Integrate the RSS API with the SupportBee API

Setup the RSS API trigger to run a workflow which integrates with the SupportBee API. Pipedream's integration platform allows you to integrate RSS and SupportBee remarkably fast. Free for developers.

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Popular Ways to Connect RSS with SupportBee#

Create Ticket with SupportBee API on New Item in Feed from RSS API

RSS + SupportBee

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Create Ticket with SupportBee API on New item from multiple RSS feeds from RSS API

RSS + SupportBee

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Create Ticket with SupportBee API on Random item from multiple RSS feeds from RSS API

RSS + SupportBee

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Merge RSS Feeds with RSS API on New Agent Reply from SupportBee API

SupportBee + RSS

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Merge RSS Feeds with RSS API on New Comment from SupportBee API

SupportBee + RSS

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Popular RSS and SupportBee Triggers#

New Item in Feed from the RSS API

Emit new items from an RSS feed

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New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

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New Item From Multiple RSS Feeds from the RSS API

Emit new items from multiple RSS feeds

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New Comment from the SupportBee API

Emit new event on each new comment.

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Random item from multiple RSS feeds from the RSS API

Emit a random item from multiple RSS feeds

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Popular RSS and SupportBee Actions#

Create Ticket with the SupportBee API

Creates a client. See docs here

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Merge RSS Feeds with the RSS API

Retrieve multiple RSS feeds and return a merged array of items sorted by date See documentation

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Overview of RSS#

The RSS app allows users to automatically fetch and parse updates from web feeds. This functionality is pivotal for staying abreast of content changes or updates from websites, blogs, and news outlets that offer RSS feeds. With Pipedream, you can harness the RSS API to trigger workflows that enable a broad range of automations, like content aggregation, monitoring for specific keywords, notifications, and data synchronization across platforms.

Connect RSS#

module.exports = defineComponent({
  props: {
    rss: {
      type: "app",
      app: "rss",
    }
  },
  async run({steps, $}) {
    // Retrieve items from a sample feed
    const Parser = require('rss-parser');
    const parser = new Parser();
    
    const stories = []
    
    // Replace with your feed URL
    const url = "https://pipedream.com/community/latest.rss"
    
    const feed = await parser.parseURL(url);
    const { title, items } = feed
    this.title = title
    
    if (!items.length) {
      $end("No new stories")
    }
    
    this.items = items
  },
})

Overview of SupportBee#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Connect SupportBee#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    supportbee: {
      type: "app",
      app: "supportbee",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
      headers: {
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
      params: {
        auth_token: `${this.supportbee.$auth.api_token}`,
      },
    })
  },
})

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