Retrieve Transcripts Of Calls with Gong API

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Retrieve Transcripts Of Calls with the Gong API

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Getting Started#

Create a workflow to Retrieve Transcripts Of Calls with the Gong API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the Retrieve Transcripts Of Calls action
1. Connect your Gong account
2. Optional- Configure From Date Time
3. Optional- Configure To Date Time
4. Optional- Select a Workspace ID
5. Optional- Select one or more Call IDs
6. Optional- Configure Return Simplified Transcript
Select a trigger to run your workflow on HTTP requests, schedules or app events
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

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Zoom + Gong

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Jotform + Gong

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Retrieve Transcripts Of Calls with Gong API on New Scheduled Tasks from Pipedream API

Pipedream + Gong

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Retrieve Transcripts Of Calls on Gong

Description:Retrieve transcripts of calls. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls/transcript)

Version:0.0.3

Key:gong-retrieve-transcripts-of-calls

View on GitHub

Code#

import app from "../../gong.app.mjs";

export default {
  key: "gong-retrieve-transcripts-of-calls",
  name: "Retrieve Transcripts Of Calls",
  description: "Retrieve transcripts of calls. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#post-/v2/calls/transcript)",
  type: "action",
  version: "0.0.3",
  props: {
    app,
    fromDateTime: {
      optional: true,
      propDefinition: [
        app,
        "fromDateTime",
      ],
    },
    toDateTime: {
      optional: true,
      propDefinition: [
        app,
        "toDateTime",
      ],
    },
    workspaceId: {
      optional: true,
      propDefinition: [
        app,
        "workspaceId",
      ],
    },
    callIds: {
      propDefinition: [
        app,
        "callIds",
      ],
    },
    returnSimplifiedTranscript: {
      type: "boolean",
      label: "Return Simplified Transcript",
      description: "If true, returns a simplified version of the transcript with normalized speaker IDs and formatted timestamps",
      optional: true,
      default: false,
    },
  },
  methods: {
    retrieveTranscriptsOfCalls(args = {}) {
      return this.app.post({
        path: "/calls/transcript",
        ...args,
      });
    },

    millisToTimestamp(millis) {
      const totalSeconds = Math.floor(millis / 1000);
      const minutes = Math.floor(totalSeconds / 60);
      const seconds = totalSeconds % 60;

      return `[${minutes.toString().padStart(2, "0")}:${seconds.toString().padStart(2, "0")}]`;
    },

    simplifyTranscript(originalResponse) {
      const simplified = {
        ...originalResponse,
        callTranscripts: originalResponse.callTranscripts.map((callTranscript) => {
          // Create a map of unique speaker IDs to simplified names
          const speakerMap = new Map();
          let speakerCounter = 1;
          let currentSpeaker = null;
          let currentTopic = null;
          let formattedTranscript = "";

          // Process each sentence maintaining chronological order
          const allSentences = [];
          callTranscript.transcript.forEach((segment) => {
            segment.sentences.forEach((sentence) => {
              allSentences.push({
                ...sentence,
                speakerId: segment.speakerId,
                topic: segment.topic,
              });
            });
          });

          // Sort by start time
          allSentences.sort((a, b) => a.start - b.start);

          // Process sentences
          allSentences.forEach((sentence) => {
            // Map speaker ID to simplified name
            if (!speakerMap.has(sentence.speakerId)) {
              speakerMap.set(sentence.speakerId, `Speaker ${speakerCounter}`);
              speakerCounter++;
            }

            const speaker = speakerMap.get(sentence.speakerId);
            const timestamp = this.millisToTimestamp(sentence.start);

            // Handle topic changes
            if (sentence.topic !== currentTopic) {
              currentTopic = sentence.topic;
              if (currentTopic) {
                formattedTranscript += `\nTopic: ${currentTopic}\n-------------------\n\n`;
              }
            }

            // Add speaker name only if it changes
            if (speaker !== currentSpeaker) {
              currentSpeaker = speaker;
              formattedTranscript += `\n${speaker}:\n`;
            }

            // Add timestamp and text
            formattedTranscript += `${timestamp} ${sentence.text}\n`;
          });

          return {
            callId: callTranscript.callId,
            formattedTranscript: formattedTranscript.trim(),
          };
        }),
      };

      return simplified;
    },
  },

  async run({ $: step }) {
    const {
      retrieveTranscriptsOfCalls,
      returnSimplifiedTranscript,
      simplifyTranscript,
      ...filter
    } = this;

    const response = await retrieveTranscriptsOfCalls({
      step,
      data: {
        filter,
      },
      summary: (response) => `Successfully retrieved transcripts of calls with request ID \`${response.requestId}\`.`,
    });

    if (returnSimplifiedTranscript) {
      return simplifyTranscript(response);
    }

    return response;
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Gong	`app`	`app`	This component uses the Gong app.
From Date Time	`fromDateTime`	`string`	Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) from which to list recorded calls. Returns calls that started on or after the specified date and time. If not provided, list starts with earliest call.
To Date Time	`toDateTime`	`string`	Date and time (in ISO-8601 format: `2018-02-18T02:30:00-07:00` or `2018-02-18T08:00:00Z`, where Z stands for UTC) until which to list recorded calls. Returns calls that started up to but excluding specified date and time. If not provided, list ends with most recent call.
Workspace ID	`workspaceId`	`string`	Select a value from the drop down menu.
Call IDs	`callIds`	`string[]`	Select a value from the drop down menu.
Return Simplified Transcript	`returnSimplifiedTranscript`	`boolean`	If true, returns a simplified version of the transcript with normalized speaker IDs and formatted timestamps

Authentication#

Gong uses OAuth authentication. When you connect your Gong account, Pipedream will open a popup window where you can sign into Gong and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gong API.

Pipedream requests the following authorization scopes when you connect your account:

api:calls:read:basicapi:calls:createapi:users:readapi:crm:integrations:readapi:library:readapi:data-privacy:readapi:users:readapi:meetings:user:createapi:engagement-data:writeapi:workspaces:readapi:calls:read:transcript