List Comments in a Post with Reddit API on Ticket Pending (Instant) from Zendesk API

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Ticket Pending (Instant) from the Zendesk API

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List Comments in a Post with the Reddit API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Reddit action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Pending (Instant) trigger
1. Connect your Zendesk account
2. Optional- Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the List Comments in a Post action
1. Connect your Reddit account
2. Select a Subreddit
3. Select a Post
4. Optional- Configure Number of Parents
5. Optional- Configure Depth
6. Optional- Configure Include subreddit details?
7. Optional- Select a Sort
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Pending (Instant) on Zendesk

Description:Emit new event when a ticket has changed to pending status

Version:0.2.8

Key:zendesk-ticket-pended

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Pending (Instant)",
  key: "zendesk-ticket-pended",
  type: "source",
  description: "Emit new event when a ticket has changed to pending status",
  version: "0.2.8",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Pending Webhook";
    },
    getTriggerTitle() {
      return "Ticket Pending Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "pending",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

List Comments in a Post on Reddit

Description:List comments for a specific post. [See the docs here](https://www.reddit.com/dev/api/#GET_comments_{article})

Version:0.1.3

Key:reddit-list-comments-in-a-post

View on GitHub

Reddit Overview#

The Reddit API unlocks the potential to automate interactions with one of the largest online communities. With Pipedream, you can tap into the Reddit ecosystem to monitor trends, engage with audiences, or curate content. Whether it's tracking mentions of your brand, auto-posting to subreddits, or gathering data for analysis, the API offers a breadth of functionalities — from getting posts and comments to creating new threads and managing account settings.

Action Code#

import { axios } from "@pipedream/platform";
import reddit from "../../reddit.app.mjs";

export default {
  type: "action",
  key: "reddit-list-comments-in-a-post",
  version: "0.1.3",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  name: "List Comments in a Post",
  description: "List comments for a specific post. [See the docs here](https://www.reddit.com/dev/api/#GET_comments_{article})",
  props: {
    reddit,
    subreddit: {
      propDefinition: [
        reddit,
        "subreddit",
      ],
      description: "Search for a subreddit, or enter a subreddit display name as a custom expression (for example, `happycowgifs`).",
    },
    subredditPost: {
      propDefinition: [
        reddit,
        "subredditPost",
        ({ subreddit }) => ({
          subreddit,
        }),
      ],
    },
    numberOfParents: {
      propDefinition: [
        reddit,
        "numberOfParents",
      ],
    },
    depth: {
      propDefinition: [
        reddit,
        "depth",
      ],
      description: "If set to `1`, include only new comments that are direct children to the subreddit pointed at by **Post**. Furthermore, `depth` determines the maximum depth of children, within the related subreddit comment tree, of new comments to be included.",
    },
    includeSubredditDetails: {
      propDefinition: [
        reddit,
        "includeSubredditDetails",
      ],
    },
    sort: {
      type: "string",
      label: "Sort",
      description: "The order of the comments",
      optional: true,
      options: [
        "confidence",
        "top",
        "new",
        "controversial",
        "old",
        "random",
        "qa",
        "live",
      ],
    },
  },
  async run({ $ }) {
    const {
      subreddit,
      subredditPost,
      numberOfParents,
      depth,
      includeSubredditDetails,
      sort,
    } = this;

    const res = await axios($, this.reddit._getAxiosParams({
      method: "GET",
      path: `/r/${subreddit?.value || subreddit}/comments/article`,
      params: {
        article: subredditPost?.value || subredditPost,
        context: numberOfParents,
        depth: depth,
        sr_detail: includeSubredditDetails,
        threaded: true,
        sort: sort,
      },
    }));

    $.export("$summary", `Comments for "${subredditPost?.label || subredditPost}" in "${subreddit?.label || subreddit}" subreddit successfully fetched`);
    return res;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Reddit	`reddit`	`app`	This component uses the Reddit app.
Subreddit	`subreddit`	`string`	Select a value from the drop down menu.
Post	`subredditPost`	`string`	Select a value from the drop down menu.
Number of Parents	`numberOfParents`	`integer`	When set to `0`, it will only contain the new comment. Otherwise, it will also contain the parents of the comment up to the number indicated in this property.
Depth	`depth`	`integer`	If set to `1`, include only new comments that are direct children to the subreddit pointed at by Post. Furthermore, `depth` determines the maximum depth of children, within the related subreddit comment tree, of new comments to be included.
Include subreddit details?	`includeSubredditDetails`	`boolean`	If set to `true`, subreddit details will be expanded/included.
Sort	`sort`	`string`	Select a value from the drop down menu:`confidencetopnewcontroversialoldrandomqalive`

Action Authentication#

Reddit uses OAuth authentication. When you connect your Reddit account, Pipedream will open a popup window where you can sign into Reddit and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Reddit API.

Pipedream requests the following authorization scopes when you connect your account:

accountidentityedithistoryreadsubmitmysubredditssubscribeprivatemessages

List Comments in a Post with Reddit API on Ticket Pending (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Reddit, Zendesk and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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