with RSS and Trustpilot (Customer)?
Emit new event when a new conversation is started on Trustpilot. This source periodically polls the Trustpilot API to detect new customer-business conversations. Each event contains conversation details including participants, subject, business unit, and creation timestamp. Useful for tracking customer inquiries, support requests, and maintaining real-time communication with customers.
Emit new event when a business replies to a product review on Trustpilot. This source periodically polls the Trustpilot API to detect new replies to product reviews. Each event includes the reply text, creation timestamp, and associated review details (product name, star rating, consumer info). Ideal for monitoring business responses to customer feedback, tracking customer service performance, and ensuring timely engagement with product reviews.
Retrieves detailed information about a specific product review on Trustpilot. Use this action to get comprehensive data about a single product review, including customer feedback, star rating, review text, and metadata. Perfect for analyzing individual customer experiences, responding to specific feedback, or integrating review data into your customer service workflows. See the documentation
Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation
Get a private service review by ID, including customer email and order ID. Access comprehensive data about an individual service review for your business. See the documentation
Get private reviews for a business unit. Response includes customer email and order ID. See the documentation
The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.
module.exports = defineComponent({
props: {
rss: {
type: "app",
app: "rss",
}
},
async run({steps, $}) {
// Retrieve items from a sample feed
const Parser = require('rss-parser');
const parser = new Parser();
const stories = []
// Replace with your feed URL
const url = "https://pipedream.com/community/latest.rss"
const feed = await parser.parseURL(url);
const { title, items } = feed
this.title = title
if (!items.length) {
$end("No new stories")
}
this.items = items
},
})
The Trustpilot (Customer) API lets you tap into the rich pool of customer review data on Trustpilot. You can use it to automate the process of collecting and managing reviews, responding to feedback, and analyzing customer sentiment. With Pipedream's integration, you can trigger workflows based on new reviews, aggregate review data for analysis, and sync Trustpilot data with other services like CRMs, support tickets, and marketing tools.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
trustpilot: {
type: "app",
app: "trustpilot",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.trustpilot.com/v1/business-units/${this.trustpilot.$auth.business_unit_id}/profileinfo`,
headers: {
"apikey": `${this.trustpilot.$auth.api_key}`,
},
})
},
})