Add Ticket Tags with Freshdesk API on New Call from Gong API

Pipedream makes it easy to connect APIs for Freshdesk, Gong and 2,800+ other apps remarkably fast.

Trigger workflow on

New Call from the Gong API

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Add Ticket Tags with the Freshdesk API

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Getting Started#

This integration creates a workflow with a Gong trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Call trigger
1. Connect your Gong account
2. Configure Polling schedule
Configure the Add Ticket Tags action
1. Connect your Freshdesk account
2. Select a Ticket ID
3. Optional- Configure Tags
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Call on Gong

Description:Triggers when a new call is added. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#get-/v2/calls)

Version:0.0.2

Key:gong-new-call

View on GitHub

Gong Overview#

The Gong API allows you to tap into Gong's conversation intelligence capabilities, enabling you to retrieve call recordings, transcripts, and analytics data for sales engagements. By integrating Gong with Pipedream, you can automate workflows that react to this sales data, enrich CRM records, trigger follow-up actions, and sync insights across your sales stack. It's a goldmine for sales teams looking to leverage conversational insights and make data-driven decisions.

Trigger Code#

import common from "../common/polling.mjs";

export default {
  ...common,
  key: "gong-new-call",
  name: "New Call",
  description: "Triggers when a new call is added. [See the documentation](https://us-66463.app.gong.io/settings/api/documentation#get-/v2/calls)",
  type: "source",
  version: "0.0.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getResourceName() {
      return "calls";
    },
    getResourceFn() {
      return this.app.listCalls;
    },
    getResourceFnArgs() {
      const threeMonthsAgo = new Date();
      threeMonthsAgo.setMonth(threeMonthsAgo.getMonth() - 3);
      return {
        params: {
          fromDateTime: this.getLastCreatedAt() || threeMonthsAgo.toISOString(),
        },
      };
    },
    generateMeta(resource) {
      return {
        id: resource.id,
        summary: `New Call: ${resource.id}`,
        ts: Date.parse(resource.started),
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Gong	`app`	`app`	This component uses the Gong app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the API

Trigger Authentication#

Gong uses OAuth authentication. When you connect your Gong account, Pipedream will open a popup window where you can sign into Gong and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Gong API.

Pipedream requests the following authorization scopes when you connect your account:

api:calls:read:basicapi:calls:createapi:users:readapi:crm:integrations:readapi:library:readapi:data-privacy:readapi:users:readapi:meetings:user:createapi:engagement-data:writeapi:workspaces:readapi:calls:read:transcriptapi:calls:read:extensiveapi:calls:read:media-url

About Gong#

The Revenue Intelligence Platform

Action#

Add Ticket Tags on Freshdesk

Description:Add tags to a ticket (appends to existing tags). [See the documentation](https://developers.freshdesk.com/api/#update_ticket)

Version:0.0.3

Key:freshdesk-add-ticket-tags

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Action Code#

import freshdesk from "../../freshdesk.app.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "freshdesk-add-ticket-tags",
  name: "Add Ticket Tags",
  description: "Add tags to a ticket (appends to existing tags). [See the documentation](https://developers.freshdesk.com/api/#update_ticket)",
  type: "action",
  version: "0.0.3",
  props: {
    freshdesk,
    ticketId: {
      propDefinition: [
        freshdesk,
        "ticketId",
      ],
    },
    ticketTags: {
      propDefinition: [
        freshdesk,
        "ticketTags",
      ],
      description: "Array of tags to add to the ticket. These will be added to any existing tags.",
    },
  },
  async run({ $ }) {
    const {
      ticketId,
      ticketTags,
    } = this;

    if (!ticketTags || ticketTags.length === 0) {
      throw new ConfigurationError("At least one tag must be provided");
    }

    const response = await this.freshdesk.addTicketTags({
      ticketId,
      tags: ticketTags,
      $,
    });

    $.export("$summary", `Successfully added ${ticketTags.length} tag(s) to ticket ${ticketId}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Ticket ID	`ticketId`	`integer`	Select a value from the drop down menu.
Tags	`ticketTags`	`string[]`	Array of tags to add to the ticket. These will be added to any existing tags.

Add Ticket Tags with Freshdesk API on New Call from Gong API

Pipedream makes it easy to connect APIs for Freshdesk, Gong and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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