with Nicereply and ServiceNow?
The Nicereply API enables the integration of customer satisfaction data into various business workflows. With its API, you can automate the collection of customer feedback, analyze customer sentiment, track agent performance, and generate actionable insights. Leveraging Pipedream’s capabilities, you can create powerful automations that respond to Nicereply events, synchronize data across platforms, and trigger actions in other applications, enriching CRM data or streamlining support workflows.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
nicereply: {
type: "app",
app: "nicereply",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.nicereply.com/v1/users`,
headers: {
"Accept": `application/json`,
},
auth: {
username: ``,
password: `${this.nicereply.$auth.private_key}`,
},
})
},
})
The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
servicenow: {
type: "app",
app: "servicenow",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
headers: {
Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
},
})
},
})