Merge RSS Feeds with RSS API on New Waiting Ticket Created from Snappy API

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Trigger workflow on

New Waiting Ticket Created from the Snappy API

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Merge RSS Feeds with the RSS API

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Getting Started#

This integration creates a workflow with a Snappy trigger and RSS action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Waiting Ticket Created trigger
1. Connect your Snappy account
2. Configure timer
3. Select a Account ID
4. Select a Mailbox ID
Configure the Merge RSS Feeds action
1. Connect your RSS account
2. Configure Feed URLs
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Waiting Ticket Created on Snappy

Description:Emit new event when a waiting ticket is created.

Version:0.0.1

Key:snappy-new-waiting-ticket-created

View on GitHub

Snappy Overview#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Waiting Ticket Created",
  version: "0.0.1",
  key: "snappy-new-waiting-ticket-created",
  description: "Emit new event when a waiting ticket is created.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New waiting ticket created with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getWaitingTickets(args);
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snappy	`snappy`	`app`	This component uses the Snappy app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Mailbox ID	`mailboxId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy#

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Action#

Merge RSS Feeds on RSS

Description:Retrieve multiple RSS feeds and return a merged array of items sorted by date [See documentation](https://www.rssboard.org/rss-specification)

Version:1.2.7

Key:rss-merge-rss-feeds

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Action Code#

import rss from "../../app/rss.app.mjs";
import { defineAction } from "@pipedream/types";
export default defineAction({
    name: "Merge RSS Feeds",
    description: "Retrieve multiple RSS feeds and return a merged array of items sorted by date [See documentation](https://www.rssboard.org/rss-specification)",
    key: "rss-merge-rss-feeds",
    version: "1.2.7",
    type: "action",
    props: {
        rss,
        urls: {
            propDefinition: [
                rss,
                "urls",
            ],
        },
    },
    async run({ $ }) {
        const items = [];
        for (const url of this.urls) {
            const feedItems = await this.rss.fetchAndParseFeed(url);
            items.push(...feedItems);
        }
        $.export("$summary", "Successfully merged feeds");
        return this.rss.sortItemsForActions(items);
    },
});