Get Conversation from Product Review with Trustpilot (Customer) API on New Item in Feed from RSS API

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New Item in Feed from the RSS API

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Get Conversation from Product Review with the Trustpilot (Customer) API

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Getting Started#

This integration creates a workflow with a RSS trigger and Trustpilot (Customer) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Item in Feed trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URL
4. Configure Published After
Configure the Get Conversation from Product Review action
1. Connect your Trustpilot (Customer) account
2. Configure Review ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Item in Feed on RSS

Description:Emit new items from an RSS feed

Version:1.2.9

Key:rss-new-item-in-feed

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import { defineSource } from "@pipedream/types";
import rss from "../../app/rss.app.mjs";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-in-feed",
    name: "New Item in Feed",
    description: "Emit new items from an RSS feed",
    version: "1.2.9",
    type: "source",
    dedupe: "unique",
    props: {
        ...rssCommon.props,
        url: {
            propDefinition: [
                rss,
                "url",
            ],
        },
        publishedAfter: {
            type: "string",
            label: "Published After",
            description: "Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`",
            default: new Date(Date.now() - 24 * 60 * 60 * 1000).toISOString(), // default to one day ago
        },
    },
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            await this.rss.fetchAndParseFeed(this.url);
        },
    },
    methods: {
        ...rssCommon.methods,
        generateMeta: function (item) {
            return {
                id: this.rss.itemKey(item),
                summary: item.title,
                ts: Date.now(),
            };
        },
    },
    async run() {
        const items = await this.rss.fetchAndParseFeed(this.url);
        for (const item of items.reverse()) {
            const publishedAfter = +new Date(this.publishedAfter);
            const ts = this.rss.itemTs(item);
            if (Number.isNaN(publishedAfter) || publishedAfter > ts) {
                continue;
            }
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        }
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URL	`url`	`string`	Enter the URL for any public RSS feed
Published After	`publishedAfter`	`string`	Emit items published after the specified date in ISO 8601 format .e.g `2022-12-07T12:57:10+07:00`

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Get Conversation from Product Review on Trustpilot (Customer)

Description:Get conversation and related comments from a product review. First fetches the review to get the conversationId, then retrieves the full conversation details. [See the documentation](https://developers.trustpilot.com/conversations-api#get-conversation)

Version:0.0.2

Key:trustpilot-get-conversation-from-product-review

View on GitHub

Trustpilot (Customer) Overview#

The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import trustpilot from "../../trustpilot.app.mjs";
import { makeRequest } from "../../common/api-client.mjs";
import { ENDPOINTS } from "../../common/constants.mjs";
import {
  buildUrl,
  validateReviewId,
} from "../../common/utils.mjs";

export default {
  key: "trustpilot-get-conversation-from-product-review",
  name: "Get Conversation from Product Review",
  description: "Get conversation and related comments from a product review. First fetches the review to get the conversationId, then retrieves the full conversation details. [See the documentation](https://developers.trustpilot.com/conversations-api#get-conversation)",
  version: "0.0.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: true,
  },
  type: "action",
  props: {
    trustpilot,
    reviewId: {
      propDefinition: [
        trustpilot,
        "reviewId",
      ],
    },
  },
  async run({ $ }) {
    const { reviewId } = this;

    // Validate required parameters
    if (!reviewId) {
      throw new ConfigurationError("Review ID is required");
    }
    if (!validateReviewId(reviewId)) {
      throw new ConfigurationError("Invalid review ID format");
    }

    // Step 1: Get the product review to get the conversationId
    $.export("$summary", "Fetching product review details...");

    const getReviewEndpoint = buildUrl(ENDPOINTS.PRIVATE_PRODUCT_REVIEW_BY_ID, {
      reviewId,
    });

    const review = await makeRequest($, this.trustpilot, {
      endpoint: getReviewEndpoint,
    });

    const conversationId = review.conversationId;

    if (!conversationId) {
      return {
        success: false,
        message: "No conversation found for this product review",
        review: {
          id: reviewId,
          hasConversation: false,
        },
        metadata: {
          reviewId,
          requestTime: new Date().toISOString(),
        },
      };
    }

    // Step 2: Get the conversation details
    $.export("$summary", "Fetching conversation details...");

    const getConversationEndpoint = buildUrl(ENDPOINTS.CONVERSATION_BY_ID, {
      conversationId,
    });

    const conversation = await makeRequest($, this.trustpilot, {
      endpoint: getConversationEndpoint,
    });

    $.export("$summary", `Successfully retrieved conversation ${conversationId} for product review ${reviewId}`);

    return {
      success: true,
      conversation,
      metadata: {
        reviewId,
        conversationId,
        commentCount: conversation.comments?.length || 0,
        conversationState: conversation.state,
        source: conversation.source,
        requestTime: new Date().toISOString(),
      },
    };
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Trustpilot (Customer)	`trustpilot`	`app`	This component uses the Trustpilot (Customer) app.
Review ID	`reviewId`	`string`	The unique identifier for a review

Action Authentication#

Trustpilot (Customer) uses OAuth authentication. When you connect your Trustpilot (Customer) account, Pipedream will open a popup window where you can sign into Trustpilot (Customer) and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trustpilot (Customer) API.

Pipedream requests the following authorization scopes when you connect your account:

About Trustpilot (Customer)#

Read reviews. Write reviews. Find companies you can trust.

More Ways to Connect Trustpilot (Customer) + RSS#

Other Popular Integrations#

Fetch Product Review by ID with Trustpilot (Customer) API on New Item From Multiple RSS Feeds from RSS API

RSS + Trustpilot (Customer)

Get Conversation from Product Review with Trustpilot (Customer) API on New Item in Feed from RSS API

Pipedream makes it easy to connect APIs for Trustpilot (Customer), RSS and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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