Send Message With File with Discord API on New Ticket from Freshservice API

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Trigger workflow on

New Ticket from the Freshservice API

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Send Message With File with the Discord API

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Getting Started#

This integration creates a workflow with a Freshservice trigger and Discord action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your Freshservice account
2. Configure timer
Configure the Send Message With File action
1. Connect your Discord account
2. Configure channel
3. Optional- Configure Message
4. Optional- Configure Thread ID
5. Optional- Configure Username
6. Optional- Configure Avatar URL
7. Optional- Configure Include link to workflow
8. Optional- Configure Suppress notifications
9. Optional- Configure File URL
10. Optional- Configure File Path
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on Freshservice

Description:Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)

Version:0.0.2

Key:freshservice-new-ticket

View on GitHub

Freshservice Overview#

The Freshservice API opens up a realm of possibilities for streamlining IT service management processes. It allows you to interact programmatically with Freshservice features, such as creating tickets, managing users, updating service catalog items, and more. Leveraging the Freshservice API on Pipedream, you can automate repetitive tasks, create complex workflows that react to events in Freshservice in real time, and connect Freshservice to a multitude of other services to enhance its capabilities and your productivity.

Trigger Code#

import app from "../../freshservice.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  name: "New Ticket",
  version: "0.0.2",
  key: "freshservice-new-ticket",
  description: "Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      static: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  methods: {
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket with ID ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    async emitEvents() {
      const { tickets: resources } = await this.app.getTickets({
        params: {
          filter: "new_and_my_open",
          order_type: "desc",
        },
      });

      resources.reverse().forEach(this.emitEvent);
    },
  },
  hooks: {
    async deploy() {
      await this.emitEvents();
    },
  },
  async run() {
    await this.emitEvents();
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshservice	`app`	`app`	This component uses the Freshservice app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Freshservice uses API keys for authentication. When you connect your Freshservice account, Pipedream securely stores the keys so you can easily authenticate to Freshservice APIs in both code and no-code steps.

Your Freshservice API key is in your Profile > Settings page, below the change password section on the right.

Your domain is displayed in your Freshdesk URL. For example, https://{your_domain_here}.freshservice.com/.

About Freshservice#

Cloud-based IT Service Management solution

Action#

Send Message With File on Discord

Description:Post a message with an attached file

Version:1.1.1

Key:discord-send-message-with-file

View on GitHub

Discord Overview#

The Discord API interacts seamlessly with Pipedream, empowering you to craft customized automations and workflows for your Discord server. With this powerful integration, you can automate tasks like message posting, user management, and notifications, based on a myriad of triggers and actions from different apps. These automations can enhance the Discord experience for community moderators and members, by synchronizing with external tools, organizing community engagement, and streamlining notifications.

Action Code#

import common from "../common/common.mjs";
import { axios } from "@pipedream/platform";
import fs from "fs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  ...common,
  key: "discord-send-message-with-file",
  name: "Send Message With File",
  description: "Post a message with an attached file",
  version: "1.1.1",
  type: "action",
  props: {
    ...common.props,
    message: {
      propDefinition: [
        common.props.discord,
        "message",
      ],
      optional: true,
    },
    fileUrl: {
      propDefinition: [
        common.props.discord,
        "fileUrl",
      ],
    },
    filePath: {
      propDefinition: [
        common.props.discord,
        "filePath",
      ],
    },
  },
  async run({ $ }) {
    const {
      message,
      avatarURL,
      threadID,
      username,
      fileUrl,
      filePath,
      includeSentViaPipedream,
      suppressNotifications,
    } = this;

    if (!fileUrl && !filePath) {
      throw new ConfigurationError("This action requires either File URL or File Path. Please enter one or the other above.");
    }

    const file = fileUrl
      ? await axios($, {
        method: "get",
        url: fileUrl,
        responseType: "stream",
      })
      : fs.createReadStream(filePath);

    try {
      const resp = await this.discord.sendMessage(this.channel, {
        avatar_url: avatarURL,
        username,
        file,
        flags: this.getMessageFlags(suppressNotifications),
        content: includeSentViaPipedream
          ? this.appendPipedreamText(message ?? "")
          : message,
      }, {
        thread_id: threadID,
      });
      $.export("$summary", "Message sent successfully");
      return resp || {
        success: true,
      };
    } catch (err) {
      const unsentMessage = this.getUserInputProps();
      $.export("unsent", unsentMessage);
      throw err;
    }
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Discord	`discord`	`app`	This component uses the Discord app.
channel	`channel`	`$.discord.channel`
Message	`message`	`string`	Enter a simple message up to 2000 characters. This is the most commonly used field. However, it's optional if you pass embed content.
Thread ID	`threadID`	`string`	If provided, the message will be posted to this thread
Username	`username`	`string`	Overrides the current username of the webhook
Avatar URL	`avatarURL`	`string`	If used, it overrides the default avatar of the webhook. Note: Consecutive posts by the same username within 10 minutes of each other will not display updated avatar.
Include link to workflow	`includeSentViaPipedream`	`boolean`	Defaults to `true`, includes a link to this workflow at the end of your Discord message.
Suppress notifications	`suppressNotifications`	`boolean`	Defaults to `false`, sends the message as silent, triggers no notifications to clients.
File URL	`fileUrl`	`string`	The URL of the file to attach. Must specify either File URL or File Path.
File Path	`filePath`	`string`	The path to the file, e.g. `/tmp/myFile.csv`. Must specify either File URL or File Path.

Action Authentication#

Discord uses OAuth authentication. When you connect your Discord account, Pipedream will open a popup window where you can sign into Discord and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Discord API.

Pipedream requests the following authorization scopes when you connect your account:

botemailidentifyguilds