← RSS + Freshdesk integrations

List All Tickets with Freshdesk API on New Item in Feed from RSS API

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Trigger workflow on
New Item in Feed from the RSS API
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List All Tickets with the Freshdesk API
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Getting Started

This integration creates a workflow with a RSS trigger and Freshdesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Item in Feed trigger
    1. Connect your RSS account
    2. Configure timer
    3. Configure Feed URL
  3. Configure the List All Tickets action
    1. Connect your Freshdesk account
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, open source components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new items from an RSS feed
Version:1.0.3
Key:rss-new-item-in-feed

Trigger Code

import rss from "../../app/rss.app.mjs";
import { defineSource } from "@pipedream/types";
import rssCommon from "../common/common.mjs";
export default defineSource({
    ...rssCommon,
    key: "rss-new-item-in-feed",
    name: "New Item in Feed",
    description: "Emit new items from an RSS feed",
    version: "1.0.3",
    type: "source",
    dedupe: "unique",
    props: {
        ...rssCommon.props,
        url: {
            propDefinition: [
                rss,
                "url",
            ],
        },
    },
    hooks: {
        async activate() {
            // Try to parse the feed one time to confirm we can fetch and parse.
            // The code will throw any errors to the user.
            await this.rss.fetchAndParseFeed(this.url);
        },
    },
    async run() {
        const items = await this.rss.fetchAndParseFeed(this.url);
        this.rss.sortItems(items).forEach((item) => {
            const meta = this.generateMeta(item);
            this.$emit(item, meta);
        });
    },
});

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
RSSrssappThis component uses the RSS app.
timer$.interface.timer

How often you want to poll the feed for new items

Feed URLurlstring

Enter the URL for any public RSS feed

Trigger Authentication

The RSS API does not require authentication.

About RSS

Real Simple Syndication

Action

Description:Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.
Version:0.1.1
Key:freshdesk-list-all-tickets

Action Code

// legacy_hash_id: a_A6i5zz
import { axios } from "@pipedream/platform";

export default {
  key: "freshdesk-list-all-tickets",
  name: "List All Tickets",
  description: "Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.",
  version: "0.1.1",
  type: "action",
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    },
  },
  async run({ $ }) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: "",
      },
    });
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.

Action Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

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