Create Timeline with Shotstack API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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Create Timeline with the Shotstack API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Shotstack action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Create Timeline action
1. Connect your Shotstack account
2. Configure How Many Tracks?
3. Optional- Configure Soundtrack Source
4. Optional- Select a Soundtrack Effect
5. Optional- Configure Background
6. Optional- Configure Fonts
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.8

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.8",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Create Timeline on Shotstack

Description:Generate a timeline with layers and assets for a new video project. [See the documentation here](https://github.com/shotstack/shotstack-sdk-node#timeline).

Version:0.0.2

Key:shotstack-create-timeline

View on GitHub

Shotstack Overview#

The Shotstack API is a video editing platform that allows you to automate the creation and production of videos. With it, you can edit clips, add transitions, overlays, and backgrounds, and even include music in your videos. Integrating Shotstack with Pipedream can supercharge your workflow by automating the video creation process. You can trigger video edits in response to various events, manage assets, or even kick off rendering jobs based on data from other apps and services.

Action Code#

import app from "../../shotstack.app.mjs";
import constants from "../../common/constants.mjs";

const { SEP } = constants;

export default {
  key: "shotstack-create-timeline",
  name: "Create Timeline",
  description: "Generate a timeline with layers and assets for a new video project. [See the documentation here](https://github.com/shotstack/shotstack-sdk-node#timeline).",
  type: "action",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    app,
    howManyTracks: {
      type: "integer",
      label: "How Many Tracks?",
      description: "The number of tracks to create.",
      reloadProps: true,
      min: 1,
    },
    soundtrackSrc: {
      type: "string",
      label: "Soundtrack Source",
      description: "The URL of the soundtrack to use.",
      optional: true,
    },
    soundtrackEffect: {
      type: "string",
      label: "Soundtrack Effect",
      description: "The effect to apply to the soundtrack.",
      optional: true,
      options: Object.values(constants.SOUNDTRACK_EFFECT),
    },
    background: {
      type: "string",
      label: "Background",
      description: "A hexadecimal value for the timeline background colour. Defaults to `#000000` (black).",
      optional: true,
    },
    fonts: {
      type: "string[]",
      label: "Fonts",
      description: "An array of custom fonts to be downloaded for use by the HTML assets. The URL must be publicly accessible or include credentials. E.g. `https://s3-ap-northeast-1.amazonaws.com/my-bucket/open-sans.ttf`",
      optional: true,
    },
  },
  methods: {
    getClip({
      start, length, type, src, text, html,
    }) {
      return {
        start,
        length,
        asset: {
          src,
          html,
          text,
          type,
        },
      };
    },
    getClips(trackNumber, assetType, length) {
      return Array.from({
        length,
      }).map((_, index) => {
        const clipNumber = index + 1;
        const trackName = `track${trackNumber}`;
        const clipName = `${trackName}${SEP}clip${clipNumber}${SEP}${assetType}`;
        const clipAssetStart = `${clipName}${SEP}start`;
        const clipAssetLength = `${clipName}${SEP}length`;
        const clipAssetSrc = `${clipName}${SEP}src`;
        const clipAssetText = `${clipName}${SEP}text`;
        const clipAssetHtml = `${clipName}${SEP}html`;
        return this.getClip({
          start: this[clipAssetStart],
          length: this[clipAssetLength],
          type: assetType,
          src: this[clipAssetSrc],
          text: this[clipAssetText],
          html: this[clipAssetHtml],
        });
      });
    },
    getTracks(length) {
      return Array.from({
        length,
      }).map((_, index) => {
        const trackNumber = index + 1;
        const trackName = `track${trackNumber}`;
        const trackHowManyVideoClips = `${trackName}${SEP}HowManyVideoClips`;
        const trackHowManyImageClips = `${trackName}${SEP}HowManyImageClips`;
        const trackHowManyAudioClips = `${trackName}${SEP}HowManyAudioClips`;
        const trackHowManyTitleClips = `${trackName}${SEP}HowManyTitleClips`;
        const trackHowManyHtmlClips = `${trackName}${SEP}HowManyHtmlClips`;
        const trackHowManyLumaClips = `${trackName}${SEP}HowManyLumaClips`;
        return {
          clips: [
            ...this.getClips(trackNumber, constants.ASSET_TYPE.VIDEO, this[trackHowManyVideoClips]),
            ...this.getClips(trackNumber, constants.ASSET_TYPE.IMAGE, this[trackHowManyImageClips]),
            ...this.getClips(trackNumber, constants.ASSET_TYPE.AUDIO, this[trackHowManyAudioClips]),
            ...this.getClips(trackNumber, constants.ASSET_TYPE.TITLE, this[trackHowManyTitleClips]),
            ...this.getClips(trackNumber, constants.ASSET_TYPE.HTML, this[trackHowManyHtmlClips]),
            ...this.getClips(trackNumber, constants.ASSET_TYPE.LUMA, this[trackHowManyLumaClips]),
          ],
        };
      });
    },
    getClipProps(trackNumber, assetType, length) {
      return Array.from({
        length,
      }).map((_, index) => {
        const clipNumber = index + 1;
        const trackName = `track${trackNumber}`;
        const clipName = `${trackName}${SEP}clip${clipNumber}${SEP}${assetType}`;
        const clipAssetStart = `${clipName}${SEP}start`;
        const clipAssetLength = `${clipName}${SEP}length`;
        const description = `Track ${trackNumber} - ${assetType} clip ${clipNumber}.`;

        const commonProps = {
          [clipAssetStart]: {
            type: "integer",
            label: "Start",
            description: `${description} The start time of the asset`,
          },
          [clipAssetLength]: {
            type: "integer",
            label: "Length",
            description: `${description} The length of the asset.`,
          },
        };

        if (assetType === constants.ASSET_TYPE.TITLE) {
          return {
            ...commonProps,
            [`${clipName}${SEP}text`]: {
              type: "string",
              label: "Text",
              description: `${description} The text of the title.`,
            },
          };
        }

        if (assetType === constants.ASSET_TYPE.HTML) {
          return {
            ...commonProps,
            [`${clipName}${SEP}html`]: {
              type: "string",
              label: "HTML",
              description: `${description} The HTML of the asset.`,
            },
          };
        }

        return {
          ...commonProps,
          [`${clipName}${SEP}src`]: {
            type: "string",
            label: "Source",
            description: `${description} The source url of the asset.`,
          },
        };
      })
        .reduce((acc, next) => ({
          ...acc,
          ...next,
        }), {});
    },
  },
  additionalProps() {
    return Array.from({
      length: this.howManyTracks,
    }).reduce((acc, _, index) => {
      const trackNumber = index + 1;
      const trackName = `track${trackNumber}`;
      const trackHowManyVideoClips = `${trackName}${SEP}HowManyVideoClips`;
      const trackHowManyImageClips = `${trackName}${SEP}HowManyImageClips`;
      const trackHowManyAudioClips = `${trackName}${SEP}HowManyAudioClips`;
      const trackHowManyTitleClips = `${trackName}${SEP}HowManyTitleClips`;
      const trackHowManyHtmlClips = `${trackName}${SEP}HowManyHtmlClips`;
      const trackHowManyLumaClips = `${trackName}${SEP}HowManyLumaClips`;
      const commonDescription = `Track ${trackNumber}:`;

      return {
        ...acc,
        [trackHowManyVideoClips]: {
          type: "integer",
          label: "How Many Video Clips?",
          description: `${commonDescription} The number of video clips to create.`,
          reloadProps: true,
          optional: true,
        },
        [trackHowManyImageClips]: {
          type: "integer",
          label: "How Many Image Clips?",
          description: `${commonDescription} The number of image clips to create.`,
          reloadProps: true,
          optional: true,
        },
        [trackHowManyAudioClips]: {
          type: "integer",
          label: "How Many Audio Clips?",
          description: `${commonDescription} The number of audio clips to create.`,
          reloadProps: true,
          optional: true,
        },
        [trackHowManyTitleClips]: {
          type: "integer",
          label: "How Many Title Clips?",
          description: `${commonDescription} The number of title clips to create.`,
          reloadProps: true,
          optional: true,
        },
        [trackHowManyHtmlClips]: {
          type: "integer",
          label: "How Many HTML Clips?",
          description: `${commonDescription} The number of HTML clips to create.`,
          reloadProps: true,
          optional: true,
        },
        [trackHowManyLumaClips]: {
          type: "integer",
          label: "How Many Luma Clips?",
          description: `${commonDescription} The number of luma clips to create.`,
          reloadProps: true,
          optional: true,
        },
        ...this.getClipProps(trackNumber, constants.ASSET_TYPE.VIDEO, this[trackHowManyVideoClips]),
        ...this.getClipProps(trackNumber, constants.ASSET_TYPE.IMAGE, this[trackHowManyImageClips]),
        ...this.getClipProps(trackNumber, constants.ASSET_TYPE.AUDIO, this[trackHowManyAudioClips]),
        ...this.getClipProps(trackNumber, constants.ASSET_TYPE.TITLE, this[trackHowManyTitleClips]),
        ...this.getClipProps(trackNumber, constants.ASSET_TYPE.HTML, this[trackHowManyHtmlClips]),
        ...this.getClipProps(trackNumber, constants.ASSET_TYPE.LUMA, this[trackHowManyLumaClips]),
      };
    }, {});
  },
  async run({ $: step }) {
    const {
      howManyTracks,
      soundtrackSrc,
      soundtrackEffect,
      background,
      fonts,
    } = this;

    const timeline = {
      soundtrack: {
        src: soundtrackSrc,
        effect: soundtrackEffect,
      },
      background,
      fonts: Array.isArray(fonts)
        ? fonts.map((src) => ({
          src,
        }))
        : fonts?.split(",").map((src) => ({
          src,
        })),
      tracks: this.getTracks(howManyTracks),
    };

    step.export("$summary", "Successfully created a timeline.");

    return timeline;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Shotstack	`app`	`app`	This component uses the Shotstack app.
How Many Tracks?	`howManyTracks`	`integer`	The number of tracks to create.
Soundtrack Source	`soundtrackSrc`	`string`	The URL of the soundtrack to use.
Soundtrack Effect	`soundtrackEffect`	`string`	Select a value from the drop down menu:`{ "label": "Fade volume in only", "value": "fadeIn" }{ "label": "Fade volume out only", "value": "fadeOut" }{ "label": "Fade volume in and out", "value": "fadeInFadeOut" }`
Background	`background`	`string`	A hexadecimal value for the timeline background colour. Defaults to `#000000` (black).
Fonts	`fonts`	`string[]`	An array of custom fonts to be downloaded for use by the HTML assets. The URL must be publicly accessible or include credentials. E.g. `https://s3-ap-northeast-1.amazonaws.com/my-bucket/open-sans.ttf`

Create Timeline with Shotstack API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Shotstack, Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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