Send E-Mail Reply with Zoho Desk API on Specific Column Updated (Instant) from monday (API Key) API

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Specific Column Updated (Instant) from the monday (API Key) API

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Send E-Mail Reply with the Zoho Desk API

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Getting Started#

This integration creates a workflow with a monday (API Key) trigger and Zoho Desk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the Specific Column Updated (Instant) trigger
1. Connect your monday (API Key) account
2. Select a Board ID
3. Configure alertBox
4. Select a Column
Configure the Send E-Mail Reply action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Ticket ID
4. Select a Department ID
5. Select a From Email Address
6. Configure To
7. Optional- Select a Content Type
8. Optional- Configure Content
9. Optional- Select a Ticket Status
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

Specific Column Updated (Instant) on monday (API Key)

Description:Emit new event when a value in the specified column is updated. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)

Version:0.0.8

Key:monday-specific-column-updated

View on GitHub

monday (API Key) Overview#

The monday.com API unlocks the potential to automate workflows, sync data across applications, and create dynamic project management solutions. With this API on Pipedream, you can craft custom integrations that respond to events in monday.com, manipulate boards, items, and columns, and harmonize project data with third-party services to streamline operations, reduce manual workload, and ensure consistent information flow within your business ecosystem.

Trigger Code#

import common from "../common/common-webhook.mjs";

export default {
  ...common,
  key: "monday-specific-column-updated",
  name: "Specific Column Updated (Instant)",
  description: "Emit new event when a value in the specified column is updated. [See the documentation](https://developer.monday.com/api-reference/reference/webhooks#sample-payload-for-webhook-events)",
  type: "source",
  version: "0.0.8",
  dedupe: "unique",
  hooks: {
    ...common.hooks,
    async deploy() {
      await this.commonDeploy();
    },
  },
  props: {
    ...common.props,
    alertBox: {
      type: "alert",
      alertType: "warning",
      content: "For changes to `Name`, use the **Name Updated** trigger",
    },
    column: {
      propDefinition: [
        common.props.monday,
        "column",
        (c) => ({
          boardId: c.boardId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    getWebhookArgs() {
      return {
        event: "change_specific_column_value",
        config: JSON.stringify({
          columnId: this.column,
        }),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
monday (API Key)	`monday`	`app`	This component uses the monday (API Key) app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Board ID	`boardId`	`string`	Select a value from the drop down menu.
Column	`column`	`string`	Select a value from the drop down menu.

Trigger Authentication#

monday (API Key) uses API keys for authentication. When you connect your monday (API Key) account, Pipedream securely stores the keys so you can easily authenticate to monday (API Key) APIs in both code and no-code steps.

About monday (API Key)#

monday.com is a powerful project management system — a complete Work OS designed to help your team complete projects efficiently, collaborate effectively, and grow online.

Action#

Send E-Mail Reply on Zoho Desk

Description:Sends an email reply. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReply)

Version:0.0.2

Key:zoho_desk-send-email-reply

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Action Code#

import zohoDesk from "../../zoho_desk.app.mjs";

export default {
  key: "zoho_desk-send-email-reply",
  name: "Send E-Mail Reply",
  description: "Sends an email reply. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReply)",
  type: "action",
  version: "0.0.2",
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    departmentId: {
      propDefinition: [
        zohoDesk,
        "departmentId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    fromEmailAddress: {
      label: "From Email Address",
      description: "Mandatory parameter for creating an email thread.",
      propDefinition: [
        zohoDesk,
        "supportEmailAddress",
        ({
          orgId,
          departmentId,
        }) => ({
          orgId,
          departmentId,
        }),
      ],
    },
    to: {
      type: "string",
      label: "To",
      description: "To email ID in the thread",
    },
    contentType: {
      type: "string",
      label: "Content Type",
      description: "Formatting type of the content. Values supported are `html` and `plainText` (default).",
      optional: true,
      options: [
        "html",
        "plainText",
      ],
    },
    content: {
      type: "string",
      label: "Content",
      description: "Content of the thread",
      optional: true,
    },
    ticketStatus: {
      type: "string",
      label: "Ticket Status",
      description: "Type of ticket resolution status. The values supported are `OPEN` and `ON HOLD` and `CLOSED`.",
      optional: true,
      options: [
        "OPEN",
        "ON HOLD",
        "CLOSED",
      ],
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      fromEmailAddress,
      to,
      content,
      contentType,
      ticketStatus,
    } = this;

    const response = await this.zohoDesk.sendReply({
      ticketId,
      headers: {
        orgId,
      },
      data: {
        fromEmailAddress,
        to,
        content,
        contentType,
        ticketStatus,
        channel: "EMAIL",
        isForward: "true",
      },
    });

    $.export("$summary", `Successfully sent email reply with ID ${response.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Department ID	`departmentId`	`string`	Select a value from the drop down menu.
From Email Address	`fromEmailAddress`	`string`	Select a value from the drop down menu.
To	`to`	`string`	To email ID in the thread
Content Type	`contentType`	`string`	Select a value from the drop down menu:`htmlplainText`
Content	`content`	`string`	Content of the thread
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`OPENON HOLDCLOSED`

Action Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

Send E-Mail Reply with Zoho Desk API on Specific Column Updated (Instant) from monday (API Key) API

Pipedream makes it easy to connect APIs for Zoho Desk, monday (API Key) and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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