Upload File with Zoho WorkDrive API on New Ticket (Instant) from Zendesk API

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Trigger workflow on

New Ticket (Instant) from the Zendesk API

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Upload File with the Zoho WorkDrive API

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Getting Started#

This integration creates a workflow with a Zendesk trigger and Zoho WorkDrive action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket (Instant) trigger
1. Connect your Zendesk account
2. Select a Trigger Category ID
3. Optional- Configure Custom Subdomain
4. Optional- Select one or more Fields
5. Optional- Configure JSON Body
Configure the Upload File action
1. Connect your Zoho WorkDrive account
2. Select a Team Id
3. Select a Folder Type
4. Select a Parent Id
5. Optional- Configure Filename
6. Optional- Configure Override Name Exist
7. Configure File Path
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket (Instant) on Zendesk

Description:Emit new event when a ticket is created

Version:0.2.2

Key:zendesk-new-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Trigger Code#

import common from "../common/ticket.mjs";

export default {
  ...common,
  name: "New Ticket (Instant)",
  key: "zendesk-new-ticket",
  type: "source",
  description: "Emit new event when a ticket is created",
  version: "0.2.2",
  dedupe: "unique",
  methods: {
    ...common.methods,
    getWebhookName() {
      return "New Ticket Webhook";
    },
    getTriggerTitle() {
      return "New Ticket Trigger";
    },
    getTriggerConditions() {
      return {
        all: [
          {
            field: "update_type",
            value: "Create",
          },
        ],
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Trigger Category ID	`categoryId`	`string`	Select a value from the drop down menu.
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`
Fields	`fields`	`string[]`	Select a value from the drop down menu.
JSON Body	`jsonBody`	`string`	Custom JSON Body of the incoming payload. Setting `jsonBody` will overwrite the `fields` prop

Trigger Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Action#

Upload File on Zoho WorkDrive

Description:Upload a new file to your WorkDrive account. [See the documentation](https://workdrive.zoho.com/apidocs/v1/chunkupload/chunkuploadcreatesession)

Version:0.0.3

Key:zoho_workdrive-upload-file

View on GitHub

Zoho WorkDrive Overview#

The Zoho WorkDrive API interacts with Zoho's cloud-based file management system, enabling automated file and folder operations, team management, and content collaboration. With Pipedream, you can harness this API to create workflows that trigger on specific events, manipulate files and folders, and integrate with other services for a seamless productivity boost.

Action Code#

import { ConfigurationError } from "@pipedream/platform";
import FormData from "form-data";
import fs from "fs";
import { getFilePath } from "../../common/utils.mjs";
import app from "../../zoho_workdrive.app.mjs";

export default {
  key: "zoho_workdrive-upload-file",
  name: "Upload File",
  version: "0.0.3",
  description: "Upload a new file to your WorkDrive account. [See the documentation](https://workdrive.zoho.com/apidocs/v1/chunkupload/chunkuploadcreatesession)",
  type: "action",
  props: {
    app,
    teamId: {
      propDefinition: [
        app,
        "teamId",
      ],
    },
    folderType: {
      propDefinition: [
        app,
        "folderType",
      ],
    },
    parentId: {
      propDefinition: [
        app,
        "parentId",
        ({
          teamId, folderType,
        }) => ({
          teamId,
          folderType,
        }),
      ],
    },
    filename: {
      label: "Filename",
      description: "The name of the file should be URL encoded with UTF-8 Charset.",
      type: "string",
      optional: true,
    },
    overrideNameExist: {
      type: "boolean",
      label: "Override Name Exist",
      description: "If set as **true**, a file with the matching name will be uploaded as a top version over the existing file. If set as **false**, a file with the matching name will have the timestamp added to it on upload.",
      optional: true,
    },
    content: {
      label: "File Path",
      description: "Full path to the file in `/tmp/` directory. E.g. `/tmp/file.jpg`",
      type: "string",
    },
  },
  async run({ $ }) {
    const path = getFilePath(this.content);
    if (!fs.existsSync(path)) {
      throw new ConfigurationError("File does not exist!");
    }
    const file = fs.createReadStream(path);
    const data = new FormData();
    const override = this.overrideNameExist?.toString();

    data.append("content", file);
    data.append("parent_id", this.parentId);
    if (this.filename)data.append("filename", this.filename);
    if (override)data.append("override-name-exist", override);

    const response = await this.app.uploadFile({
      $,
      data,
      headers: {
        "Content-Type": `multipart/form-data; boundary=${data._boundary}`,
      },
    });

    $.export("$summary", "The file was successfully uploaded!");
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zoho WorkDrive	`app`	`app`	This component uses the Zoho WorkDrive app.
Team Id	`teamId`	`string`	Select a value from the drop down menu.
Folder Type	`folderType`	`string`	Select a value from the drop down menu.
Parent Id	`parentId`	`string`	Select a value from the drop down menu.
Filename	`filename`	`string`	The name of the file should be URL encoded with UTF-8 Charset.
Override Name Exist	`overrideNameExist`	`boolean`	If set as true, a file with the matching name will be uploaded as a top version over the existing file. If set as false, a file with the matching name will have the timestamp added to it on upload.
File Path	`content`	`string`	Full path to the file in `/tmp/` directory. E.g. `/tmp/file.jpg`

Action Authentication#

Zoho WorkDrive uses OAuth authentication. When you connect your Zoho WorkDrive account, Pipedream will open a popup window where you can sign into Zoho WorkDrive and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho WorkDrive API.

Pipedream requests the following authorization scopes when you connect your account:

WorkDrive.files.CREATEWorkDrive.files.READWorkDrive.files.UPDATEWorkDrive.files.DELETEWorkDrive.team.READWorkDrive.teamfolders.READWorkDrive.workspace.CREATEWorkDrive.workspace.UPDATEWorkDrive.workspace.DELETEZohoSearch.securesearch.READZohoFiles.files.READ

Upload File with Zoho WorkDrive API on New Ticket (Instant) from Zendesk API

Pipedream makes it easy to connect APIs for Zoho WorkDrive, Zendesk and 2,400+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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