Remote Procedure Call with Supabase API on New Ticket from Freshdesk API

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New Ticket from the Freshdesk API

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Remote Procedure Call with the Supabase API

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Getting Started#

This integration creates a workflow with a Freshdesk trigger and Supabase action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Ticket trigger
1. Connect your Freshdesk account
2. Configure Polling interval
Configure the Remote Procedure Call action
1. Connect your Supabase account
2. Configure Function Name
3. Optional- Configure Arguments
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Ticket on Freshdesk

Description:Emit new notifications when a new ticket is created

Version:0.0.2

Key:freshdesk-new-ticket

View on GitHub

Freshdesk Overview#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new notifications when a new ticket is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const tickets = await this.freshdesk.filterTickets({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const ticket of tickets) {
      data.push(ticket);
    }
    data && data.reverse().forEach((ticket) => {
      this.freshdesk.setLastDateChecked(this.db, ticket.created_at);
      if (moment(ticket.created_at).isAfter(lastDateChecked)) {
        this.$emit(ticket,
          {
            id: ticket.id,
            summary: `Ticket number: ${ticket.id}`,
            ts: Date.parse(ticket.created_at),
          });
      }
    });
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll Harvest API on this schedule
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Trigger Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk#

Customer support software

Action#

Remote Procedure Call on Supabase

Description:Call a Postgres function in a database. [See the docs here](https://supabase.com/docs/reference/javascript/rpc)

Version:0.1.2

Key:supabase-remote-procedure-call

View on GitHub

Supabase Overview#

Supabase is a real-time backend-as-a-service that provides developers with a suite of tools to quickly build and scale their applications. It offers database storage, authentication, instant APIs, and real-time subscriptions. With the Supabase API, you can perform CRUD operations on your database, manage users, and listen to database changes in real time. When integrated with Pipedream, you can automate workflows that react to these database events, synchronize data across multiple services, or streamline user management processes.

Action Code#

import supabase from "../../supabase.app.mjs";

export default {
  key: "supabase-remote-procedure-call",
  name: "Remote Procedure Call",
  type: "action",
  version: "0.1.2",
  description: "Call a Postgres function in a database. [See the docs here](https://supabase.com/docs/reference/javascript/rpc)",
  props: {
    supabase,
    functionName: {
      type: "string",
      label: "Function Name",
      description: "The function name to call",
    },
    args: {
      type: "object",
      label: "Arguments",
      description: "The arguments to pass to the function call",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.supabase.remoteProcedureCall(this.functionName, this.args);
    $.export("$summary", `Successfully executed remote procedure call ${this.functionName}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Supabase	`supabase`	`app`	This component uses the Supabase app.
Function Name	`functionName`	`string`	The function name to call
Arguments	`args`	`object`	The arguments to pass to the function call

Action Authentication#

Supabase uses API keys for authentication. When you connect your Supabase account, Pipedream securely stores the keys so you can easily authenticate to Supabase APIs in both code and no-code steps.

Supabase provides a Service Key to get started. You can find the service_role in the API Settings page.

Finding the Supabase subdomain

About Supabase#

Supabase is an open source Firebase alternative.

More Ways to Connect Supabase + Freshdesk#

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Popular Triggers#

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Emit new event for every insert, update, or delete operation in a table. This source requires user configuration using the Supabase website. More information in the README. Also see documentation here

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Popular Actions#

Create a Company with the Freshdesk API

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

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List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

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