Create Email Template with Amazon SES API on New Ticket With Scheduled On Created from Mojo Helpdesk API

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New Ticket With Scheduled On Created from the Mojo Helpdesk API

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Create Email Template with the Amazon SES API

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Getting Started#

This integration creates a workflow with a Mojo Helpdesk trigger and Amazon SES action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket With Scheduled On Created trigger
1. Connect your Mojo Helpdesk account
2. Configure timer
Configure the Create Email Template action
1. Connect your Amazon SES account
2. Select a AWS Region
3. Configure Template Name
4. Configure Subject
5. Optional- Configure HTML
6. Optional- Configure Text
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket With Scheduled On Created on Mojo Helpdesk

Description:Emit new event when a new unassigned ticket with a scheduled on date is created. [See the docs](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-of-sortable-fields)

Version:0.0.1

Key:mojo_helpdesk-new-ticket-with-scheduled-on-created

View on GitHub

Mojo Helpdesk Overview#

Mojo Helpdesk API lets you seamlessly integrate your customer support system into your business workflow. With this API, you can automate ticket creation, update statuses, track ticket progress, manage user accounts, and extract ticket data for analysis. Take advantage of Pipedream's capabilities to connect Mojo Helpdesk with various services, triggering actions based on customer interactions, automating responses, and synchronizing data across platforms to streamline your customer support and enhance the user experience.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "mojo_helpdesk-new-ticket-with-scheduled-on-created",
  name: "New Ticket With Scheduled On Created",
  description: "Emit new event when a new unassigned ticket with a scheduled on date is created. [See the docs](https://github.com/mojohelpdesk/mojohelpdesk-api-doc#list-of-sortable-fields)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    async getResources(params) {
      return this.mojoHelpdesk.searchTickets({
        params: {
          ...params,
          query: "_exists_:scheduled_on",
          sf: this.getSortField(),
          r: 1, // reverse sort (desc)
        },
      });
    },
    getSortField() {
      return "created_on";
    },
    generateMeta({
      id, title, created_on: createdOn,
    }) {
      return {
        id,
        summary: title,
        ts: Date.parse(createdOn),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Mojo Helpdesk	`mojoHelpdesk`	`app`	This component uses the Mojo Helpdesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Mojo Helpdesk uses API keys for authentication. When you connect your Mojo Helpdesk account, Pipedream securely stores the keys so you can easily authenticate to Mojo Helpdesk APIs in both code and no-code steps.

The Mojo Helpdesk API requires an access key that is found in the Mojo Helpdesk user profile.

About Mojo Helpdesk#

Mojo Helpdesk is the leader in helpdesk software and ticketing system for schools and organizations of all sizes.

Action#

Create Email Template on Amazon SES

Description:Create a HTML or a plain text email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/createemailtemplatecommand.html)

Version:0.0.1

Key:amazon_ses-create-email-template

View on GitHub

Amazon SES Overview#

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Action Code#

import base from "../common/base.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "amazon_ses-create-email-template",
  name: "Create Email Template",
  description: "Create a HTML or a plain text email template. [See the docs](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/clients/client-sesv2/classes/createemailtemplatecommand.html)",
  version: "0.0.1",
  type: "action",
  props: {
    ...base.props,
    TemplateName: {
      type: "string",
      label: "Template Name",
      description: "The email template name",
    },
    Subject: {
      propDefinition: [
        base.props.amazonSes,
        "Subject",
      ],
    },
    Html: {
      propDefinition: [
        base.props.amazonSes,
        "Html",
      ],
      optional: true,
    },
    Text: {
      propDefinition: [
        base.props.amazonSes,
        "Text",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    if (!this.Html && !this.Text) {
      throw new ConfigurationError("Html or Text must be configured");
    }

    const params = {
      TemplateName: this.TemplateName,
      TemplateContent: {
        Subject: this.amazonSes.replaceCurlyBrackets(this.Subject),
        Html: this.amazonSes.replaceCurlyBrackets(this.Html),
        Text: this.amazonSes.replaceCurlyBrackets(this.Text),
      },
    };
    const response = await this.amazonSes.createEmailTemplate(this.region, params);
    $.export("$summary", "Successfully created email template");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Amazon SES	`amazonSes`	`app`	This component uses the Amazon SES app.
AWS Region	`region`	`string`	Select a value from the drop down menu.
Template Name	`TemplateName`	`string`	The email template name
Subject	`Subject`	`string`	The email subject line. Use `\{\{` and `\}\}` to insert tags. Example: `This is a \{\{tagname\}\}`.
HTML	`Html`	`string`	The HTML email body. Use `\{\{` and `\}\}` to insert tags. Example: `This is a \{\{tagname\}\}`.
Text	`Text`	`string`	The email body that will be visible to recipients whose email clients do not display HTML. Use `\{\{` and `\}\}` to insert tags. Example: `This is a \{\{tagname\}\}`.

Action Authentication#

Amazon SES uses API keys for authentication. When you connect your Amazon SES account, Pipedream securely stores the keys so you can easily authenticate to Amazon SES APIs in both code and no-code steps.

Follow the AWS Instructions for creating an IAM user with an associated access and secret key, with the minimum IAM permissions necessary to send email or hit the desired SES APIs from Pipedream.

Enter the access and secret key below.