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Overview#
Gorgias is a helpdesk platform that centralizes customer interactions and automates common support tasks. Utilizing the Gorgias API on Pipedream allows you to streamline customer service processes by creating automated workflows. With these integrations, you can sync customer data, manage tickets, automate responses, and track support metrics, effectively turning Gorgias into an engine for customer support automation.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
gorgias_oauth: {
type: "app",
app: "gorgias_oauth",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.gorgias_oauth.$auth.domain}.gorgias.com/api/users/0`,
headers: {
Authorization: `Bearer ${this.gorgias_oauth.$auth.oauth_access_token}`,
"Accept": `application/json`,
},
})
},
})
Example Use Cases#
Sync Support Tickets with CRM: Automatically create or update customer profiles in a CRM like Salesforce when a new support ticket is created in Gorgias. This ensures that customer support interactions are logged and accessible for sales or support teams, providing a 360-degree view of customer communications.
Automate Customer Satisfaction Surveys: Following the resolution of a support ticket, trigger a workflow that sends out a customer satisfaction survey using a survey platform such as Typeform. The responses can be collected and analyzed for insights into the support experience, driving improvements in service quality.
Slack Notifications for Urgent Tickets: Set up a workflow that monitors support tickets for specific keywords or tags indicating urgency, and automatically sends a notification to a designated Slack channel. This enables immediate team collaboration to resolve high-priority issues faster.
Popular Gorgias Integrations#
Popular Gorgias Triggers#
Emit new event when an internal note is created on a ticket. See the documentation
Emit new event when a ticket message is created. See the documentation
Popular Gorgias Actions#
Authentication#
Name Slug: gorgias_oauthGorgias uses OAuth authentication. When you connect your Gorgias account, Pipedream will open a popup window where you can sign into Gorgias and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gorgias API.
Pipedream requests the following authorization scopes when you connect your account:
openidemailprofileofflinewrite:all- authorization
GEThttps://{{custom_fields.domain}}.gorgias.com/oauth/authorize?client_id={{oauth.client_id}}&redirect_uri={{oauth.redirect_uri}}&state={{oauth.state}}&response_type=code&scope={{oauth.space_separated_scopes}}&nonce={{oauth.state}} - accessToken
POSThttps://{{custom_fields.domain}}.gorgias.com/oauth/tokencontent-type:application/x-www-form-urlencodedaccept:application/jsonredirect_uri={{oauth.redirect_uri}}&grant_type=authorization_code&code={{oauth.code}} - refreshToken
POSThttps://{{custom_fields.domain}}.gorgias.com/oauth/tokencontent-type:application/x-www-form-urlencodedaccept:application/jsongrant_type=refresh_token&refresh_token={{oauth.refresh_token}}
Trusted by 1,000,000+ developers from startups to Fortune 500 companies