Create Event with Team Up API on New Customer Reply from SupportBee API

Pipedream makes it easy to connect APIs for Team Up, SupportBee and 2,400+ other apps remarkably fast.

Trigger workflow on

New Customer Reply from the SupportBee API

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Create Event with the Team Up API

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Getting Started#

This integration creates a workflow with a SupportBee trigger and Team Up action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Customer Reply trigger
1. Connect your SupportBee account
2. Configure timer
Configure the Create Event action
1. Connect your Team Up account
2. Configure Calendar Key
3. Select one or more Sub-calendar IDs
4. Configure Start Date
5. Configure End Date
6. Optional- Configure Title
7. Optional- Configure Location
8. Optional- Configure Additional Options
9. Optional- Configure Parse Additional Options as JSON
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Customer Reply on SupportBee

Description:Emit new event on each new customer reply a ticket.

Version:0.0.2

Key:supportbee-new-customer-reply

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Customer Reply",
  version: "0.0.2",
  key: "supportbee-new-customer-reply",
  description: "Emit new event on each new customer reply a ticket.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      if (data.replies_count - data.agent_replies_count <= 0) return;

      this.$emit(data, {
        id: `${data.id}-${data.replies_count - data.agent_replies_count}`,
        summary: `New agent reply on ticket id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTickets({
        params: {
          replies: true,
          ...args.params,
        },
      });
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

Action#

Create Event on Team Up

Description:Create an event [See docs here](https://apidocs.teamup.com/docs/api/3269d0159ae9f-create-an-event)

Version:0.0.1

Key:team_up-create-event

View on GitHub

Team Up Overview#

The Team Up API allows you to interact with your Team Up calendars programmatically, enabling the automation of event creation, updates, and deletion, as well as the retrieval of calendar data. By integrating the Team Up API with Pipedream, you can build workflows that trigger on specific events, automate tasks, and connect your calendar data with countless other services, bringing efficiency to team coordination and event management.

Action Code#

import app from "../../app/team_up.app.mjs";
import { defineAction } from "@pipedream/types";
import { EVENT_PROPS, getEventProps, } from "../../common/eventProps.mjs";
const DOCS_LINK = "https://apidocs.teamup.com/docs/api/3269d0159ae9f-create-an-event";
export default defineAction({
    name: "Create Event",
    description: `Create an event [See docs here](${DOCS_LINK})`,
    key: "team_up-create-event",
    version: "0.0.1",
    type: "action",
    props: {
        app,
        calendarKey: {
            propDefinition: [
                app,
                "calendarKey",
            ],
        },
        ...EVENT_PROPS,
    },
    methods: {
        getEventProps,
    },
    async run({ $ }) {
        const { calendarKey } = this;
        const params = {
            $,
            calendarKey,
            data: this.getEventProps(),
        };
        const data = await this.app.createEvent(params);
        const { event: { id, title, }, } = data;
        $.export("$summary", `Successfully created event ${title
            ? `"${title}"`
            : id}`);
        return data;
    },
});

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Team Up	`app`	`app`	This component uses the Team Up app.
Calendar Key	`calendarKey`	`string`	The Calendar Key to use. See the TeamUp API Docs for more information.
Sub-calendar IDs	`subCalendarIds`	`string[]`	Select a value from the drop down menu.
Start Date	`startDate`	`string`	Start date/time of the event in ISO format, e.g. `2023-04-15T14:00:00Z`
End Date	`endDate`	`string`	End date/time of the event in ISO format, e.g. `2023-04-15T14:00:00Z`
Title	`title`	`string`	Title of the event
Location	`location`	`string`	Location of the event
Additional Options	`additionalOptions`	`object`	Additional parameters to pass in the request body. See the docs for more info.
Parse Additional Options as JSON	`additionalOptionsAsJson`	`boolean`	If true, the values provided in `Additional Options` will be parsed as a JSON string. This allows you to pass object, integer and boolean values with their actual type instead of stringified.

Action Authentication#

Team Up uses API keys for authentication. When you connect your Team Up account, Pipedream securely stores the keys so you can easily authenticate to Team Up APIs in both code and no-code steps.

Generate and copy your API Key from the Request Teamup API Key form.
Refer to Team Up's documentation to find your calendar key.

Create Event with Team Up API on New Customer Reply from SupportBee API

Pipedream makes it easy to connect APIs for Team Up, SupportBee and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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