Integrate the Segment API with the Jira Service Desk API

Setup the Segment API trigger to run a workflow which integrates with the Jira Service Desk API. Pipedream's integration platform allows you to integrate Segment and Jira Service Desk remarkably fast. Free for developers.

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Popular Ways to Connect Segment with Jira Service Desk#

Create Request with Jira Service Desk API on Webhook Destination (Instant) from Segment API

Segment + Jira Service Desk

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Associate an identified user with a group with Segment API on New Request Created from Jira Service Desk API

Jira Service Desk + Segment

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Associate an identified user with a group with Segment API on Request Status Updated from Jira Service Desk API

Jira Service Desk + Segment

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Associate one identity with another with Segment API on New Request Created from Jira Service Desk API

Jira Service Desk + Segment

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Associate one identity with another with Segment API on Request Status Updated from Jira Service Desk API

Jira Service Desk + Segment

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Popular Segment and Jira Service Desk Triggers#

New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

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Webhook Destination (Instant) from the Segment API

Send events to a webhook. Requires a Team or Business account.

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Popular Segment and Jira Service Desk Actions#

Associate an identified user with a group with the Segment API

Group lets you associate an identified user with a group (note requires userId or anonymousId). See the docs here

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Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

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Associate one identity with another with the Segment API

Alias is how you associate one identity with another. See the docs here

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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

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Identify a user, tie them to their actions and record traits about them with the Segment API

Identify lets you tie a user to their actions and record traits about them. It includes a unique User ID and any optional traits you know about them (note requires userId or anonymousId). See the docs here

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Overview of Segment#

The Segment API enables you to collect, manage, and route your customer analytics data to various tools for marketing, analytics, and data warehousing. By harnessing the Segment API on Pipedream, you can automate the ingestion and syncing of user events and properties to multiple destinations, allowing you to create seamless data pipelines without manual intervention. Pipedream's serverless platform empowers you to build custom workflows that react to events in real-time, enrich data, or trigger actions across your tech stack.

Connect Segment#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    segment: {
      type: "app",
      app: "segment",
    }
  },
  async run({steps, $}) {
    const data = {
      "event": `PipedreamTestOrder`,
      "anonymousId": `019mr8mf4r`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.segment.io/v1/track`,
      headers: {
        "Content-Type": `application/json`,
      },
      auth: {
        username: `${this.segment.$auth.write_key}`,
        password: ``,
      },
      data,
    })
  },
})

Overview of Jira Service Desk#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Connect Jira Service Desk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    jira_service_desk: {
      type: "app",
      app: "jira_service_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.atlassian.com/me`,
      headers: {
        Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

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