Create Single Record with Airtable API on New Ticket from Freshservice API

Pipedream makes it easy to connect APIs for Airtable, Freshservice and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket from the Freshservice API

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Create Single Record with the Airtable API

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Getting Started#

This integration creates a workflow with a Freshservice trigger and Airtable action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your Freshservice account
2. Configure timer
Configure the Create Single Record action
1. Connect your Airtable account
2. Select a Base
3. Select a Table
4. Optional- Configure Typecast
5. Optional- Configure Return Fields By Field ID
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on Freshservice

Description:Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)

Version:0.0.2

Key:freshservice-new-ticket

View on GitHub

Freshservice Overview#

The Freshservice API opens up a realm of possibilities for streamlining IT service management processes. It allows you to interact programmatically with Freshservice features, such as creating tickets, managing users, updating service catalog items, and more. Leveraging the Freshservice API on Pipedream, you can automate repetitive tasks, create complex workflows that react to events in Freshservice in real time, and connect Freshservice to a multitude of other services to enhance its capabilities and your productivity.

Trigger Code#

import app from "../../freshservice.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  name: "New Ticket",
  version: "0.0.2",
  key: "freshservice-new-ticket",
  description: "Emit new event for each created ticket. [See documentation](https://api.freshservice.com/#view_all_ticket)",
  type: "source",
  dedupe: "unique",
  props: {
    app,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      static: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
  },
  methods: {
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket with ID ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    async emitEvents() {
      const { tickets: resources } = await this.app.getTickets({
        params: {
          filter: "new_and_my_open",
          order_type: "desc",
        },
      });

      resources.reverse().forEach(this.emitEvent);
    },
  },
  hooks: {
    async deploy() {
      await this.emitEvents();
    },
  },
  async run() {
    await this.emitEvents();
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshservice	`app`	`app`	This component uses the Freshservice app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Trigger Authentication#

Freshservice uses API keys for authentication. When you connect your Freshservice account, Pipedream securely stores the keys so you can easily authenticate to Freshservice APIs in both code and no-code steps.

Your Freshservice API key is in your Profile > Settings page, below the change password section on the right.

Your domain is displayed in your Freshdesk URL. For example, https://{your_domain_here}.freshservice.com/.

About Freshservice#

Cloud-based IT Service Management solution

Action#

Create Single Record on Airtable

Description:Adds a record to a table.

Version:0.0.8

Key:airtable_oauth-create-single-record

View on GitHub

Airtable Overview#

Airtable (OAuth) API on Pipedream allows you to manipulate and leverage your Airtable data in a myriad of powerful ways. Sync data between Airtable and other apps, trigger workflows on updates, or process bulk data operations asynchronously. By using Airtable's structured databases with Pipedream's serverless platform, you can craft custom automation solutions, integrate with other services seamlessly, and streamline complex data processes.

Action Code#

import commonActions from "../../common/actions.mjs";
import airtable from "../../airtable_oauth.app.mjs";
import common from "../common/common.mjs";

export default {
  key: "airtable_oauth-create-single-record",
  name: "Create Single Record",
  description: "Adds a record to a table.",
  version: "0.0.8",
  type: "action",
  props: {
    ...common.props,
    // eslint-disable-next-line pipedream/props-label,pipedream/props-description
    tableId: {
      ...common.props.tableId,
      reloadProps: true,
    },
    typecast: {
      propDefinition: [
        airtable,
        "typecast",
      ],
    },
    returnFieldsByFieldId: {
      propDefinition: [
        airtable,
        "returnFieldsByFieldId",
      ],
    },
  },
  async additionalProps() {
    return commonActions.additionalProps(this);
  },
  async run({ $ }) {
    return commonActions.createRecord(this, $);
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Airtable	`airtable`	`app`	This component uses the Airtable app.
Base	`baseId`	`string`	Select a value from the drop down menu.
Table	`tableId`	`string`	Select a value from the drop down menu.
Typecast	`typecast`	`boolean`	The Airtable API will perform best-effort automatic data conversion from string values if the typecast parameter is `True`. Automatic conversion is disabled by default to ensure data integrity, but it may be helpful for integrating with 3rd party data sources.
Return Fields By Field ID	`returnFieldsByFieldId`	`boolean`	An optional boolean value that lets you return field objects where the key is the field id. This defaults to `false`, which returns field objects where the key is the field name.

Action Authentication#

Airtable uses OAuth authentication. When you connect your Airtable account, Pipedream will open a popup window where you can sign into Airtable and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Airtable API.

Pipedream requests the following authorization scopes when you connect your account:

data.records:readdata.records:writedata.recordComments:readdata.recordComments:writeschema.bases:readschema.bases:writewebhook:manageuser.email:read

About Airtable#

Airtable is a low-code platform to build next-gen apps. Move beyond rigid tools, operationalize your critical data, and reimagine workflows with AI.

More Ways to Connect Airtable + Freshservice#

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Pipedream makes it easy to connect APIs for Airtable, Freshservice and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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