Get Call with Aircall API on New Ticket Attachment from Zoho Desk API

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New Ticket Attachment from the Zoho Desk API

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Get Call with the Aircall API

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Getting Started#

This integration creates a workflow with a Zoho Desk trigger and Aircall action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Attachment trigger
1. Connect your Zoho Desk account
2. Configure Polling schedule
3. Select a Organization ID
4. Select a Ticket ID
5. Optional- Configure Include Link
6. Optional- Configure dir
Configure the Get Call action
1. Connect your Aircall account
2. Select a Call
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Attachment on Zoho Desk

Description:Emit new event when a new ticket attachment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments)

Version:0.1.2

Key:zoho_desk-new-ticket-attachment

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Trigger Code#

import common from "../common/common-polling.mjs";
import { Readable } from "stream";
import { fileTypeFromBuffer } from "file-type";

export default {
  ...common,
  key: "zoho_desk-new-ticket-attachment",
  name: "New Ticket Attachment",
  description: "Emit new event when a new ticket attachment is created. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketAttachments#TicketAttachments_Listticketattachments)",
  type: "source",
  version: "0.1.2",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    includeLink: {
      label: "Include Link",
      type: "boolean",
      description: "Upload attachment to your File Stash and emit temporary download link to the file. See [the docs](https://pipedream.com/docs/connect/components/files) to learn more about working with files in Pipedream.",
      default: false,
      optional: true,
    },
    dir: {
      type: "dir",
      accessMode: "write",
      optional: true,
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.getTicketAttachments;
    },
    getResourceFnArgs() {
      return {
        ticketId: this.ticketId,
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "createdTime",
        },
      };
    },
    resourceFilter(resource) {
      const lastCreatedAt = this.getLastCreatedAt() || 0;
      return Date.parse(resource.createdTime) > lastCreatedAt;
    },
    generateMeta(resource) {
      return {
        id: resource.id,
        ts: Date.parse(resource.createdTime),
        summary: `Ticket Attachment ID ${resource.id}`,
      };
    },
    async stashFile(resource) {
      const response = await this.zohoDesk.makeRequest({
        url: resource.href,
        responseType: "arraybuffer",
      });
      const buffer = Buffer.from(response);
      const filepath = `${resource.id}/${resource.name}`;
      const type = await fileTypeFromBuffer(buffer);
      const file = await this.dir.open(filepath).fromReadableStream(
        Readable.from(buffer),
        type?.mime,
        buffer.length,
      );
      return await file.withoutPutUrl().withGetUrl();
    },
    async processEvent(resource) {
      if (this.includeLink) {
        resource.file = await this.stashFile(resource);
      }
      const meta = this.generateMeta(resource);
      this.$emit(resource, meta);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the Zoho Desk API
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Include Link	`includeLink`	`boolean`	Upload attachment to your File Stash and emit temporary download link to the file. See the docs to learn more about working with files in Pipedream.
	`dir`	`dir`

Trigger Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

Action#

Get Call on Aircall

Description:Retrieves details about a call. [See the docs here](https://developer.aircall.io/api-references/#retrieve-a-call)

Version:0.0.3

Key:aircall-get-call

View on GitHub

Aircall Overview#

The Aircall API allows you to harness telephony features within your applications, enabling you to manage calls, contacts, users, and more programmatically. With Pipedream's capability to leverage this API, you can automate call logging, synchronize contact information across platforms, dynamically route calls based on business logic, and generate analytics and reports.

Action Code#

import aircall from "../../aircall.app.mjs";

export default {
  name: "Get Call",
  description: "Retrieves details about a call. [See the docs here](https://developer.aircall.io/api-references/#retrieve-a-call)",
  key: "aircall-get-call",
  version: "0.0.3",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  type: "action",
  props: {
    aircall,
    call: {
      propDefinition: [
        aircall,
        "call",
      ],
    },
  },
  async run({ $ }) {
    const { call } = await this.aircall.getCall(this.call, $);

    $.export("$summary", `Successfully retrieved call with ID ${call.id}`);

    return call;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Aircall	`aircall`	`app`	This component uses the Aircall app.
Call	`call`	`string`	Select a value from the drop down menu.

Action Authentication#

Aircall uses OAuth authentication. When you connect your Aircall account, Pipedream will open a popup window where you can sign into Aircall and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Aircall API.

Pipedream requests the following authorization scopes when you connect your account:

Get Call with Aircall API on New Ticket Attachment from Zoho Desk API

Pipedream makes it easy to connect APIs for Aircall, Zoho Desk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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