Gorgias API Integrations

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Get a unique URL where you can send HTTP or webhook requests

Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.

Python

Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.

Pipedream Utils

Utility functions to use within your Pipedream workflows

Notion

Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

OpenAI (ChatGPT)

OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.

Anthropic (Claude)

AI research and products that put safety at the frontier. Introducing Claude, a next-generation AI assistant for your tasks, no matter the scale.

Google Sheets

Use Google Sheets to create and edit online spreadsheets. Get insights together with secure sharing in real-time and from any device.

Telegram

Telegram, is a cloud-based, cross-platform, encrypted instant messaging (IM) service.

Google Drive

Google Drive is a file storage and synchronization service which allows you to create and share your work online, and access your documents from anywhere.

Pinterest

Pinterest is a visual discovery engine for finding ideas like recipes, home and style inspiration, and more.

Google Calendar

With Google Calendar, you can quickly schedule meetings and events and get reminders about upcoming activities, so you always know what’s next.

Shopify

Shopify is a complete commerce platform that lets anyone start, manage, and grow a business. You can use Shopify to build an online store, manage sales, market to customers, and accept payments in digital and physical locations.

Supabase

Supabase is an open source Firebase alternative.

MySQL

MySQL is an open-source relational database management system.

PostgreSQL

PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.

Premium

AWS

Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.

Premium

Twilio SendGrid

Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.

Amazon SES

Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation

Premium

Klaviyo

Email Marketing and SMS Marketing Platform

Premium

Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Premium

ServiceNow

The smarter way to workflow

Slack

Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.

Microsoft Teams

Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

a b c d e f g h i j k l m n o p q r s t u v w x y z #

Overview#

Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    gorgias_oauth: {
      type: "app",
      app: "gorgias_oauth",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.gorgias_oauth.$auth.domain}.gorgias.com/api/users/0`,
      headers: {
        Authorization: `Bearer ${this.gorgias_oauth.$auth.oauth_access_token}`,
        "Accept": `application/json`,
      },
    })
  },
})

Example Use Cases#

Sync Support Tickets with CRM: Automatically create or update customer profiles in a CRM like Salesforce when a new support ticket is created in Gorgias. This ensures that customer support interactions are logged and accessible for sales or support teams, providing a 360-degree view of customer communications.
Automate Customer Satisfaction Surveys: Following the resolution of a support ticket, trigger a workflow that sends out a customer satisfaction survey using a survey platform such as Typeform. The responses can be collected and analyzed for insights into the support experience, driving improvements in service quality.
Slack Notifications for Urgent Tickets: Set up a workflow that monitors support tickets for specific keywords or tags indicating urgency, and automatically sends a notification to a designated Slack channel. This enables immediate team collaboration to resolve high-priority issues faster.