Create Ticket with SupportBee API on Random item from multiple RSS feeds from RSS API

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Random item from multiple RSS feeds from the RSS API

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Create Ticket with the SupportBee API

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Getting Started#

This integration creates a workflow with a RSS trigger and SupportBee action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Random item from multiple RSS feeds trigger
1. Connect your RSS account
2. Configure timer
3. Configure Feed URLs
Configure the Create Ticket action
1. Connect your SupportBee account
2. Configure Subject
3. Configure Requester Name
4. Configure Requester Email
5. Optional- Configure Content Text
6. Optional- Configure Content HTML
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Random item from multiple RSS feeds on RSS

Description:Emit a random item from multiple RSS feeds

Version:0.2.7

Key:rss-random-item-in-multiple-feeds

View on GitHub

RSS Overview#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Trigger Code#

import rss from "../../app/rss.app.mjs";
import { defineSource } from "@pipedream/types";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-random-item-in-multiple-feeds",
    name: "Random item from multiple RSS feeds",
    type: "source",
    description: "Emit a random item from multiple RSS feeds",
    version: "0.2.7",
    props: {
        ...rssCommon.props,
        urls: {
            propDefinition: [
                rss,
                "urls",
            ],
        },
    },
    dedupe: "unique",
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            for (const url of this.urls) {
                await this.rss.fetchAndParseFeed(url);
            }
        },
    },
    async run() {
        const items = [];
        for (const url of this.urls) {
            const feedItems = await this.rss.fetchAndParseFeed(url);
            items.push(...feedItems);
        }
        const item = items[Math.floor(Math.random() * items.length)];
        const meta = this.generateMeta(item);
        this.$emit(item, meta);
    },
});

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
RSS	`rss`	`app`	This component uses the RSS app.
	`timer`	`$.interface.timer`	How often you want to poll the feed for new items
Feed URLs	`urls`	`string[]`	Enter either one or multiple URLs from any public RSS feed

Trigger Authentication#

The RSS API does not require authentication.

About RSS#

Real Simple Syndication

Action#

Create Ticket on SupportBee

Description:Creates a client. [See docs here](https://supportbee.com/api#create_ticket)

Version:0.0.1

Key:supportbee-create-ticket

View on GitHub

SupportBee Overview#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Action Code#

import supportbee from "../../supportbee.app.mjs";

export default {
  name: "Create Ticket",
  version: "0.0.1",
  key: "supportbee-create-ticket",
  description: "Creates a client. [See docs here](https://supportbee.com/api#create_ticket)",
  type: "action",
  props: {
    supportbee,
    subject: {
      label: "Subject",
      description: "The subject of the ticket",
      type: "string",
    },
    requesterName: {
      label: "Requester Name",
      description: "The requester name of the ticket",
      type: "string",
    },
    requesterEmail: {
      label: "Requester Email",
      description: "The requester email of the ticket",
      type: "string",
    },
    contentText: {
      label: "Content Text",
      description: "The text context of the ticket",
      type: "string",
      optional: true,
    },
    contentHtml: {
      label: "Content HTML",
      description: "The HTML context of the ticket",
      type: "string",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.supportbee.createTicket({
      $,
      data: {
        ticket: {
          subject: this.subject,
          requester_name: this.requesterName,
          requester_email: this.requesterEmail,
          content: {
            text: this.contentText,
            html: this.contentHtml,
          },
        },
      },
    });

    if (response) {
      $.export("$summary", `Successfully created ticket with id ${response.ticket.id}`);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
Subject	`subject`	`string`	The subject of the ticket
Requester Name	`requesterName`	`string`	The requester name of the ticket
Requester Email	`requesterEmail`	`string`	The requester email of the ticket
Content Text	`contentText`	`string`	The text context of the ticket
Content HTML	`contentHtml`	`string`	The HTML context of the ticket

Action Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/