Add Attachment To Card with Trello API on New Ticket Message from Gorgias API

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New Ticket Message from the Gorgias API

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Add Attachment To Card with the Trello API

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Getting Started#

This integration creates a workflow with a Gorgias trigger and Trello action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Message trigger
1. Connect your Gorgias account
2. Optional- Select a Channel
3. Optional- Select a Ticket ID
4. Optional- Select a Source Type
5. Optional- Configure Sender Email
6. Optional- Configure Receiver Email
Configure the Add Attachment To Card action
1. Connect your Trello account
2. Select a Board
3. Select a Card
4. Optional- Configure Name
5. Select a File Attachment Type
6. Configure File Attachment URL
7. Configure File Attachment Path
8. Select a Mime Type
9. Optional- Configure Set Cover?
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Message on Gorgias

Description:Emit new event when a ticket message is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)

Version:0.1.7

Key:gorgias_oauth-ticket-message-created

View on GitHub

Gorgias Overview#

Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.

Trigger Code#

import constants from "../../common/constants.mjs";
import base from "../common/base.mjs";
import eventTypes from "../common/event-types.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...base,
  key: "gorgias_oauth-ticket-message-created",
  name: "New Ticket Message",
  description: "Emit new event when a ticket message is created. [See the documentation](https://developers.gorgias.com/reference/the-event-object)",
  version: "0.1.7",
  type: "source",
  props: {
    ...base.props,
    channel: {
      propDefinition: [
        base.props.gorgias_oauth,
        "channel",
      ],
      default: "",
      description: "The channel used to send the message.",
    },
    ticketId: {
      propDefinition: [
        base.props.gorgias_oauth,
        "ticketId",
      ],
      optional: true,
    },
    sourceType: {
      type: "string",
      label: "Source Type",
      description: "How the message was sent/received",
      options: constants.sourceTypes,
      optional: true,
    },
    sender: {
      type: "string",
      label: "Sender Email",
      description: "Email address of the sender",
      optional: true,
    },
    receiver: {
      type: "string",
      label: "Receiver Email",
      description: "Email address of the receiver",
      optional: true,
    },
  },
  hooks: {
    ...base.hooks,
    deploy() {},
  },
  methods: {
    ...base.methods,
    getEventType() {
      return eventTypes.TICKET_MESSAGE_CREATED;
    },
    isRelevant(message) {
      return (!this.channel || message.channel === this.channel)
        && (!this.ticketId || message.ticket_id === this.ticketId)
        && (!this.sourceType || message.source.type === this.sourceType)
        && (!this.sender || message.sender.email === this.sender)
        && (!this.receiver || message.receiver.email === this.receiver);
    },
    async processEvent(event) {
      const { message } = event;
      if (this.isRelevant(message)) {
        this.emitEvent(message);
      }
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Gorgias	`gorgias_oauth`	`app`	This component uses the Gorgias app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Channel	`channel`	`string`	Select a value from the drop down menu:`aircallapichatemailfacebookfacebook-mentionfacebook-messengerfacebook-recommendationshelp-centerinstagram-ad-commentinstagram-commentinstagram-mentioninstagram-direct-messageinternal-notephonesmstwittertwitter-direct-messageyotpo-review`
Ticket ID	`ticketId`	`integer`	Select a value from the drop down menu.
Source Type	`sourceType`	`string`	Select a value from the drop down menu:`aircallapiappchatchat-contact-formchat-offline-capturecontact-formemailfacebook-commentfacebook-messagefacebook-messengerfacebook-postfacebook-mention-postfacebook-mention-commentfacebook,facebook-reviewfacebook-review-commentformhelp-centerhelpdeskinstagram-ad-commentinstagram-ad-mediainstagram-commentinstagram-mention-commentinstagram-mediainstagram-mention-mediainstagraminstagram-direct-messageinternal-noteottspott-callphoneruleself_serviceshopifysmssystem-messagetwilioyotpo-reviewyotpo-review-public-commentyotpo-review-private-commenttwitter-tweettwitter-quoted-tweettwitter-mention-tweettwitter-direct-messagehelp-center-contact-formwhatsapp-message`
Sender Email	`sender`	`string`	Email address of the sender
Receiver Email	`receiver`	`string`	Email address of the receiver

Trigger Authentication#

Gorgias uses OAuth authentication. When you connect your Gorgias account, Pipedream will open a popup window where you can sign into Gorgias and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gorgias API.

Pipedream requests the following authorization scopes when you connect your account:

openidemailprofileofflinewrite:all

About Gorgias#

Gorgias is the ecommerce helpdesk that turns your customer service into a profit center.

Action#

Add Attachment To Card on Trello

Description:Adds a file attachment on a card. [See the documentation](https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-id-attachments-post)

Version:0.0.2

Key:trello-add-attachment-to-card

View on GitHub

Trello Overview#

Trello's API lets you craft workflows around managing boards, lists, cards, and users. With Pipedream, you can automate Trello tasks, like syncing cards with external databases, updating checklists, and posting notifications to other platforms. It enables seamless connection with other apps, fostering productivity by automating routine board operations, card management, and team notifications.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import fs from "fs";
import FormData from "form-data";
import app from "../../trello.app.mjs";

export default {
  key: "trello-add-attachment-to-card",
  name: "Add Attachment To Card",
  description: "Adds a file attachment on a card. [See the documentation](https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-id-attachments-post)",
  version: "0.0.2",
  type: "action",
  props: {
    app,
    board: {
      propDefinition: [
        app,
        "board",
      ],
    },
    cardId: {
      propDefinition: [
        app,
        "cards",
        (c) => ({
          board: c.board,
        }),
      ],
      type: "string",
      label: "Card",
      description: "The ID of the Card to add the Attachment to",
      optional: false,
    },
    name: {
      propDefinition: [
        app,
        "name",
      ],
    },
    fileType: {
      propDefinition: [
        app,
        "fileType",
      ],
      reloadProps: true,
    },
    url: {
      propDefinition: [
        app,
        "url",
      ],
      hidden: true,
    },
    file: {
      propDefinition: [
        app,
        "file",
      ],
      hidden: true,
    },
    mimeType: {
      propDefinition: [
        app,
        "mimeType",
      ],
      hidden: true,
    },
    setCover: {
      type: "boolean",
      label: "Set Cover?",
      description: "Determines whether to use the new attachment as a cover for the Card",
      default: false,
      optional: true,
    },
  },
  async additionalProps(props) {
    const attachmentIsPath = this.fileType === "path";
    const attachmentIsUrl = this.fileType === "url";
    props.file.hidden = !attachmentIsPath;
    props.mimeType.hidden = !attachmentIsPath;
    props.url.hidden = !attachmentIsUrl;

    return {};
  },
  async run({ $ }) {
    const {
      cardId,
      name,
      url,
      mimeType,
      setCover,
      file,
    } = this;

    let response;
    const params = {
      name,
      mimeType,
      setCover,
    };

    if (file && !file?.startsWith("/tmp")) {
      throw new ConfigurationError("The file path must be in the `/tmp` directory");
    }

    if (file) {
      const form = new FormData();
      form.append("file", fs.createReadStream(file));

      response = await this.app.addAttachmentToCard({
        $,
        cardId,
        params,
        headers: form.getHeaders(),
        data: form,
      });

    } else {
      response = await this.app.addAttachmentToCard({
        $,
        cardId,
        params: {
          ...params,
          url,
        },
      });
    }

    $.export("$summary", `Successfully added attachement to card ${cardId}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Trello	`app`	`app`	This component uses the Trello app.
Board	`board`	`string`	Select a value from the drop down menu.
Card	`cardId`	`string`	Select a value from the drop down menu.
Name	`name`	`string`	The name of the attachment
File Attachment Type	`fileType`	`string`	Select a value from the drop down menu:`pathurl`
Set Cover?	`setCover`	`boolean`	Determines whether to use the new attachment as a cover for the Card

Action Authentication#

Trello uses OAuth authentication. When you connect your Trello account, Pipedream will open a popup window where you can sign into Trello and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Trello API.

Pipedream requests the following authorization scopes when you connect your account:

readwrite

Add Attachment To Card with Trello API on New Ticket Message from Gorgias API

Pipedream makes it easy to connect APIs for Trello, Gorgias and 2,500+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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