDefinition: [
        microsoftOutlook,
        "messageId",
      ],
      description: "The identifier of the message to reply to",
    },
    recipients: {
      propDefinition: [
        microsoftOutlook,
        "recipients",
      ],
    },
    ccRecipients: {
      propDefinition: [
        microsoftOutlook,
        "ccRecipients",
      ],
    },
    bccRecipients: {
      propDefinition: [
        microsoftOutlook,
        "bccRecipients",
      ],
    },
    subject: {
      propDefinition: [
        microsoftOutlook,
        "subject",
      ],
    },
    comment: {
      propDefinition: [
        microsoftOutlook,
        "content",
      ],
      description: "Content of the reply in text format",
    },
    files: {
      propDefinition: [
        microsoftOutlook,
        "files",
      ],
    },
    expand: {
      propDefinition: [
        microsoftOutlook,
        "expand",
      ],
      description: "Additional email details, [See object definition](https://docs.microsoft.com/en-us/graph/api/resources/message)",
    },
  },
  async run({ $ }) {
    await this.microsoftOutlook.replyToEmail({
      $,
      messageId: this.messageId,
      data: {
        comment: this.comment,
        message: {
          ...await this.microsoftOutlook.prepareMessageBody(this),
          ...this.expand,
        },
      },
    });
    $.export("$summary", "Email has been replied to.");
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Microsoft Outlook	`microsoftOutlook`	`app`	This component uses the Microsoft Outlook app.
Message ID	`messageId`	`string`	Select a value from the drop down menu.
Recipients	`recipients`	`string[]`	Array of email addresses
CC Recipients	`ccRecipients`	`string[]`	Array of email addresses
BCC Recipients	`bccRecipients`	`string[]`	Array of email addresses
Subject	`subject`	`string`	Subject of the email
Content	`comment`	`string`	Content of the reply in text format
File Paths or URLs	`files`	`string[]`	Provide either an array of file URLs or an array of paths to a files in the /tmp directory (for example, /tmp/myFile.pdf).
Expand	`expand`	`object`	Additional email details, See object definition

Action Authentication#

Microsoft Outlook uses OAuth authentication. When you connect your Microsoft Outlook account, Pipedream will open a popup window where you can sign into Microsoft Outlook and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Microsoft Outlook API.

Pipedream requests the following authorization scopes when you connect your account:

User.Reademailoffline_accessopenidprofileMail.ReadWriteMail.SendMailboxSettings.ReadWriteIMAP.AccessAsUser.AllPOP.AccessAsUser.AllSMTP.SendCalendars.ReadWriteContacts.ReadWrite

Reply to Email with Microsoft Outlook API on New Ticket Status Change from Zoho Desk API

Pipedream makes it easy to connect APIs for Microsoft Outlook, Zoho Desk and 2,700+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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