Cancel a Payment Intent with Stripe API on New Comment from SupportBee API

Pipedream makes it easy to connect APIs for Stripe, SupportBee and 2,400+ other apps remarkably fast.

Trigger workflow on

New Comment from the SupportBee API

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Cancel a Payment Intent with the Stripe API

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Getting Started#

This integration creates a workflow with a SupportBee trigger and Stripe action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Comment trigger
1. Connect your SupportBee account
2. Configure timer
3. Select a Ticket ID
Configure the Cancel a Payment Intent action
1. Connect your Stripe account
2. Select a Payment Intent ID
3. Optional- Select a Cancellation Reason
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Comment on SupportBee

Description:Emit new event on each new comment.

Version:0.0.2

Key:supportbee-new-comment

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Comment",
  version: "0.0.2",
  key: "supportbee-new-comment",
  description: "Emit new event on each new comment.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    ticketId: {
      propDefinition: [
        common.props.supportbee,
        "ticketId",
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New comment with id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTicketComments({
        ticketId: this.ticketId,
        ...args,
      });
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

Action#

Cancel a Payment Intent on Stripe

Description:Cancel a [payment intent](https://stripe.com/docs/payments/payment-intents). Once canceled, no additional charges will be made by the payment intent and any operations on the payment intent will fail with an error. For payment intents with status=`requires_capture`, the remaining amount_capturable will automatically be refunded. [See the docs](https://stripe.com/docs/api/payment_intents/cancel) for more information

Version:0.1.0

Key:stripe-cancel-payment-intent

View on GitHub

Stripe Overview#

The Stripe API is a powerful tool for managing online payments, subscriptions, and invoices. With Pipedream, you can leverage this API to automate payment processing, monitor transactions, and sync billing data with other services. Pipedream's no-code platform allows for quick integration and creation of serverless workflows that react to Stripe events in real-time. For instance, you might automatically update customer records, send personalized emails after successful payments, or escalate failed transactions to your support team.

Action Code#

import pick from "lodash.pick";
import app from "../../stripe.app.mjs";

export default {
  key: "stripe-cancel-payment-intent",
  name: "Cancel a Payment Intent",
  type: "action",
  version: "0.1.0",
  description: "Cancel a [payment intent](https://stripe.com/docs/payments/payment-intents). " +
    "Once canceled, no additional charges will be made by the payment intent and any operations " +
    "on the payment intent will fail with an error. For payment intents with status=" +
    "`requires_capture`, the remaining amount_capturable will automatically be refunded. [See the" +
    " docs](https://stripe.com/docs/api/payment_intents/cancel) for more information",
  props: {
    app,
    id: {
      propDefinition: [
        app,
        "payment_intent",
      ],
      optional: false,
    },
    cancellation_reason: {
      propDefinition: [
        app,
        "payment_intent_cancellation_reason",
      ],
    },
  },
  async run({ $ }) {
    const params = pick(this, [
      "cancellation_reason",
    ]);
    const resp = await this.app.sdk().paymentIntents.cancel(this.id, params);
    $.export("$summary", "Successfully cancelled payment intent");
    return resp;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Stripe	`app`	`app`	This component uses the Stripe app.
Payment Intent ID	`id`	`string`	Select a value from the drop down menu.
Cancellation Reason	`cancellation_reason`	`string`	Select a value from the drop down menu:`duplicatefraudulentrequested_by_customerabandoned`

Action Authentication#

Stripe uses API keys for authentication. When you connect your Stripe account, Pipedream securely stores the keys so you can easily authenticate to Stripe APIs in both code and no-code steps.

Stripe uses API keys to authenticate requests (more info in their docs here).

To connect Pipedream to your Stripe account,

Create a Stripe API key
Click "Create Restricted Key"
Enter the Restricted API key below.

To help ensure proper security, we recommend you create a Restricted key with scopes relevant to the specific operations you will use in Pipedream.

About Stripe#

Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.

More Ways to Connect Stripe + SupportBee#

Other Popular Integrations#

Create Ticket with SupportBee API on New Custom Webhook Events from Stripe API

Stripe + SupportBee

Cancel a Payment Intent with Stripe API on New Comment from SupportBee API

Pipedream makes it easy to connect APIs for Stripe, SupportBee and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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