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Get Record Counts by Field with ServiceNow API

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Get Record Counts by Field with the ServiceNow API
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Getting Started

Create a workflow to Get Record Counts by Field with the ServiceNow API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Get Record Counts by Field action
    1. Connect your ServiceNow account
    2. Select a Table
    3. Configure Group By Field
    4. Optional- Configure Count
    5. Optional- Configure Query
    6. Configure aggregateInfo
    7. Optional- Configure Average Aggregate Fields
    8. Optional- Configure Minimum Aggregate Fields
    9. Optional- Configure Maximum Aggregate Fields
    10. Optional- Configure Sum Aggregate Fields
    11. Optional- Configure Having Query
    12. Optional- Select a Response Data Format
    13. Optional- Configure Order By
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Get Record Counts by Field on ServiceNow
Description:Retrieves the count of records grouped by a specified field from a ServiceNow table. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html#title_aggregate-GET-stats)
Version:0.0.1
Key:servicenow-get-record-counts-by-field

Code

import { ConfigurationError } from "@pipedream/platform";
import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-get-record-counts-by-field",
  name: "Get Record Counts by Field",
  description: "Retrieves the count of records grouped by a specified field from a ServiceNow table. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html#title_aggregate-GET-stats)",
  version: "0.0.1",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  type: "action",
  props: {
    servicenow,
    table: {
      propDefinition: [
        servicenow,
        "table",
      ],
    },
    groupByField: {
      type: "string",
      label: "Group By Field",
      description: "The field to group records by (e.g., `priority`, `state`, `category`)",
    },
    count: {
      type: "boolean",
      label: "Count",
      description: "If true, returns the number of records returned by the query",
      optional: true,
      default: true,
    },
    query: {
      label: "Query",
      type: "string",
      description: "An [encoded query string](https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/use/using-lists/concept/c_EncodedQueryStrings.html) to filter records before aggregation (e.g., `active=true^priority=1`)",
      optional: true,
    },
    aggregateInfo: {
      type: "alert",
      alertType: "info",
      content: "You must provide at least one Aggregate Field. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html#title_aggregate-GET-stats) for more information.",
    },
    avgFields: {
      type: "string[]",
      label: "Average Aggregate Fields",
      description: "Numeric fields to calculate averages for (e.g., `reassignment_count`, `reopen_count`)",
      optional: true,
    },
    minFields: {
      type: "string[]",
      label: "Minimum Aggregate Fields",
      description: "Numeric fields to find minimum values for",
      optional: true,
    },
    maxFields: {
      type: "string[]",
      label: "Maximum Aggregate Fields",
      description: "Numeric fields to find maximum values for",
      optional: true,
    },
    sumFields: {
      type: "string[]",
      label: "Sum Aggregate Fields",
      description: "Numeric fields to calculate sums for",
      optional: true,
    },
    havingQuery: {
      type: "string",
      label: "Having Query",
      description: "Filter the aggregated results (e.g., `COUNT>10` to only show groups with more than 10 records)",
      optional: true,
    },
    responseDataFormat: {
      propDefinition: [
        servicenow,
        "responseDataFormat",
      ],
    },
    orderBy: {
      type: "string",
      label: "Order By",
      description: "Field to sort results by. Prefix with `^ORDER_BY` for ascending or `^ORDER_BYDESC` for descending (e.g., `^ORDER_BYDESC` + field name)",
      optional: true,
    },
  },
  async run({ $ }) {
    const params = {
      sysparm_count: this.count,
      sysparm_query: this.query,
      sysparm_group_by: this.groupByField,
      sysparm_display_value: this.responseDataFormat,
      sysparm_having: this.havingQuery,
      sysparm_order_by: this.orderBy,
    };

    let hasAggregateFields = false;

    // Add aggregate functions for each field type
    if (this.avgFields?.length) {
      params.sysparm_avg_fields = this.avgFields.join?.() || this.avgFields;
      hasAggregateFields = true;
    }
    if (this.minFields?.length) {
      params.sysparm_min_fields = this.minFields.join?.() || this.minFields;
      hasAggregateFields = true;
    }
    if (this.maxFields?.length) {
      params.sysparm_max_fields = this.maxFields.join?.() || this.maxFields;
      hasAggregateFields = true;
    }
    if (this.sumFields?.length) {
      params.sysparm_sum_fields = this.sumFields.join?.() || this.sumFields;
      hasAggregateFields = true;
    }

    if (!hasAggregateFields) {
      throw new ConfigurationError("You must provide at least one Aggregate Field. [See the documentation](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/c_AggregateAPI.html#title_aggregate-GET-stats) for more information.");
    }

    const response = await this.servicenow.getRecordCountsByField({
      $,
      table: this.table,
      params,
    });

    $.export("$summary", `Successfully retrieved ${response?.length || 0} records grouped by field "${this.groupByField}"`);

    return response;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
ServiceNowservicenowappThis component uses the ServiceNow app.
TabletablestringSelect a value from the drop down menu.
Group By FieldgroupByFieldstring

The field to group records by (e.g., priority, state, category)

Countcountboolean

If true, returns the number of records returned by the query

Queryquerystring

An encoded query string to filter records before aggregation (e.g., active=true^priority=1)

Average Aggregate FieldsavgFieldsstring[]

Numeric fields to calculate averages for (e.g., reassignment_count, reopen_count)

Minimum Aggregate FieldsminFieldsstring[]

Numeric fields to find minimum values for

Maximum Aggregate FieldsmaxFieldsstring[]

Numeric fields to find maximum values for

Sum Aggregate FieldssumFieldsstring[]

Numeric fields to calculate sums for

Having QueryhavingQuerystring

Filter the aggregated results (e.g., COUNT>10 to only show groups with more than 10 records)

Response Data FormatresponseDataFormatstringSelect a value from the drop down menu:{ "value": "true", "label": "Returns the display values for all fields" }{ "value": "false", "label": "Returns the actual values from the database" }{ "value": "all", "label": "Returns both actual and display values" }
Order ByorderBystring

Field to sort results by. Prefix with ^ORDER_BY for ascending or ^ORDER_BYDESC for descending (e.g., ^ORDER_BYDESC + field name)

Authentication

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account:

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