Retrieve Transcripts Of Calls with Gong API on New Submission (Instant) from Jotform API

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New Submission (Instant) from the Jotform API

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Retrieve Transcripts Of Calls with the Gong API

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Getting Started#

This integration creates a workflow with a Jotform trigger and Gong action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Submission (Instant) trigger
1. Connect your Jotform account
2. Optional- Select a Team
3. Select a Form
Configure the Retrieve Transcripts Of Calls action
1. Connect your Gong account
2. Optional- Configure From Date Time
3. Optional- Configure To Date Time
4. Optional- Select a Workspace ID
5. Optional- Select one or more Call IDs
6. Optional- Configure Return Simplified Transcript
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Submission (Instant) on Jotform

Description:Emit new event when a form is submitted

Version:0.1.5

Key:jotform-new-submission

View on GitHub

Jotform Overview#

Jotform’s API is a powerhouse for automating form and survey data management. With Pipedream, harness this API to trigger workflows from new form submissions, manipulate and analyze your form data, and sync it across various platforms. Think streamlined data entry to CRMs, instant notifications for new leads or feedback, and timely data backups to cloud storage.

Trigger Code#

import jotform from "../../jotform.app.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  key: "jotform-new-submission",
  name: "New Submission (Instant)",
  description: "Emit new event when a form is submitted",
  version: "0.1.5",
  type: "source",
  dedupe: "unique",
  props: {
    jotform,
    http: "$.interface.http",
    teamId: {
      propDefinition: [
        jotform,
        "teamId",
      ],
    },
    formId: {
      propDefinition: [
        jotform,
        "formId",
        (c) => ({
          teamId: c.teamId,
          excludeDeleted: true,
        }),
      ],
    },
  },
  hooks: {
    async deploy() {
      const { content: form } = await this.jotform.getForm(this.formId, this.teamId);
      const { content: submissions } = await this.jotform.getFormSubmissions({
        formId: this.formId,
        teamId: this.teamId,
        params: {
          limit: 25,
          orderby: "created_at",
        },
      });
      for (let submission of submissions.reverse()) {
        const meta = {
          id: submission.id,
          summary: form.title,
          ts: Date.now(),
        };
        this.$emit(submission, meta);
      }
    },
    async activate() {
      return (await this.jotform.createHook({
        endpoint: this.http.endpoint,
        formId: this.formId,
        teamId: this.teamId,
      }));
    },
    async deactivate() {
      return (await this.jotform.deleteHook({
        endpoint: this.http.endpoint,
        formId: this.formId,
        teamId: this.teamId,
      }));
    },
  },
  async run(event) {
    const { body } = event;
    let { content: submission } = await this.jotform.getFormSubmission({
      submissionId: body.submissionID,
      teamId: this.teamId,
    });

    // insert answers from the webhook event
    const rawRequest = JSON.parse(body.rawRequest);
    for (const key of Object.keys(rawRequest)) {
      const regex = /^q(\d+)_/;
      const match = key.match(regex);
      if (match && match[1]) {
        submission.answers[match[1]].answer = rawRequest[key];
      }
    }

    this.$emit(submission, {
      summary: body.formTitle || JSON.stringify(body),
      id: body.submissionID,
      ts: Date.now(),
    });
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Jotform	`jotform`	`app`	This component uses the Jotform app.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Team	`teamId`	`string`	Select a value from the drop down menu.
Form	`formId`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Jotform uses API keys for authentication. When you connect your Jotform account, Pipedream securely stores the keys so you can easily authenticate to Jotform APIs in both code and no-code steps.

About Jotform#

Jotform enables you to create online forms, collect responses directly in your email, and create fillable PDF forms.

Action#

Retrieve Transcripts Of Calls on Gong

Description:Retrieve transcripts of calls. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls/transcript)

Version:0.0.3

Key:gong-retrieve-transcripts-of-calls

View on GitHub

Gong Overview#

The Gong API allows you to tap into Gong's conversation intelligence capabilities, enabling you to retrieve call recordings, transcripts, and analytics data for sales engagements. By integrating Gong with Pipedream, you can automate workflows that react to this sales data, enrich CRM records, trigger follow-up actions, and sync insights across your sales stack. It's a goldmine for sales teams looking to leverage conversational insights and make data-driven decisions.

Action Code#

import app from "../../gong.app.mjs";

export default {
  key: "gong-retrieve-transcripts-of-calls",
  name: "Retrieve Transcripts Of Calls",
  description: "Retrieve transcripts of calls. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls/transcript)",
  type: "action",
  version: "0.0.3",
  props: {
    app,
    fromDateTime: {
      optional: true,
      propDefinition: [
        app,
        "fromDateTime",
      ],
    },
    toDateTime: {
      optional: true,
      propDefinition: [
        app,
        "toDateTime",
      ],
    },
    workspaceId: {
      optional: true,
      propDefinition: [
        app,
        "workspaceId",
      ],
    },
    callIds: {
      propDefinition: [
        app,
        "callIds",
      ],
    },
    returnSimplifiedTranscript: {
      type: "boolean",
      label: "Return Simplified Transcript",
      description: "If true, returns a simplified version of the transcript with normalized speaker IDs and formatted timestamps",
      optional: true,
      default: false,
    },
  },
  methods: {
    retrieveTranscriptsOfCalls(args = {}) {
      return this.app.post({
        path: "/calls/transcript",
        ...args,
      });
    },

    millisToTimestamp(millis) {
      const totalSeconds = Math.floor(millis / 1000);
      const minutes = Math.floor(totalSeconds / 60);
      const seconds = totalSeconds % 60;

      return `[${minutes.toString().padStart(2, "0")}:${seconds.toString().padStart(2, "0")}]`;
    },

    simplifyTranscript(originalResponse) {
      const simplified = {
        ...originalResponse,
        callTranscripts: originalResponse.callTranscripts.map((callTranscript) => {
          // Create a map of unique speaker IDs to simplified names
          const speakerMap = new Map();
          let speakerCounter = 1;
          let currentSpeaker = null;
          let currentTopic = null;
          let formattedTranscript = "";

          // Process each sentence maintaining chronological order
          const allSentences = [];
          callTranscript.transcript.forEach((segment) => {
            segment.sentences.forEach((sentence) => {
              allSentences.push({
                ...sentence,
                speakerId: segment.speakerId,
                topic: segment.topic,
              });
            });
          });

          // Sort by start time
          allSentences.sort((a, b) => a.start - b.start);

          // Process sentences
          allSentences.forEach((sentence) => {
            // Map speaker ID to simplified name
            if (!speakerMap.has(sentence.speakerId)) {
              speakerMap.set(sentence.speakerId, `Speaker ${speakerCounter}`);
              speakerCounter++;
            }

            const speaker = speakerMap.get(sentence.speakerId);
            const timestamp = this.millisToTimestamp(sentence.start);

            // Handle topic changes
            if (sentence.topic !== currentTopic) {
              currentTopic = sentence.topic;
              if (currentTopic) {
                formattedTranscript += `\nTopic: ${currentTopic}\n-------------------\n\n`;
              }
            }

            // Add speaker name only if it changes
            if (speaker !== currentSpeaker) {
              currentSpeaker = speaker;
              formattedTranscript += `\n${speaker}:\n`;
            }

            // Add timestamp and text
            formattedTranscript += `${timestamp} ${sentence.text}\n`;
          });

          return {
            callId: callTranscript.callId,
            formattedTranscript: formattedTranscript.trim(),
          };
        }),
      };

      return simplified;
    },
  },

  async run({ $: step }) {
    const {
      retrieveTranscriptsOfCalls,
      returnSimplifiedTranscript,
      simplifyTranscript,
      ...filter
    } = this;

    const response = await retrieveTranscriptsOfCalls({
      step,
      data: {
        filter,
      },
      summary: (response) => `Successfully retrieved transcripts of calls with request ID \`${response.requestId}\`.`,
    });

    if (returnSimplifiedTranscript) {
      return simplifyTranscript(response);
    }

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Gong	`app`	`app`	This component uses the Gong app.
From Date Time	`fromDateTime`	`string`	Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) from which to list recorded calls. Returns calls that started on or after the specified date and time. If not provided, list starts with earliest call.
To Date Time	`toDateTime`	`string`	Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) until which to list recorded calls. Returns calls that started up to but excluding specified date and time. If not provided, list ends with most recent call.
Workspace ID	`workspaceId`	`string`	Select a value from the drop down menu.
Call IDs	`callIds`	`string[]`	Select a value from the drop down menu.
Return Simplified Transcript	`returnSimplifiedTranscript`	`boolean`	If true, returns a simplified version of the transcript with normalized speaker IDs and formatted timestamps

Action Authentication#

Gong uses OAuth authentication. When you connect your Gong account, Pipedream will open a popup window where you can sign into Gong and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gong API.

Pipedream requests the following authorization scopes when you connect your account:

api:calls:read:basicapi:calls:createapi:users:readapi:crm:integrations:readapi:library:readapi:data-privacy:readapi:users:readapi:meetings:user:createapi:engagement-data:writeapi:workspaces:readapi:calls:read:transcript

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List calls with Gong API on New Submission (Instant) from Jotform API

Jotform + Gong

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Get Form Submissions with Jotform API on New Call from Gong API

Gong + Jotform

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Get Monthly User Usage with Jotform API on New Call from Gong API

Gong + Jotform

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Get User Submissions with Jotform API on New Call from Gong API

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Popular Triggers#

New Submission (Instant) from the Jotform API

Emit new event when a form is submitted

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New Call from the Gong API

Triggers when a new call is added. See the documentation

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Popular Actions#

Get Form Submissions with the Jotform API

Gets a list of form responses See the docs here

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Get Monthly User Usage with the Jotform API

Gets number of form submissions received this month. Also, get number of SSL form submissions, payment form submissions and upload space used by user See the docs here

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Get User Submissions with the Jotform API

Gets a list of all submissions for all forms on the account See the docs here

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Add New Call with the Gong API

Add a new call. See the documentation

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List calls with the Gong API

List calls. See the documentation

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