Add Single Row with Google Sheets API on Ticket Closed (Instant) from Zendesk API

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Ticket Closed (Instant) from the Zendesk API

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Add Single Row with the Google Sheets API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Google Sheets action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Ticket Closed (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Add Single Row action
1. Connect your Google Sheets account
2. Optional- Select a Drive
3. Select a Spreadsheet
4. Select one or more Worksheet(s)
5. Configure Does the first row of the sheet have headers?
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Ticket Closed (Instant) on Zendesk

Description:Emit new event when a ticket has changed to closed status

Version:0.2.2

Key:zendesk-ticket-closed

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "Ticket Closed (Instant)",
  key: "zendesk-ticket-closed",
  type: "source",
  description: "Emit new event when a ticket has changed to closed status",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "Ticket Closed Webhook";
    },
    getTriggerTitle() {
      return "Ticket Closed Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Change",
          },
          {
            field: "status",
            operator: "value",
            value: "closed",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Add Single Row on Google Sheets

Description:Add a single row of data to Google Sheets. [See the documentation](https://developers.google.com/sheets/api/reference/rest/v4/spreadsheets.values/append)

Version:2.1.11

Key:google_sheets-add-single-row

View on GitHub

Google Sheets Overview#

The Google Sheets API allows for the creation, reading, updating, and deletion of data within Google Sheets, enabling a robust platform for spreadsheet management and data manipulation. Through Pipedream, you can craft serverless workflows that respond to various triggers, such as webhook events, emails, or scheduled times, to interact with Google Sheets. This synergy can automate reporting, synchronize data across applications, manage inventory, track leads in a CRM, or even conduct survey analysis by updating and retrieving sheet data on the fly.

Action Code#

import common from "../common/worksheet.mjs";
import { ConfigurationError } from "@pipedream/platform";
import { parseArray } from "../../common/utils.mjs";
import { isDynamicExpression } from "../common/worksheet.mjs";

const { googleSheets } = common.props;

export default {
  ...common,
  key: "google_sheets-add-single-row",
  name: "Add Single Row",
  description: "Add a single row of data to Google Sheets. [See the documentation](https://developers.google.com/sheets/api/reference/rest/v4/spreadsheets.values/append)",
  version: "2.1.11",
  type: "action",
  props: {
    googleSheets,
    drive: {
      propDefinition: [
        googleSheets,
        "watchedDrive",
      ],
    },
    sheetId: {
      propDefinition: [
        googleSheets,
        "sheetID",
        (c) => ({
          driveId: googleSheets.methods.getDriveId(c.drive),
        }),
      ],
      reloadProps: true,
    },
    worksheetId: {
      propDefinition: [
        googleSheets,
        "worksheetIDs",
        (c) => ({
          sheetId: c.sheetId?.value || c.sheetId,
        }),
      ],
      description: "Select a worksheet or enter a custom expression. When referencing a spreadsheet dynamically, you must provide a custom expression for the worksheet.",
      async options({ sheetId }) {
        // If sheetId is a dynamic reference, don't load options
        if (isDynamicExpression(sheetId)) {
          return [];
        }

        // Otherwise, call the original options function with the correct context
        const origOptions = googleSheets.propDefinitions.worksheetIDs.options;
        return origOptions.call(this, {
          sheetId,
        });
      },
      reloadProps: true,
    },
    hasHeaders: common.props.hasHeaders,
  },
  async additionalProps() {
    const {
      sheetId,
      worksheetId,
      hasHeaders,
    } = this;

    // If using dynamic expressions for either sheetId or worksheetId, return only array input
    if (isDynamicExpression(sheetId) || isDynamicExpression(worksheetId)) {
      return {
        myColumnData: {
          type: "string[]",
          label: "Values",
          description: "Provide a value for each cell of the row. Google Sheets accepts strings, numbers and boolean values for each cell. To set a cell to an empty value, pass an empty string.",
        },
      };
    }

    const props = {};
    if (hasHeaders) {
      try {
        const worksheet = await this.getWorksheetById(sheetId, worksheetId);
        const { values } = await this.googleSheets.getSpreadsheetValues(sheetId, `${worksheet?.properties?.title}!1:1`);

        if (!values?.[0]?.length) {
          throw new ConfigurationError("Could not find a header row. Please either add headers and click \"Refresh fields\" or set 'Does the first row of the sheet have headers?' to false.");
        }

        for (let i = 0; i < values[0]?.length; i++) {
          props[`col_${i.toString().padStart(4, "0")}`] = {
            type: "string",
            label: values[0][i],
            optional: true,
          };
        }
        props.allColumns = {
          type: "string",
          hidden: true,
          default: JSON.stringify(values),
        };
      } catch (err) {
        console.error("Error fetching headers:", err);
        // Fallback to basic column input if headers can't be fetched
        return {
          headerError: {
            type: "string",
            label: "Header Fetch Error",
            description: `Unable to fetch headers: ${err.message}. Using simple column input instead.`,
            optional: true,
            hidden: true,
          },
          myColumnData: {
            type: "string[]",
            label: "Values",
            description: "Provide a value for each cell of the row. Google Sheets accepts strings, numbers and boolean values for each cell. To set a cell to an empty value, pass an empty string.",
          },
        };
      }
    } else {
      props.myColumnData = {
        type: "string[]",
        label: "Values",
        description: "Provide a value for each cell of the row. Google Sheets accepts strings, numbers and boolean values for each cell. To set a cell to an empty value, pass an empty string.",
      };
    }
    return props;
  },
  async run({ $ }) {
    const {
      sheetId,
      worksheetId,
    } = this;

    const { name: sheetName } = await this.googleSheets.getFile(sheetId, {
      fields: "name",
    });

    const worksheet = await this.getWorksheetById(sheetId, worksheetId);

    let cells;
    if (this.hasHeaders
      && !isDynamicExpression(sheetId)
      && !isDynamicExpression(worksheetId)
      && this.allColumns
    ) {
      const rows = JSON.parse(this.allColumns);
      const [
        headers,
      ] = rows;
      cells = headers
        .map((_, i) => `col_${i.toString().padStart(4, "0")}`)
        .map((column) => this[column] ?? "");
    } else {
      // For dynamic references or no headers, use the array input
      cells = this.googleSheets.sanitizedArray(this.myColumnData);
    }

    // Validate input
    if (!cells || !cells.length) {
      throw new ConfigurationError("Please enter an array of elements in `Cells / Column Values`.");
    }
    cells = parseArray(cells);
    if (!cells) {
      throw new ConfigurationError("Cell / Column data is not an array. Please enter an array of elements in `Cells / Column Values`.");
    } else if (Array.isArray(cells[0])) {
      throw new ConfigurationError("Cell / Column data is a multi-dimensional array. A one-dimensional is expected. If you're trying to send multiple rows to Google Sheets, search for the action to add multiple rows to Sheets.");
    }

    const {
      arr: sanitizedCells,
      convertedIndexes,
    } = this.googleSheets.arrayValuesToString(cells);

    const data = await this.googleSheets.addRowsToSheet({
      spreadsheetId: sheetId,
      range: worksheet?.properties?.title,
      rows: [
        sanitizedCells,
      ],
    });

    let summary = `Added 1 row to [${sheetName || sheetId} (${data.updatedRange})](https://docs.google.com/spreadsheets/d/${sheetId}).`;
    if (convertedIndexes.length > 0) {
      summary += " We detected something other than a string/number/boolean in at least one of the fields and automatically converted it to a string.";
    }
    $.export("$summary", summary);

    return data;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Google Sheets	`googleSheets`	`app`	This component uses the Google Sheets app.
Drive	`drive`	`string`	Select a value from the drop down menu.
Spreadsheet	`sheetId`	`string`	Select a value from the drop down menu.
Worksheet(s)	`worksheetId`	`string[]`	Select a value from the drop down menu.
Does the first row of the sheet have headers?	`hasHeaders`	`boolean`	If the first row of your document has headers, we'll retrieve them to make it easy to enter the value for each column. Note: When using a dynamic reference for the worksheet ID (e.g. `{{steps.foo.$return_value}}`), this setting is ignored.

Action Authentication#

Google Sheets uses OAuth authentication. When you connect your Google Sheets account, Pipedream will open a popup window where you can sign into Google Sheets and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Google Sheets API.

Pipedream requests the following authorization scopes when you connect your account:

emailprofilehttps://www.googleapis.com/auth/drive

Add Single Row with Google Sheets API on Ticket Closed (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Google Sheets, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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