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Zoho Desk icon

Zoho Desk ACTION

Send E-Mail Reply

Sends an email reply. See the docs here
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Zoho Desk account once, then configure and run Send E-Mail Reply from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zoho_desk-send-email-reply",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zoho_desk: { authProvisionId: "apn_xxxxxxx" },
    orgId: "Organization ID",
    ticketId: "Ticket ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Send E-Mail Reply inputs
Property Type Description
orgId Organization ID string
The ID of the organization
Required Dynamic
ticketId Ticket ID string
The ID of the ticket
Required Dynamic
departmentId Department ID string
The ID of the department
Required Dynamic
fromEmailAddress From Email Address string
Mandatory parameter for creating an email thread.
Required Dynamic
to To string
To email ID in the thread
Required
contentType Content Type string
Formatting type of the content. Values supported are html and plainText (default).
Optional
content Content string
Content of the thread
Optional
status Status string
Type of ticket resolution status to set after sending the email reply
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
zoho_desk-send-email-reply
Version
0.0.12
App
Zoho Desk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes