Update Column Values with monday API on New Ticket Status Change from Zoho Desk API

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New Ticket Status Change from the Zoho Desk API

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Update Column Values with the monday API

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Getting Started#

This integration creates a workflow with a Zoho Desk trigger and monday action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket Status Change trigger
1. Connect your Zoho Desk account
2. Configure Polling schedule
3. Select a Organization ID
4. Select a Status
Configure the Update Column Values action
1. Connect your monday account
2. Select a Board ID
3. Configure updateInfoBox
4. Select a Item ID
5. Optional- Configure syncDir
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket Status Change on Zoho Desk

Description:Emit new event when a status ticket is changed. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)

Version:0.0.3

Key:zoho_desk-changed-ticket-status

View on GitHub

Zoho Desk Overview#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Trigger Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "zoho_desk-changed-ticket-status",
  name: "New Ticket Status Change",
  description: "Emit new event when a status ticket is changed. [See the docs here](https://desk.zoho.com/DeskAPIDocument#Tickets#Tickets_Listalltickets)",
  type: "source",
  version: "0.0.3",
  dedupe: "unique",
  props: {
    ...common.props,
    orgId: {
      propDefinition: [
        common.props.zohoDesk,
        "orgId",
      ],
    },
    status: {
      propDefinition: [
        common.props.zohoDesk,
        "ticketStatus",
      ],
    },
  },
  methods: {
    ...common.methods,
    getResourceFn() {
      return this.zohoDesk.searchTickets;
    },
    getResourceFnArgs() {
      return {
        headers: {
          orgId: this.orgId,
        },
        params: {
          sortBy: "modifiedTime", // relevance | modifiedTime | createdTime | customerResponseTime
          status: this.status,
        },
      };
    },
    resourceFilter(resource) {
      const lastUpdatedAt = this.getLastUpdatedAt() || 0;
      return Date.parse(resource.modifiedTime) > lastUpdatedAt;
    },
    generateMeta(resource) {
      const ts = Date.parse(resource.modifiedTime);
      return {
        id: `${resource.id}-${ts}`,
        ts,
        summary: `Ticket ID ${resource.id}`,
      };
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling schedule	`timer`	`$.interface.timer`	How often to poll the Zoho Desk API
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Status	`status`	`string`	Select a value from the drop down menu.

Trigger Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE

About Zoho Desk#

Omnichannel customer service software to delight and retain customers.

Action#

Update Column Values on monday

Description:Update multiple column values of an item. [See the documentation](https://developer.monday.com/api-reference/reference/columns#change-multiple-column-values)

Version:0.2.1

Key:monday-update-column-values

View on GitHub

monday Overview#

The monday.com API unlocks the potential to automate workflows, sync data across applications, and create dynamic project management solutions. With this API on Pipedream, you can craft custom integrations that respond to events in monday.com, manipulate boards, items, and columns, and harmonize project data with third-party services to streamline operations, reduce manual workload, and ensure consistent information flow within your business ecosystem.

Action Code#

import common from "../common/column-values.mjs";
import {
  axios, getFileStreamAndMetadata,
} from "@pipedream/platform";
import FormData from "form-data";
import { getColumnOptions } from "../../common/utils.mjs";

export default {
  ...common,
  key: "monday-update-column-values",
  name: "Update Column Values",
  description: "Update multiple column values of an item. [See the documentation](https://developer.monday.com/api-reference/reference/columns#change-multiple-column-values)",
  version: "0.2.1",
  type: "action",
  props: {
    ...common.props,
    updateInfoBox: {
      type: "alert",
      alertType: "info",
      content: "See the [Column types reference](https://developer.monday.com/api-reference/reference/column-types-reference) to find the proper data structures for supported column types",
    },
    boardId: {
      ...common.props.boardId,
      reloadProps: true,
    },
    itemId: {
      propDefinition: [
        common.props.monday,
        "itemId",
        ({ boardId }) => ({
          boardId: +boardId,
        }),
      ],
      optional: false,
    },
    syncDir: {
      type: "dir",
      accessMode: "read",
      sync: true,
      optional: true,
    },
  },
  async additionalProps() {
    const props = {};
    const { boardId } = this;
    if (boardId) {
      const columns = await this.monday.listColumns({
        boardId: +boardId,
      });
      for (const column of columns) {
        const id = column.id;
        props[id] = {
          type: "string",
          label: column.title,
          description: `The value for the "${column.title}" column (\`${id}\`)`,
          optional: true,
          options: getColumnOptions(columns, id),
        };
        if (column.type === "file") {
          props[column.id].description += ". Provide either a file URL or a path to a file in the `/tmp` directory (for example, `/tmp/myFile.txt`)";
        }
      }
    }
    return props;
  },
  methods: {
    ...common.methods,
    async uploadFile({
      $, itemId, column, filePath,
    }) {
      const query = `mutation ($file: File!) { add_file_to_column (file: $file, item_id: ${itemId}, column_id: "${column.id}") { id } }`;
      const {
        stream, metadata,
      } = await getFileStreamAndMetadata(filePath);

      const formData = new FormData();
      formData.append("query", query);
      formData.append("variables[file]", stream, {
        contentType: metadata.contentType,
        knownLength: metadata.size,
        filename: metadata.name,
      });

      return axios($, {
        method: "POST",
        url: "https://api.monday.com/v2/file",
        headers: {
          "Content-Type": `multipart/form-data; boundary=${formData._boundary}`,
          "Authorization": this.monday.$auth.api_key,
        },
        data: formData,
      });
    },
  },
  async run({ $ }) {
    const columns = await this.getColumns(this.boardId);
    const columnValues = {};
    for (const column of columns) {
      if (this[column.id]) {
        if (column.type === "file") {
          await this.uploadFile({
            $,
            itemId: this.itemId,
            column,
            filePath: this[column.id],
          });
          continue;
        }
        columnValues[column.id] = this[column.id];
      }
    }

    const response = await this.monday.updateColumnValues({
      boardId: +this.boardId,
      itemId: +this.itemId,
      columnValues: JSON.stringify(columnValues),
    });

    if (response.error_message) {
      throw new Error(`${response.error_message} ${JSON.stringify(response.error_data)}`);
    }

    const { data: { change_multiple_column_values: item } } = response;

    $.export("$summary", `Successfully updated item with ID ${item.id}.`);

    return this.formatColumnValues([
      item,
    ]);
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
monday	`monday`	`app`	This component uses the monday app.
Board ID	`boardId`	`string`	Select a value from the drop down menu.
Item ID	`itemId`	`string`	Select a value from the drop down menu.
syncDir	`syncDir`	`dir`

Update Column Values with monday API on New Ticket Status Change from Zoho Desk API

Pipedream makes it easy to connect APIs for monday, Zoho Desk and 2,800+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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